Customer Service Jobs at SeamlessHR Limited (2 Positions)

Applications are invited from interested and qualified candidates for the Customer Service Jobs at SeamlessHR Limited.

SeamlessHR Limited is a leading end-to-end HR and payroll technology company serving enterprise organizations, mid-sized corporations, and high-growth businesses across Africa. Founded in 2018 and headquartered in Lagos, Nigeria—with operations extending across Kenya, Ghana, and South Africa—the company’s services span across cloud-based human resource management systems (HRMS), automated multi-currency payroll processing, performance management tracking, digital recruitment tools, and specialized embedded financial services like employee wage advance platforms.

SeamlessHR Limited provides several professional and personal benefits within a challenging and stimulating Software-as-a-Service (SaaS) environment that fosters rapid skill development in technology development and product management. Employees benefit from a supportive, high-ownership, and collaborative company culture, with opportunities for continuous learning through exposure to cross-functional global tech standards, competitive tech-industry compensation packages, and rapid career advancement pathways as the company scales its digital infrastructure across the continent.

Individuals interested in the Customer Service Jobs at SeamlessHR Limited should review the job details, requirements, and application process provided below.

Customer Success Associate

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• As a Customer Success Associate, you will be responsible for training and onboarding new customers and managing the relationship with clients throughout their entire life cycle.

Job Details

• Responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.
• Assist customers optimize the values/benefits of the software; monitor adoption and diagnose problems so as to develop and execute solutions to ensure the platform is meeting customer expectations.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction, retention and expansion.
• Identify and escalate issues to the Technical Support team and follow up to ensure resolution within the Service Level Agreement.
• Contribute to SeamlessHR’s revenue by efficient upselling of products and services to customers.
• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating software 
• Sustain business growth and profitability by maximizing value
• Any other duties that may be assigned.

Qualifications and Requirements:

• 3-4 years of experience working with a SaaS Company. 
• Technical aptitude and the ability to understand and explain complex concepts in simple terms.
• Great interpersonal and relationship-building skills.
• Customer service experience and a customer-centric attitude.
• Highly organized and able to multi-task.
• Self-driven and proactive nature

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Customer Support Analyst (B2C)

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• As a Customer Support Analyst, you will be responsible for providing support for employees with benefit-related inquiries, requests, and complaints while proactively engaging eligible employees to drive awareness and adoption of our financial products.

Job Details

Key Responsibilities

• Provide customer support across phone, email, and chat channels.
• Proactively engage eligible employees and guide them through product applications.
• Escalate and follow up on complex operational, technical, or product-related issues.
• Maintain accurate customer records and case documentation in the CRM.
• Identify recurring issues and contribute to support process improvements and knowledge resources.

Success Metrics

• Customer Satisfaction (CSAT), response time, and resolution time.
• SLA adherence, ticket/call volume management, and follow-up completion.
• Outreach conversion, application completion, and product adoption rates.

Qualifications and Requirements:

• Minimum of 2 years’ experience in B2C customer support or a customer-facing role.
• Experience in fintech, financial services, or employee benefits is an advantage.
• Strong communication, problem-solving, and objection-handling skills.
• Comfortable with outbound engagement and target-driven environments.
• Experience using CRM tools and maintaining customer records.

Seamstar Persona:

• To successfully become a Seamstar, you will have to:
• believe in our vision and mission;
• be smart and result-oriented;
• be honest;
• be respectful;
• be a good communicator;
• be kind, yet firm when necessary;
• be a good team player; and
• know how to have fun and be willing to partake in team-bonding activities.

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