Job Opening at Ecobank Nigeria

Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).

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The Federation of West African Chambers of Commerce promoted and initiated a project to create a private, regional banking institution in West Africa. In 1984, Ecopromotions S.A. was incorporated. Its founding shareholders raised seed capital for feasibility studies and promotional activities leading to the creation of ETI.

Applications are invited from interested and qualified candidates to apply for the job opening at Ecobank Nigeria.

Account Manager

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Accounting Jobs
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Job Description:

The Account Manager is responsible for managing and nurturing existing relationships with Ecobank’s remittance and fintech partners. This role involves ensuring partner satisfaction, driving revenue growth, and fostering long-term partnerships. The manager plays a crucial role in maximizing the value of existing relationships and contributing to the overall success of Ecobank’s remittance business.

KEY RESPONSIBILITIES

• Manage and maintain relationships with existing remittance and fintech partners, ensuring their satisfaction and loyalty.
• Proactively identify opportunities to increase revenue and deepen partnerships with existing clients.
• Collaborate with partners to develop and execute joint business plans and strategies.
• Provide ongoing support and assistance to partners, addressing their needs and resolving any issues promptly.
• Monitor and analyze partner performance metrics to identify areas for improvement and optimization.
• Work closely with internal teams (e.g., Product, Marketing, Operations) to ensure a seamless partner experience and delivery of services.
• Contribute to the development and implementation of strategies to enhance partner retention and satisfaction.
• Stay informed about industry trends, regulatory changes, and competitor activities to maintain a competitive edge.
• Ensure that all account management activities adhere to relevant regulatory requirements and internal policies.

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Qualifications and Requirements:

Education

• Bachelor’s degree in business, Finance, Economics, or a related field.
• MBA or postgraduate qualification in International Business or Strategy preferred.
• Professional certifications in Sales, Business Development, or Fintech are a plus.

Experience

• Minimum of 3 years of experience in account management, ideally within the remittance, fintech, or financial services industries.
• Strong background in relationship management and customer service.
• Experience in international markets and understanding of cross-border financial services.

Skills and Personal Attributes

• Proven ability to build and maintain strong relationships with clients and partners.
• Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels.
• Strong customer service orientation and problem-solving skills.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong analytical skills to assess partner performance and identify opportunities for growth.
• Familiarity with digital platforms, fintech solutions, and innovation in financial services.
• Fluency in English is essential; proficiency in French is beneficial.
• Ability to thrive in a fast-paced, dynamic environment with a proactive and flexible approach.

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Method of Application

Qualified and interested candidates should apply by clicking the LINK below.

Deadline: March 29, 2025

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