Remote Jobs at Reliance Health 2026 – 6 Positions

Applications are invited from interested and qualified candidates to apply for Remote Jobs at Reliance Health.

Reliance Health is a healthcare company using technology to make healthcare more affordable and accessible. Through an integrated approach that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

Individuals interested in the Jobs at Reliance Health should review the job details, requirements, and application process outlined below.

Talent Development Associate

Specifications:

• Full Time | Remote
• Required Qualifications: BA/BSC/HND
• Location: Nigeria. See other Jobs in Lagos
• Category: Healthcare Jobs | Tech
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Description:

• We are seeking a passionate and skilled Talent Development Associate to join our team to play a key role in driving the learning and development initiatives within the organization, focusing on identifying talent needs, designing training programs, and fostering a culture of continuous learning and growth.

Responsibilities

• Learning and Development Policies: Collaborate with the Talent Development Lead to create/revise Learning and Development policies and procedures to ensure alignment with organizational goals, performance management metrics, and best practices.
• Training Needs Analysis (TNA): Conduct thorough Training Needs Analyses (TNAs) to identify skill gaps, performance deficiencies, and learning opportunities across the organization.
• Curriculum Development: Assist in the development of comprehensive training curricula based on the findings of TNAs, aimed at addressing identified skill gaps, enhancing employee competencies, and supporting organizational objectives.
• Training Program Implementation: Support the implementation of structured training programs to equip employees with the necessary knowledge, skills, and competencies identified in TNAs, fostering their professional growth and supporting organizational goals.
• Onboarding Curriculum Support: Contribute to the development and implementation of effective onboarding curricula to ensure new employees receive the necessary knowledge, skills, and resources for a successful transition into their roles within Reliance Health.
• Communication and Training Delivery: Support in communicating changes to policies, procedures, and training initiatives by sharing clear and comprehensive communications and assisting in conducting training sessions for relevant stakeholders.
• LMS Utilization: Ensure proper utilization of the Learning Management System (LMS) to align with outlined actions in the talent development plan, thereby enhancing metrics and streamlining processes for improved efficiency and effectiveness.
• Collaboration: Collaborate with cross-functional teams, including People Partners, Division Leads, and senior leadership, to align talent development efforts with organizational needs and objectives.

Qualifications and Requirements:

• Bachelor’s Degree in human resources, Organizational Development, Psychology, Business Administration, or a related field.
• Previous experience in talent development, learning and development, or organizational development preferred.
• Strong communication, interpersonal, and presentation skills.
• Ability to analyze data and make informed decisions to support talent development initiatives.
• Proficiency in Microsoft Office Suite and learning management systems.
• Ability to work effectively both independently and as part of a team.
• Certification in talent development or related field is a plus

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Business Intelligence Associate

• Full Time | Remote
• Required Qualifications: BA/BSC/HND
• Location: Nigeria. See other Jobs in Lagos
• Category: Healthcare Jobs | Tech
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• We are currently hiring a Business Intelligence Associate who will partner with business divisions to understand analytics needs, build data models, and create dashboards, reports, and visualizations using tools like Tableau or Power BI.
• Working with large datasets in SQL and Python, they ensure data quality, extract actionable insights, and communicate them clearly to technical and non-technical audiences.
• The ideal candidate combines strong technical skills with the ability to translate complex data into business value and thrive in a collaborative, fast-paced environment.

As a Business Intelligence Associate, you will do the following:

• Work with stakeholders to identify data analytics needs for different business units
• Use data software tools such as Power BI, Tableau, or similar to develop reports and dashboards
• Perform complex data modelling and design effective data analysis methodologies
• Report findings to internal stakeholders and partner with cross-functional (XFN) teams to identify business improvement opportunities
• Build dashboards, reports, and visualizations to extract and communicate insights
• Identify and resolve data quality issues
• Support and train end users on data exploration and self-service analytics
• Promote a data-driven culture across the organization
• Perform data profiling to detect anomalies and trends
• Conduct statistical analysis and apply techniques such as classification, clustering, regression, and time series
• Ensure compliance with data protection and privacy laws in all analytics processes.

Requirements & Qualifications

• Bachelor’s Degree in a quantitative field (e.g., Statistics, Mathematics, Computer Science, Engineering) or related disciplines
• 2 – 3 years’ experience in data analytics, BI, or data science roles
• Strong experience with Tableau, Power BI, or other business analytics and visualization tools
• Proficiency in Python and key data science libraries (e.g., Pandas, NumPy, Scikit-learn)
• Advanced SQL skills for querying and managing large datasets
• Strong grasp of data modelling techniques and statistical analysis
• Ability to clearly explain technical concepts to both technical and non-technical audiences
• Proven experience working within product-focused cross-functional teams
• Ability to translate analytical findings into product and business strategy recommendations.

