Sahara Group is a leading international energy and infrastructure conglomerate with operations in over 38 countries across Africa, the Middle East, Europe, and Asia.
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Spanning three decades, we have broken ground and challenged stereotypes across the global business landscape. Our irrepressible spirit and audacity to succeed where others have flinched or failed are at the core of our genetic makeup.
Applications are invited from interested and qualified candidates to apply for the role of Customer Support Officer at Sahara Group.
Customer Support Personnel
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos| Nigeria. See other Jobs in Lagos
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Job Description:
- Customer Support: Provide exceptional customer support via various channels such as phone, email, chat, and social media. Address customer inquiries, resolve issues, and provide accurate information about our products and services.
- Problem Solving: Analyze customer problems and find effective solutions while adhering to company policies and procedures.
- Product Knowledge: Develop an in-depth understanding of our products and services to assist customers effectively and offer valuable insights.
- Quality Assurance: Maintain high-quality service standards by adhering to company guidelines and conducting regular self-assessments.
- Documentation: Accurately document customer interactions, issues, and resolutions in our CRM system to facilitate tracking and reporting.
- Feedback Management: Gather customer feedback and communicate valuable insights to the relevant teams to improve our products and services continually.
- Compliance: Ensure compliance with regulatory requirements and company policies related to customer interactions and data security.
- Cross-functional Collaboration: Collaborate with other departments, such as product development and sales, to provide a seamless customer experience and share customer feedback for product enhancements.
Qualifications and Requirements
- Bachelor’s degree in a relevant field (Business, Finance, or related discipline preferred).
- Previous experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with fintech products and services is a plus.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong dedication to maintaining the highest level of professionalism and ethical standards
Employment Type
- This is a contract position, and the mode of work is on-site
- The ideal candidate will have a self-starter attitude with high ownership, self-motivation, and accountability.
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Product Designer
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos| Nigeria. See other Jobs in Lagos
- Category: Tech Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Job Description:
- Be involved in the full product development cycle: from early research and product strategy to design and developer hand-off.
- Collaborate with product managers, engineers and other team members and partners to set design requirements and effectively communicate complex business functionality.
- Collaborate within the end-to-end iterative design process with product teams to conduct user research; develop user personas, user stories, user journeys and information architecture, and wireframes and prototypes; and deploy user testing methods.
- Recommend tools and technologies by staying abreast of the latest design trends and techniques.
- Collaborate with engineers in implementation and testing.
- Gather and analyze feedback for product improvement.
Skills & Qualifications
- Minimum of 3 years of experience designing and shipping both web and mobile products and tools in an agile team environment.
- Strong visual and user experience sensibilities, and care deeply about the end-user experience.
- Demonstrated experience in all phases of the design process including user research, UX writing, wireframing, prototyping, visual design, interaction design, and usability testing.
- A well-rounded portfolio demonstrating a strong understanding of user research and user centric design to solve problem and communicate business objectives.
- Ability to clearly iterate and effectively communicate design processes, ideas, and solutions
to team and stakeholders. - The ability to leverage a product strategy perspective and clearly articulate design decisions.
- Experience with design software (Figma, Adobe XD etc.)
- Experience with graphics editing tools (e.g. Photoshop, illustrator) and visual design (2D, 3D and motion) is an added advantage.
- Basic front-end development competence (HTML/CSS/JavaScript) is an added advantage
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Method Of Application
Interested and qualified candidates should apply by clicking the button below to start their application.
Deadline: March 23, 2025
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