Customer Support Representative at OPay Nigeria

OPAY – We’re one of the leading professional services firms in the country with offices in Lagos, Abuja and Port Harcourt, over 1000 staff and 31 resident partners. We are committed to serving as a force for integrity, good sense and wise solutions to the problems facing businesses and the capital markets.

OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, pay bills, and order food and groceries.

Applications are invited from interested and qualified candidates to apply for the role of Customer Support Representative at OPay Nigeria.

Customer Support Representative

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
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Job Description:

The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and managing customer relationships.

Key Duties/Responsibilities

• Answer all incoming calls from customers and provide a resolution to complaints, inquiries, and requests.
• Document and report all call information according to standard operating procedure.
• Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
• Follow up with customer calls where necessary.
• Report service failures and other product-related issues observed while taking customer calls to the call center management for further action.

Qualifications and Requirements:

• Minimum of HND/BSC in Mass Communication or related field.
• 1- 2 years of experience as a call center or customer service agent.
• Strong written and verbal communication skills, attention to detail, and analytical, organizational, and multi-tasking skills.
• Energetic, highly self-motivated, and able to work efficiently and productively.

Salary – 70k Gross +30,000 Bonus, which improves after confirmation in 3 months, including a monthly transport stipend.

Location for interview: Alexander House, Plot 9, Dr Nurudeen Olowopopo Way, Alausa, Lagos 100212, Lagos

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Legal Counsel

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Legal Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Click HERE to Post A Job

Job Description:

Legal Support and general legal guidance with respect to OPay’s products, services and offerings across its diverse markets and verticals.

• Provision of legal support for contracts – drafting, review, periodic litigation portfolio management.
• Analyze, report & manage legal risks for business lines including (but not limited to) core-tech, and Fintech- related agreements.
• Responsible for drafting, reviewing contracts and relative documents for new & ongoing business transactions
• Cross-collaboration with other departments
• Provide legal support for e-commerce and digital marketing initiatives
• Ensure onboarding and training of new business partners, and reinforce with existing business partners, to help drive value, discipline and assist business partner understanding of risk management and mitigation involved in the contract negotiation process.
• Develop expertise in relevant legal regimes, including data privacy laws, industry standards and intellectual property to facilitate regulatory and internal compliance.
• Provide general legal advisory in company legal affairs and disputes.
• Manage external law firms and legal consulting

Qualifications and Requirements:

CORE REQUIREMENTS

• Minimum of LLB & LICENSE Certificate of Call to the Nigerian Bar (BL)
• At least 4-5 years’ post-qualification experience.
• Multinational/law firm experience desirable, though not mandatory.

KNOWLEDGE

• Extensive knowledge of the Nigerian laws, regulations and policies.
• Depth and familiarity with the financial services industry, fintech regulations and policies.
• Excellent grasp of legal research, advisory and analysis.
• In-depth communication skills – drafting, review, negotiation.

CAPABILITY

• Excellent logic and comprehension, excellent organizational and communication skills.
• Excellent problem analysis and problem-solving skills.
• Great command of English (written, spoken).

MISCELLANEOUS

• Excellent team leader.
• Highly motivated.
• Genuine interest in digital platforms, financial technology services and innovation.

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