Applications are invited from interested and qualified candidates to apply for the Customer Service Officer job at Stresert Services Limited.
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StreSERT is a professional services organization that offers quality, stress-free solutions to corporate organizations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.
Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competencies to proffer the needed solutions.
Customer Service Officer
Specifications:
- Full Time
- Required Qualifications: OND – BA/BSC/HND
- Location: Lagos| Nigeria. See other Jobs in Lagos
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Description:
A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Duties and Responsibilities
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
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Qualifications and Requirements:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Candidates should possess OND/HND qualification only.
- Not More than 30years of age
Salary
- Monthly Take Home– N154,000 – N180,000
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How to Apply for Customer Care Job at Stresert Services Limited
Interested and qualified candidates should forward their CVs to: Outsourcing@stresertservices.com using “Customer Service Officer” as the subject of the email.
Deadline: August 15, 2025
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