Job Vacancies at Synapse Services (3 Positions)

Applications are invited from interested and qualified candidates to apply for the Job Vacancies at Synapse Services.

Synapse Services is a privately owned and managed Center for Psychological Medicine with its head office located in the heart of Nigeria. The organization provides first-class psychological and psychiatric care, along with treatment for addictions, offering a range of therapeutic programs tailored to meet the unique needs of each client.

Synapse Services can offer personal and professional growth through training resources like Synapse University, competitive benefits including medical, dental, and vision, and a focus on an inclusive and positive work culture with valued employee feedback.

Candidates interested in the Job Vacancies at Synapse Services should review the job details, requirements, and application process outlined below.

Consultant Psychiatrist / Clinical Director

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Abuja | Nigeria. See other Jobs in Abuja
• Category: Healthcare Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• To support this exciting development, we are looking to fill the position of a Consultant Psychiatrist.
• If you are passionate about making a difference, we would love to hear from you!

Responsibilities
The roles and responsibilities of this include but not limited to:

• Assessment, Diagnosis and treatment: Responsible for patient assessment prior to admission, in patient care, discharge planning and aftercare.
• Construct an accurate summary of patient’s needs, strengths, and a comprehensive individualized risk assessment that contributes to care planning.
• Collaborate with Medical Director in taking overall clinical responsibility for monitoring client treatment
• To communicate effectively through regular contact with patients, relatives and any other concerned bodies.
• Running family sessions in line with the patients’ treatment plan and when the need arises.
• To contribute to other departments in the organization – Business development, Administration and Management.
• Provide Clinical leadership in interaction, planning and collaboration with multidisciplinary team comprising of Psychiatric Nurses, Support Workers, and Clinical Psychologists in delivering a comprehensive high quality service.
• Manage partnerships and run a scheduled clinic in our partner hospitals, Clinical support, coordination and consultancy for sister services.
• Organize and supervise weekly clinical meetings
• Play an active role in our sister charity organization, Reconnect Health Development Initiative
• Professional Supervision of clinicians working in the extended service model
• Take a lead role in developing mental health services
• Responsible for Consultant Overview for your patients admitted to Synapse Services.
• Will participate in Multidisciplinary team meetings involving other clinicians who are involved in managing your patients.
• Willing to see patients on behalf of Synapse Services services. This is remunerated
• Able to work with our Business Development Manager to develop new opportunities in the Abuja Region that will be mutually beneficial to all.
• Willing to sign up to Azalia Treatment Protocols and Policies
• Willing to attend our in-house training and development programs.
• Other responsibilities as assigned by supervisor

Qualifications and Requirements:

• An MBBS degree is required
• Postgraduate Fellowship in Psychiatry
• Current registration with the Medical and Dental Council of Nigeria (MDCN)
• Post Fellowship clinical experience is required
• NYSC discharge certificate or exemption letter.

Salary
N1,000,000 – N1,300,000 / Month.

Admin Customer Service Officer

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Rivers | Nigeria. See other Jobs in Port Harcourt
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• Responsible for supervising daily operations of the company, plan the most efficient administrative procedures and also act as a liaison between clients and the organization by assisting with complaints, billing and other queries.
• Manage clients and their requests by responding to questions and complaints through means such as telephone calls, emails etc in a timely manner.
• Ensure customer retention and increase our customer base.
• Keep proper records and updated customer and clients’ database.
• Maintain logs and records of calls, hard copies of patients’ files, billing activities and other information.
• Opening of patients’ files for newly registered patients, allotting hospital and medical record number and retrieving of patients files when clients come for follow up.
• Check that all discharged patients are properly followed up by primary Clinicians.
• Take enquiries from patients or their relatives with regards to our services, prices and operations either via telephone or in person.
• Focus on providing exceptional services resulting in customer satisfaction
• Attempt to resolve and de-escalate any issues in a calm manner
• Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls
• Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation
• Responsible for maintaining and updating patient medical records.

Admin. Function:

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Receive, dispatch and disseminate official correspondence.
• Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards)
• Ensure effective planning and execution of operations by reducing waste levels
• Ensure the facility and the office premises is always neat and tidy.
• Ensure the kitchen unit, driving unit, cleaning unit and security unit deliver professional services.
• Work with the Business team to develop excellent proposals
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Identify Staffing needs and relate it to HR
• Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality.
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Ensure proper filling and documentation
• Keep abreast with all organizational changes and business developments

Admin. Function:

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Receive, dispatch and disseminate official correspondence.
• Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards)
• Ensure effective planning and execution of operations by reducing waste levels
• Ensure the facility and the office premises is always neat and tidy.
• Ensure the kitchen unit, driving unit, cleaning unit and security unit deliver professional services.
• Work with the Business team to develop excellent proposals
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Identify Staffing needs and relate it to HR
• Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality.
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Ensure proper filling and documentation
• Keep abreast with all organizational changes and business developments

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Qualifications and Requirements:

• Proven work experience of at least 2-5 years as an Administrative Officer, Administrator
• Solid knowledge of office procedures
• Experience with office management software like MS Office (MS Excel and MS Word, specifically)
• Strong organization skills with a problem-solving attitude
• Excellent written and verbal communication skills
• Attention to detail
• Bsc. or BA and additional qualifications in Office Administration are a plus
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Ability to commute/relocate:

• Port Harcourt: Reliably commute or planning to relocate before starting work (Required).

Salary
N150,000.00 – N180,000.00 per month

Business Development Manager

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Business Development Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• Identify new business opportunities – including new markets, growth areas, trends, customers, products, and services
• Building effective working relationships with community partners such as Psychiatrists, Treatment Centers, and other relevant stakeholders
• Establish partnerships with Government, Organized Private Sector, Manufacturing Companies, etc.
• Develop a yearly business development plan & strategies for the organization
• Conduct research to identify new markets and customer needs
• Study Customer needs to properly direct sales efforts
• Have a good understanding of the business’s products and services and be able to advise clients about them
• Communicate new product & service developments to prospective clients
• Oversee the development of marketing literature
• Manage and retain relationships with existing clients
• Increase client base
• Plan and oversee new marketing initiative
• Write business proposals and reports
• Draft and review contracts
• Create Weekly & Monthly Reports
• Analyze Team performance against Set targets and goals
• Update relevant logs and meet up with record keeping requirements
• Design and develop strategies and plans
• Responsible for proposal writing, regularly prepare, review and submit commercial bids and proposals
• Prepare and make presentations to prospective clients and network to increase Primly’ visibility.
• Participate in conducting market research and analyze activities to ensure that the organization is competitive in the marketplace, on a local and national rating.
• Suggest measures for improving customer satisfaction and loyalty
• Actively involved in identifying, recommending and generating new business opportunities, managing relationships with tactical partners in line with corporate goals.

Qualifications and Requirements:

• Undergraduate degree (Marketing or related field) with proven work experience in Business Development Capacity
• Minimum of Two (2) years’ experience in business development
• Knowledge of the behavioral Health Sector & Health care experience is desirable
• A Masters degree is desirable but not essential.

Required Skills / Competencies:

• Excellent relationship management and business development skills
• Market Knowledge
• Sales focused and target driven
• Outstanding Interpersonal and Communication skills
• Excellent Content development and presentation skill
• Critical thinker and problem solver
• Excellent organizational and Time management skills
• Strong work ethics with the target of delivering results.
• Health Business: 1 year experience required.

Salary
N300,000 – N350,000 per month.

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