Customer Service Officer at Piston and Fusion Business Academy

Piston and Fusion Business Academy focuses on providing educational programs and training services aimed at enhancing professional skills and business acumen. 

Piston and Fusion is dedicated to providing high-quality professional and management training. Their mission is to equip individuals and organizations with the skills and knowledge needed for effective business management and professionalism.

Applications are invited from interested and qualified candidates to apply for the role of Customer Service Officer at Piston and Fusion Business Academy.

Customer Service Executive

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
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Job Description:

• This role will oversee our CRM systems, ensuring a personalized and seamless experience for our diverse clientele by developing and executing strategies that enhance customer relationships, improve engagement, and drive business growth.

Responsibilities

• Develop and execute CRM strategies to enhance engagement, retention, and business growth while ensuring alignment with the organization’s objectives.
• Enhance customer engagement and personalization by utilizing data-driven insights to create personalized communication and improve customer journeys for diverse client segments.
• Cross-functional collaboration with the CBA, operations, and training teams to integrate CRM insights into business development, sales strategies, and customer relationship initiatives.
• Analyze CRM metrics including customer engagement, retention, and lead conversion, providing actionable insights for continuous improvement.
• Leverage CRM-driven feedback loops to drive product/service enhancements and improve overall customer experience.

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Qualifications and Requirements:

• Must have a B.Sc. or HND in Mass Communication, Social Sciences, Marketing or related fields.
• Must possess 2 years or more working in the Customer Service department
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Deep commitment to ensuring customers are satisfied, engaged, and deriving maximum value from the company’s services.
• Ability to manage escalated situations and resolve customer complaints in a calm, constructive, and timely manner.
• Resides in Ikeja or its environs.

Successful candidates will undergo the following training:

• Customer Relationship Management
• Managing Customer Issues
• Customer Loyalty and Retention Strategies.

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Method of Application

Interested and qualified candidates should send their CVs to: hsulaimon@pistonandfusion.org using the Job Title as the subject of the email.

Deadline: March 30, 2025

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