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Associate Data Scientist

Specifications:

• Full Time | Remote
• Required Qualifications: BA/BSC/HND
• Location: Nigeria. See other Jobs in Lagos
• Category: Healthcare Jobs | Tech
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• We are hiring an Associate Data Scientist to transform complex data into actionable insights, partnering with stakeholders to solve business challenges through statistical analysis, machine learning, and compelling data storytelling.
• The ideal candidate is analytical, curious, and collaborative, skilled in data analysis, visualization, and communication, and able to translate raw data into clear, impactful recommendations.

As an Associate Data Scientist, you will do the following:

• Collect, clean, and preprocess structured and unstructured datasets for analysis and modeling
• Build, validate, and deploy statistical and machine learning models to solve business problems
• Write optimized SQL queries to extract and manipulate data from relational databases
• Develop insightful dashboards and visualizations using tools such as Power BI, Tableau, or similar
• Translate technical findings into clear, actionable insights for both technical and non-technical stakeholders
• Collaborate with cross-functional teams (engineering, product, operations) to define data requirements and deliver analytical solutions
• Continuously monitor model performance and retrain or improve algorithms as needed
• Document methodologies, workflows, and data dictionaries to ensure reproducibility
• Stay updated with emerging data science, AI/ML, and analytics best practices

Qualifications and Requirements:

• Bachelor’s Degree (or higher) in Data Science, Computer Science, Statistics, Mathematics, Engineering, or a related field
• 2 – 3 years of proven experience in data analysis, business intelligence, or data science roles
• Strong SQL skills with hands-on experience querying and joining large datasets
• Proficiency in Python or R for data manipulation, statistical analysis, and modeling
• Experience with data visualization tools (e.g., Tableau, Power BI, matplotlib, seaborn)
• Solid understanding of statistical concepts, hypothesis testing, and data modeling
• Familiarity with machine learning frameworks (e.g., scikit-learn, TensorFlow, PyTorch)
• Experience with version control tools (e.g., Git)
• Strong communication skills for technical and non-technical audiences .

Senior Reliance Care Associate

Specifications:

• Full Time | Remote
• Required Qualifications: BA/BSC/HND
• Location: Nigeria. See other Jobs in Lagos
• Category: Healthcare Jobs | Tech
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• We are looking for a detail‑oriented and process‑driven Senior Reliance Care Associate to strengthen the quality and effectiveness of our customer support operations across phone, chat, and email.
• The ideal candidate will bring strong experience in quality assurance, customer service excellence, and support‑tool optimization, with a passion for improving both team performance and the customer experience.
• This role is perfect for someone who is both analytical and collaborative, thrives in a fast‑paced environment, and is committed to driving continuous improvement across support teams and systems.

As the Senior Reliance Care Associate, you will:
Quality Assurance:

• Check the quality of customer conversations across phone, chat, and email to make sure they meet our standards
• Create and use scorecards to measure how well team members are doing
• Run regular checks (audits) to find problems and areas where we can do better
• Make sure the team follows our rules and meets our service level agreements (SLAs)
• Find ways to improve how we work and make customers happier.

Team Leadership and Coaching:

• Lead and support a team of 10 or more customer support agents
• Have regular one-on-one meetings to give feedback and help team members grow
• Train team members on how to handle difficult customer situations
• Create plans to help each person on the team get better at their job
• Handle escalating customer issues that need senior attention.

Complex Case Management:

• Manage difficult customer cases that involve multiple health issues or tricky situations
• Work with other teams (like medical, claims, or operations) to solve complex problems
• Oversee emergency scenarios and make sure serious cases are handled properly
• Make sure problems that are not solved on the first contact are followed up and closed.

Data and Reporting:

• Use data to find patterns, problems, and opportunities to improve
• Create reports and dashboards to track team performance (CSAT, AHT, FCR, QA scores)
• Share insights with leadership to help make better decisions
• Track and report on whether we are meeting our SLAs and turnaround times.

Systems and Process Management:

• Set up and manage Zoho Desk to help the team work efficiently
• Create workflows, automation rules, and ticket routing to speed up work
• Design templates and macros so the team can respond to customers faster
• Write and update Standard Operating Procedures (SOPs) for the team to follow.

