Elizade Toyota Nigeria Limited – We are positioned to satisfactorily meet customers’ needs in the delivery of first class service and customer satisfaction in Nigeria.
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Its quality service procedures and delivery have earned the company the trust and respect of its many customers.
Applications are invited from interested and qualified candidates to apply to fill the role of Customer Relations Officer at Elizade Toyota Nigeria Limited.
Customer Relations Officer
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Oyo | Nigeria. See other Jobs in Oyo
- Category: Customer Care Jobs
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Job Description:
- The Customer Relation Officer (CRO) will perform service marketing activities to attract potential customers and manage relationships with existing clients and customers to ensure continued patronage and loyalty to the brand.
Job Role
- Continuously source for new accounts and customers and market Aftersales service offerings to prospective clients
- Cross-sell and up-sell value-added services to customers
- Manage relationships with existing customers
- Ensure customers’ satisfaction and continued patronage through a series of follow-ups and customer engagement
- Suggesting strategies to attain a sustainable competitive advantage
- Monitor market trends and brand performance.
- Follow up with Sales customers for potential conversion into Aftersales customers
- Provide updates to the customer as to the status of their vehicle repair as required
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Qualifications and Requirements:
- BSc / HND in Marketing, Business Administration or other related field
- Minimum of 5 years’ back-to-back Sales & Customer service experience
- Ability to drive a car very well is a MUST
- Ability to meet deliverables
- Good with Microsoft suites
- Sound oral and written communication skills
- Highly emotionally intelligent to manage clients & colleagues.
- Exhibits strong sales & customer service skills.
- Smart and Presentable
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Method of Application
Interested and qualified candidates should send their Applications and CVs to: careers@elizade.net using CRO IBADAN as the subject of the Mail.
Deadline: March 14, 2025
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