Customer Service Job at Mikano Motors (3 Positions)

Applications are invited from interested and qualified candidates for the graduate job at Mikano Motors.

Mikano International Ltd. is a leading Nigerian company established in 1993, initially focused on generators and now diversified into six divisions: Power, Motors, Food, Construction, Marine, and Medical, offering household, commercial, and industrial solutions from its “Karameh Industrial City”.

Mikano International Ltd can provide benefits like potential allowances for life insurance, hospital care (HMO), transport, and housing, alongside timely salary payments and decent work environments in some departments.

Individuals interested in the latest job at Mikano Motors should review the job details, requirements, and application process provided below.

Customer Success & After-Sales Service Representative

Specifications:

• Full Time
• Required Qualifications: OND – BA/BSC/HND
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

The Customer Success & After-Sales Service Representative is the customer’s primary point of contact across the full ownership lifecycle from delivery through every scheduled and reactive service touchpoint for generators and motor vehicles. The role executes the standardized customer journey end-to-end (welcome call, service reminders, relationship calls, satisfaction follow-up), performs Tier 1 remote diagnostics, coordinates SLA-bound dispatch, and drives AMC/contract growth, while ensuring every interaction is logged and traceable in the CRM/ERP.

TASKS AND RESPONSIBILITIES

• Handle inbound calls, emails, chats and messages covering faults, warranty claims, spare parts, AMC/service scheduling, and general enquiries.
• Run structured Tier 1 remote diagnostics (fuel, battery, cooling, ATS, fault codes; vehicle dashboard and basic mechanical/electrical issues) and route unresolved cases to Tier 2 field dispatch or workshop booking, with the escalation reason documented.
• Deliver the Welcome Call within 24 hours of delivery: confirm satisfaction (CSI), explain the first service, confirm mileage/hours, and capture communication preference in the CRM.
• Execute the Day 7 and Day 30 relationship touchpoints, and the recurring 3/6/12-month retention cycle (relationship calls, vehicle/generator health campaigns, loyalty and trade-in engagement).
• Log every service request in the CRM with complete customer, equipment/VIN, complaint and priority data.
• Coordinate field/workshop scheduling within SLA: 4-hour response for critical industrial units and urgent breakdowns; 8-hour for mid-range/express repair; 24-hour for light commercial/residential and routine servicing
• Log 100% of interactions in the CRM within the required timeframe; no customer should remain “No Contact” for more than 30 days.
• Follow the escalation ladder for unreachable customers – phone. WhatsApp. SMS. email. Sales Executive. Sales Manager. GM (VIP/high-value) and own each case to full resolution.

Qualifications and Requirements:

• OND/HND/Bachelor’s degree, or equivalent experience in customer service, automotive/technical support, or a related field.
• 1-3 years in a customer-facing, call center, or after-sales/technical support role; automotive or power-equipment industry experience is an advantage.
• Working knowledge of CRM/ERP systems, structured troubleshooting methods, and SLA-driven service environments.
• Strong communication skills across phone, WhatsApp, email and chat, with the composure to de-escalate and rebuild customer trust.
• Comfortable working to measurable targets (CSI, NPS, response time, conversion) and maintaining complete, timely documentation

Automobile AC Technician

Specifications:

• Full Time
• Required Qualifications: OND – BA/BSC/HND
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Engineering Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

The Automobile AC Technician is responsible for diagnosing, repairing servicing, and installing air conditioning and climate control systems in vehicles. The role involves inspecting AC components, identifying faults, performing maintenance, and ensuring optimal cooling performance while adhering to safety and quality standards.

TASKS AND RESPONSIBILITIES

• Diagnose and troubleshoot faults in vehicle air conditioning systems.
• Service, repair, and maintain automotive AC systems and components.
• Inspect compressors, condensers, evaporators, hoses, and related components.
• Detect and repair refrigerant leaks using appropriate testing equipment.
• .Recharge and recover refrigerants in accordance with environmental and safety regulations.
• Perform routine preventive maintenance on vehicle AC systems.
• Test electrical circuits, relays, thermostats, sensors, and control units related to air conditioning systems.
• Replace defective compressors, fans, belts, filters, switches, and other AC components.
• Read and interpret technical manuals, wiring diagrams, and manufacturer specifications.
• •Ensure all repairs meet quality and safety standards.
• Maintain accurate service records and job reports.
• Advise customers on AC system maintenance and repair requirements.
• Keep tools and work areas clean and organized.

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Qualifications and Requirements:

• Knowledge of automotive technology, refrigeration, air conditioning repairs.
• 1-2 Years of proven experience as an automotive AC Technician.
• Proficiency in AC system diagnostic tools and equipment
• ND. Technical Certificate, Trade Test, or Vocational Training in Automotive Technology. Refrigeration, Air Conditioning, or related field

Warranty Officer

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Admin Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

The Warranty Officer is responsible for administering processing, and monitoring warranty claims for products, vehicles, or equipment. The role ensures that all warranty claims are accurately documented, submitted, and resolved in accordance with company policies and manufacturer guidelines.

TASKS AND RESPONSIBILITIES

• Review, verify, and process warranty claims submitted by customers, technicians, or service advisors. Ensure warranty claims comply with manufacturer and company warranty policies.
• Prepare and submit warranty claims within required timelines.
• Liaise with manufacturers, suppliers, and internal departments regarding claim approvals and settlements.
• Monitor outstanding warranty claims and follow up on unresolved issues.
• Maintain accurate records of warranty claims, repairs, and supporting documentation.
• Conduct warranty audits to ensure compliance and identify discrepancies.
• Analyze warranty claim trends and prepare periodic reports.
• Coordinate the return of defective parts to manufacturers or suppliers when required.
• Support service and parts departments on warranty-related matters.
• Ensure warranty reimbursement is received and properly recorded.
• Address customer inquiries regarding warranty coverage and claim status.
• Assist in developing and implementing warranty procedures and controls.

Qualifications and Requirements:

• Bachelor’s Degree or HND in Business Administration, Engineering Supply Chain Management, Customer Service, or a related field.
• Minimum of 2-3 years’ experience in warranty administration, customer service, after-sales support, or a similar role.
• Strong analytical and problem-solving skills.
• Experience within automotive, manufacturing, electronics, construction equipment, or related industries is an added advantage.
• Experience with ERP systems or warranty management software is an added advantage

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