Customer Service Representative at GUO Transport Company

GUO Transport Company Limited is a well-known provider in the transportation sector, recognized for its intercity and interstate services.

hey operate a modern fleet of over 80 vehicles, catering to both personal and business travel needs, and serve more than 200 destinations. Customers appreciate the reliability and convenience of payment options like credit cards.

Applications are currently welcomed from interested and qualified candidates to apply for the role of Customer Service Representative at GUO Transport Company.

Customer Service Representative

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos & Abuja| Nigeria. See other Jobs in Nigeria
• Category: Customer Care Jobs
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Job Description:

• Greet and assist walk-in customers in a friendly and professional manner.
• Provide information about our logistics services, pricing, and delivery options.
• Answer customer inquiries about parcel registration, collection, and general logistics processes.
• Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
• Verify customer identification and collect necessary information for the registration process.
• facilitate the smooth and secure collection of parcels by verifying customers’ details and providing the correct parcels.
• Ensure adherence to parcel release protocols and document any deviations.
• Address and resolve customer concerns issues or complaints promptly and professionally.
• Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
• Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
• Adhere to company policies and procedures related to financial transactions.
• Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
• Assist in managing station logistics, including organizing parcels for dispatch and tripping.
• Stay informed about updates in logistics processes and share relevant information with the team.
• Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

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Qualifications and Requirements:

• Candidates should possess a Bachelor’s Degree / HND qualification with 1 – 3 years work experience.
• Excellent Communication skills.
• Self-control.
• Attention to details.
• Empathy.
• Computer skills.
• Good emailing etiquette.
• Ability to work with a team.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.

Work schedule for this job role is as stated below:

• Utako Office:
  • 5:30am-1:30pm (morning shift)
  • 1:00pm-8:00pm (Afternoon shift)
• Lagos Island Office:
  • 7:30am-1:30pm (morning shift)
  • 1:00pm-8:00pm (Afternoon shift)
• Mondays to Sundays with one day off every week.

Salary – N90,000 – N100,000 monthly.

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Method of Application

Qualified and interested candidates should Apply by Clicking the LINK below.

Use this CV Sample: Customer Service CV Templates (Download & Edit).

Deadline: Not Specified

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