Customer Care Job at Ecobank Nigeria

Applications are invited from interested and qualified candidates to apply for the Customer Care Job at Ecobank Nigeria.

Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).

The Federation of West African Chambers of Commerce promoted and initiated a project to create a private, regional banking institution in West Africa. In 1984, Ecopromotions S.A. was incorporated. Its founding shareholders raised seed capital for feasibility studies and promotional activities leading to the creation of ETI.

Individuals interested in the customer care officer job at Ecobank Nigeria should review the job details, requirements, and application process provided below.

Customer Liaison Officer – Chinese Speaking

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Customer Relationship Management:

• Serve as the primary point of contact for Chinese-speaking customers and prospects.
• Build and maintain strong, professional relationships with Chinese-speaking customers.
• Understand customers’ banking needs and provide appropriate information on the Bank’s products and services.
• Provide timely responses to customer enquiries, requests, and complaints.
• Maintain regular communication with customers to enhance engagement and satisfaction.
• Identify opportunities to deepen existing customer relationships and increase customer retention.

Chinese Language & Communication Support:

• Provide professional interpretation and translation support between Chinese-speaking customers and relevant Bank personnel.
• Translate customer communications, correspondence, forms, presentations, and other relevant documents where required.
• Facilitate effective communication during customer meetings, business discussions, account-opening processes, and service engagements.
• Assist in bridging cultural and communication gaps between the Bank and Chinese-speaking customers.

Customer Acquisition & Business Development:

• Identify and support the acquisition of new Chinese-speaking customers through referrals, networking, business engagements, and other approved channels.
• Develop and maintain a database of Chinese-speaking prospects and customers.
• Support customer engagement activities, campaigns, and events targeted at the Chinese-speaking community.
• Ensure all customer onboarding activities comply with the Bank’s KYC, AML/CFT, data protection, and other applicable requirements.

Customer Service & Complaint Resolution:

• Act as an intermediary between customers and relevant internal teams to facilitate timely resolution of complaints.
• Monitor outstanding complaints and provide customers with appropriate updates.
• Ensure a high standard of customer experience is maintained throughout every customer interaction.

Join Jobs Region WhatsApp Group To Receive Job Alerts!

• Jobs Region Group 1
• Jobs Region Group 2
• Jobs Region group 3

Qualifications and Requirements:

Compliance & Risk Management:

• Ensure all customer interactions and activities are conducted in accordance with the Bank’s policies and procedures.
• Escalate suspicious or unusual customer activities through the appropriate channels.
• Adhere strictly to AML/CFT, sanctions, data privacy, information security, and other regulatory requirements.

Market Intelligence & Customer Insights:

• Monitor the banking needs and expectations of Chinese-speaking customers in Nigeria.
• Provide feedback on emerging customer needs, market opportunities, and competitor activities.
• Identify potential opportunities for the Bank to develop or improve products and services for Chinese-speaking customers.
• Support management with relevant insights on the Chinese business and expatriate customer segment.

Jobs Region

How to Apply for the Customer Care Job at Ecobank Nigeria

Interested and qualified candidates for the Customer Care Job at Ecobank Nigeria should click the GREEN BUTTON below to apply.

Deadline: September 17, 2026

Check out the Full List of All Jobs for more available opportunities.

Receive Job Alerts through our Social Media Channels:

• WhatsApp: Jobs Region Alert WhatsApp
• Telegram: Jobs Region
• Twitter: @jobsregion
• Instagram: @jobsregion