Customer Service Officer Job at Optimus Bank 2025 (4 Positions)

Applications are invited from interested and qualified candidates to apply for the Customer Service Officer Job at Optimus Bank 2025 (4 Positions).

Optimus Bank is registered under the laws of the Federal Republic of Nigeria and licensed as a National Bank by the Central Bank of Nigeria (CBN). We also comply with other statutes and regulations generally applicable to Deposit Money Banks (DMBs) operating in Nigeria.

As a financial services platform that recognizes the core needs of our diverse customer base, we have built intuitive products that showcase simple features and practical solutions.

Customer Service Officer – Jigawa

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Jigawa | Nigeria. See other Jobs in Jigawa
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Responsibilities Include:

• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient Turn Around Time (TAT)in line with service level agreements.
• Ensure timely and error free processing.
• Ensure timely execution of end-of-day procedures including reports.
• Ensure effective utilization- of-physical assets at the Customer Service Unit
• Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
• Ensure Zero Fraud Tolerance and Regulatory Infraction
• Effective Cost Management to ensure that Customer Service sub-units are efficient.
• Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
• Drive digital adoption in the branch.
• Maintain and update customer files

Qualifications and Requirements:

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 2 years’ banking experience in Customer Service.

Cash Management Officer – Jigawa

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Jigawa | Nigeria. See other Jobs in Jigawa
• Category: Finance Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Responsibilities Include:

• Ensure effective administration of the cash management and vault access control
• Regular review of reports and internal ledgers
• Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
• Ensure Prompt rendition of all required regulatory and internal reports.
• Availing Branch-wide Transaction Approval
• Customer Service Benchmarking Standards Maintenance
• Customer Complaints Management
• Coordination of Bank-wide Cash Management Unit
• Proofs Preparation and Transactions Reconciliation
• Regulatory compliance and monitoring
• Builds Customers Interest in the Bank’s Products and Services
• Drive digital adoption in line with the Bank’s strategy

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Qualifications and Requirements:

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 3 years’ banking experience in Cash Management, Customer Service and Branch Operations.

Skills

• High Integrity
• Excellent Leadership and People management skills 
• Good Interpersonal skills 
• Pressure Management Ability 
• Attention to details. 
• Time management skills 
• Strong analytical and data processing skills 
• Good Customer relations management skills
• Good communication and Problem-solving skills. 
• Knowledge of bank products and services 
• knowledge of operational risk management  
• Flexibility and adaptability to think and act quickly in situations.
• Knowledge of banking regulations, compliance requirements and best practice.

Cash Officer – Jigawa

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Jigawa | Nigeria. See other Jobs in Jigawa
• Category: Finance Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Key Responsibilities & Duties Include:

• ATM cash loading/Reconciliation
• Optimizing of Cash in vault
• Supervising/Coordination of Cash sorting related activities
• Ensure proper maintenance of Various Records/Registers
• Supervising all tellering activities
• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient Turn Around Time (TAT)in line with service level agreements.
• Ensure timely and error free processing of transactions.
• Ensure timely execution of end-of-day procedures including reports.
• Ensure Zero Fraud Tolerance and Regulatory Infraction
• Serve as back up to the Head, Cash Management and Branch Operations

Qualifications and Requirements:

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 2 years’ banking experience in Cash Management.

Head, Branch Operations – Jigawa

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Jigawa | Nigeria. See other Jobs in Jigawa
• Category: Finance Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• Ensure effective administration of the cash management and vault access control
• Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines.
• Regular review of reports and internal ledgers.
• Ensure all possible failure points/lapses in branch operations are identified and resolved.
• Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
• Ensure Prompt rendition of all required regulatory and internal reports.
• Business Office Staff supervision and coordination
• Availing Branch-wide Transaction Approval
• Customer Service Bench marking Standards Maintenance
• Customer Complaints Management
• Ensure adequate training for all staff
• Coordination of Bank-wide Cash Management Unit
• Proofs Preparation and Transactions Reconciliation
• Regulatory compliance and monitoring
• Builds Customers Interest in the Bank’s Products and Services
• Drive digital adoption in line with the Bank’s strategy

Qualifications and Requirements:

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 5 years’ banking experience in Branch Operations.

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