Application is invited from interested and qualified candidate to apply for Customer Care Job at ModSquad
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ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about.
Individuals interested in the Customer Care Job at ModSquad should review the details, requirements, and application process provided below.
Customer Support – Ticket Support – Gaming:
Specifications:
- Full Time
- Required Qualifications: OND – BA/BSC/HND – MBA/MSC/MA
- Location: Lagos| Nigeria. See other Jobs in Lagos
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Description:
Are you a gamer who is passionate about delivering exceptional customer service to other gamers? Are you eager to network with talented professionals on one of the most well-known gaming brands? We’re seeking dedicated, customer-focused individuals to join our dynamic talent network of Ticket Customer Support Mods!
Project Hours (All Times Pacific):
- 4:00 AM – 7:00 PM PT(Monday – Sunday)
- 10:30 AM – 2:00 PM PT REQUIRED
Please note: Times are subject to change based on specific client needs.
Commitment:
Self-schedule 20 hours per week. 7 of those 20 hours must be self scheduled on weekends (Saturday and/or Sunday) within the required time slot.
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Qualifications and Requirements:
- A person with a great personality and team player attitude
- Comes to work ready to go and fully committed to surpassing expectations
- Has a knack for solving problems quickly and efficiently
- Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
- Customer-friendly demeanor with a flexible attitude
- Reliable, trustworthy, and dependable
- Experience with high volume customer service
- Experience and fluency in English writing
- Advanced typing skills – minimum 50 WPM
- Experience with web-based research
- Experience working with company escalation policy
Workspace Requirements
- To be considered for this opportunity, you must have:
- A dedicated desktop or laptop computer running Windows 11 or later
- At least 16 GB of RAM
- One of the following processors or newer:
- Intel: 11th Gen Intel Core or Intel Core Ultra
- AMD: Ryzen 5000 Series, 7000 Series or Ryzen 8000 Series
- Dual monitors preferred
- A reliable, high-speed internet connection with a minimum download speed of 40 Mbps
- A high-quality headset with a noise-canceling microphone
- A quiet, distraction-free workspace suitable for handling customer calls
- Willingness to install required ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device
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How to Apply
Interested and qualified candidates for “Remote Customer Care Job at ModSquad” should click the GREEN BUTTON below to apply.
Deadline: Not Specified
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