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They focus on delivering trustworthy insights and creating opportunities by sourcing talent and offering innovative solutions.
Applications are invited from interested and qualified candidates to apply for the role of Customer Service Officer at Careers Verified.
Customer Service Support Executive
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos| Nigeria. See other Jobs in Lagos
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Job Description:
We are seeking a dedicated and customer-focused Customer Service Support Executive to join our team. The ideal candidate will be responsible for handling client interactions, addressing inquiries, resolving issues, and ensuring a seamless experience for our customers from inquiry to post-sale support.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and in person.
- Provide detailed information about real estate properties, project status, pricing, and availability.
- Schedule site visits and coordinate with sales teams and property managers.
- Maintain and update customer records in CRM systems.
- Assist in preparing and sending property-related documents, proposals, and agreements.
- Follow up with potential and existing clients for feedback, documentation, and payments.
- Resolve client complaints and concerns efficiently, escalating when necessary.
- Ensure a smooth handover and onboarding process for clients after purchase.
- Liaise with internal departments (sales, legal, operations) to ensure timely customer service delivery.
- Stay updated on current real estate market trends and company projects.
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Qualifications and Requirements:
- Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
- 1–3 years of experience in customer service, preferably in real estate or a related industry.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and CRM software.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to multitask and work under pressure.
Preferred Attributes:
- Knowledge of real estate processes and terminology.
- Experience in handling high-net-worth clients or luxury property segments.
- Multilingual skills are a plus.
Salary Range: ₦100,000 – ₦150,000/month
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Method of Application
Interested and qualified candidates should forward their CVs to: recruitment@careersverified.net using the position as the subject of the email.
Deadline: May 2, 2025
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