Qualifications and Requirements:

• Bachelor’s Degree (any discipline)
• Must have completed NYSC or have a valid letter of exemption
• Minimum 3 years’ experience in customer support operations
• Minimum 1 -2 years’ experience in quality assurance (checking work quality, creating scorecards, coaching team members
• Experience leading or supervising a team of 5 or more people
• Experience using any ticketing or helpdesk software (e.g., Zendesk, Freshdesk, Intercom, Zoho Desk)
• Good skills in Excel or Google Sheets (can create reports, use formulas, make charts)
• Strong written and spoken communication skills.

Nice To Have:

• Experience with Zoho Desk specifically
• Experience in health tech or health insurance industry
• Experience with data analysis or basic SQL
• Experience setting up automation and workflows in support software.

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Data Scientist

• Full Time | Remote
• Required Qualifications: BA/BSC/HND
• Location: Nigeria. See other Jobs in Lagos
• Category: Healthcare Jobs | Tech
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• We are hiring a Senior Data Scientist to lead the transformation of complex datasets into actionable insights that drive strategic business outcomes.
• The role involves designing and deploying advanced machine learning models, performing statistical analysis, and creating clear, impactful data stories for both technical and non-technical stakeholders.
• The ideal candidate is highly analytical, curious, and collaborative, with experience in end-to-end data science project delivery, including model deployment, experimentation, and evaluation.

As a Data Scientist, you will do the following:

• Lead end-to-end data science projects, from data collection and preprocessing to model deployment and delivery
• Design, implement, and maintain advanced ML models, including regression, clustering, anomaly detection, and NLP applications
• Write optimized SQL queries to extract, manipulate, and analyze large datasets
• Translate complex data insights into actionable recommendations for technical and non-technical stakeholders
• Collaborate with cross-functional teams to define data requirements and implement scalable analytical solutions
• Monitor model performance, conduct A/B tests, and implement improvements to maintain accuracy and reliability
• Document methodologies, workflows, and data dictionaries to ensure reproducibility and knowledge sharing
• Mentor and guide junior data scientists, promoting best practices and technical excellence

Requirements & Qualifications

• Bachelor’s or Master’s degree in Data Science, Computer Science, Statistics, Mathematics, Engineering, or related fields
• 4-5 years of experience in data science, analytics, or ML roles, including production-level model deployment
• Expertise in at least two areas of data science, managing projects end-to-end from technical implementation to stakeholder delivery
• Strong proficiency in Python or R for data manipulation, ML modeling, and NLP
• Expert-level SQL skills for large-scale data querying and analysis
• Experience with regression, clustering, anomaly detection, NLP, and conducting experiments/A-B tests
• Skilled in ML frameworks (scikit-learn, TensorFlow, PyTorch) and visualization tools (Tableau, Power BI, matplotlib, seaborn)
• Solid understanding of statistics, hypothesis testing, and experimental design
• Strong communication and collaboration skills to influence technical and non-technical stakeholders
• Proven ability to mentor junior staff and lead projects that deliver measurable business impact.

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Reliance Care Officer (French)

Specifications:

• Full Time | Remote
• Required Qualifications: BA/BSC/HND
• Location: Nigeria. See other Jobs in Lagos
• Category: Healthcare Jobs | Tech
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.
• We are seeking dynamic and ambitious self-starters who are proficient in French to join our team as Reliance Care Officer. In this role, you will be the first point of contact for our customers and stakeholders across francophone markets, responding to inquiries and resolving issues with empathy and a solution-driven mindset.
• You will play a key role in supporting customers, ensuring their satisfaction, and promoting our health plans and services.

Responsibilities
As a Reliance Care Officer, you will do the following:

• Respond promptly to customer inquiries, requests, and complaints in French while maintaining a friendly and professional tone.
• Provide accurate and relevant information in French to prospective clients to guide them in selecting suitable health plans.
• Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction.
• Accurately record and update customer feedback, complaints, and suggestions in the internal communication system.
• Support customer acquisition efforts by engaging French-speaking inbound prospects and encouraging them to purchase health insurance products or utilize company services.

Qualifications and Requirements:

• Bachelor’s Degree or HND in any discipline.
• Must have completed NYSC or have a valid exemption letter.
• Ability to communicate confidently in French, both verbally and in writing.
• Basic proficiency in Microsoft Office tools.
• Willingness to work on shifts, including weekends.
• Excellent interpersonal, written, and verbal communication skills in English.
• Strong analytical skills and confidence working with numerical data.
• High attention to detail with a commitment to delivering quality work.
• Goal-oriented, adaptable, and able to perform well in fast-paced environments.
• A medical background (e.g. Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave: Take the time you need when you need it—no limits, no questions.
• Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
•  Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement. 
• This is more than a job—it’s a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.

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