PalmPay Limited is a financial service company licensed and regulated by the Central Bank of Nigeria (CBN). It offers an intuitive financial app that facilitates account opening, money transfers, and bill payments, making it a trusted choice for millions of users in Nigeria.
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Our customers love our payment app for its user experience, reliability and promotions. PalmPay is fully licensed by the CBN as a Mobile Money Operator and has raised over $40m USD from prestigious investors including TECNO Mobile. Thanks to this strategic partnership, the app is coming pre-installed on all new TECNO smartphones in Nigeria. But we’re just getting started.
Applications are invited from interested and qualified candidates to apply for the role of Customer Experience Officer at PalmPay Limited.
Customer Experience Specialist
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos| Nigeria. See other Jobs in Lagos
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Job Description:
End-to-End Product Ownership
- Design and optimize AIdriven customer service solutions (e.g., intelligent chatbots, voice response systems) for internet banking platforms 1421.
- Define product roadmap for customer support tools, focusing on efficiency and user satisfaction metrics。
Cross-Functional Collaboration
- Bridge technical (R&D/AI teams) and operational (customer support centers) requirements for seamless implementation.
Data-Driven Optimization
- Analyze user feedback and behavior data to refine self-service features and reduce human-agent dependency.
- Monitor key performance indicators (KPIs) such as first-call resolution rate and average handling time 2124.
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Qualifications and Requirements:
Experience
- 1-3 years in fintech/digital product management, with focus on customer service systems.
- Proven experience in AI-powered support tools (e.g., NLP chatbots, sentiment analysis).
Hard Skills
- Proficiency in prototyping (Figma/Axure) and PRD documentation for complex workflows.
- Understanding of contact center technologies (IVR, CTI) and API integrations.
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Method of Application
Qualified and interested candidates should apply by clicking the LINK below.
Deadline: Not Specified
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