Virtual Contact Center Agent at Ascentech Services Limited (Remote)

Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services.

We will preserve to serve our clients using our skills, knowledge, and expertise to help meet their business objectives.” Services: We conduct assignments for junior, middle, and senior management positions.

Applications are invited from interested and qualified candidates to apply for the role of Virtual Contact Center Agent at Ascentech Services Limited.

Virtual Contact Center Agent

Job Specifications:

• Full Time – Remote Job
• Required Qualifications: BA/BSC/HND 
• Location: All States| Nigeria. See other Jobs in Nigeria
• Category: Customer Care Jobs
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Job Description:

• We are seeking highly motivated and customer-focused Virtual Center Agents who are fluent in both Yoruba and English to join our team on a 6-month contract basis (extensible).
• The ideal candidate will have a proven track record of delivering excellent service, particularly in handling urgent or sensitive customer inquiries with professionalism and discretion.
• This role requires strong communication skills, empathy, and the ability to work effectively in a remote environment.

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Qualifications and Requirements:

• Minimum of 1 year of proven experience as a Contact Center Agent.
• Fluency in both Yoruba and English is mandatory.
• Demonstrated experience in handling urgent or sensitive customer calls/situations.
• Excellent communication skills, both verbal and written, with a clear and professional phone demeanor.
• Strong active listening skills and the ability to empathize with customers.
• Proficient in using CRM software and other contact center technologies.
• Ability to work independently and as part of a virtual team.
• Reliable high-speed internet connection and a quiet, dedicated home workspace.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm and composed under pressure.

Salary
N120,000 per month.

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Method of Application

Interested and qualified candidates should send their CVs to: cv@ascentech.com.ng using the Job Title as the subject of the email.

Deadline: June 24, 2025

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