Call center Agent at Max.ng

MAX.ng is on a mission to fix Africa’s notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses and independent drivers in real-time. 

We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full potential.

Applications are invited from interested and qualified candidates to apply for the role of Call center Agent at Max.ng.

Driver Experience Officer

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
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Job Description:

We seek a dedicated and empathetic Driver Experience Officer to enhance the experience of our Champions (drivers) by building strong relationships, resolving issues proactively, and ensuring seamless operational support. The ideal candidate will be a problem-solver with excellent communication skills, capable of acting as a trusted liaison between drivers and internal teams. You will play a key role in ensuring our drivers feel supported, heard, and valued.

What will you do:

• Build strong, positive relationships with drivers to foster trust and long-term engagement.
• Ensure driver satisfaction through timely issue resolution and consistent communication.
• Proactively identify and address concerns before they escalate into formal complaints.
• Provide ongoing support beyond problem-solving, including:
  • Clarifying operational policies and procedures
  • Offering performance guidance
  • Advocating for driver needs within the organization
• Work cross-functionally with technical and maintenance teams to deliver smooth and efficient operational support to drivers.
• Monitor and track driver feedback, concerns, and support outcomes using appropriate tools (e.g., CRM systems).
• Escalate recurring or systemic issues to relevant internal teams for resolution and improvement.
• Contribute to initiatives that improve the overall driver experience.

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Qualifications and Requirements:

• Experience: Minimum of 2 years in customer support, partner engagement, or field operations. Experience in the telecoms, logistics, or e-commerce industries is highly preferred.
• Education: Minimum of Higher National Diploma (HND) in any relevant field.
• Certification: Not required, but relevant customer service or operations training is an advantage.

Skills & Competencies:

• Strong interpersonal and communication skills
• Ability to anticipate and resolve problems quickly and effectively
• Detail-oriented with strong organizational skills
• Tech-savvy and comfortable using support or ticketing systems
• A team player with the ability to collaborate across departments

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Method of Application

Qualified and interested candidates should apply by clicking the LINK below.

Deadline: Not Specified

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