Customer Service Rep Job at GUO Transport Company

Applications are currently welcomed from interested and qualified candidates to apply for the role of Customer Service job at GUO Transport Company.

GUO Transport Company Ltd. stands out as a leading provider of transportation services in Nigeria and West Africa. With its extensive network of routes, modern fleet, and commitment to customer satisfaction, GUO Transport offers a reliable and convenient travel solution for passengers.

GUO Transport Company Limited can offer benefits such as competitive salaries, staff transportation, free travel tickets for employees, and access to health insurance (HMO). Additionally, employees can benefit from being part of a reputable and established transport company that provides a modern and environmentally friendly fleet.

Individuals interested in the Customer Service Rep Job at GUO Transport Company should review the job details, requirements, and application process provided below.

Customer Service Representative

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Anambra | Nigeria. See other Jobs in Anambra
• Category: Customer Care Jobs
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Description:

• Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries.
• Coordinate the routing and tripping of parcels to ensure prompt dispatch and timely delivery across all GUO Logistics locations.
• Supervise and verify proper packaging, registration, and inspection of parcels before dispatch to ensure compliance with company policies and safety standards.
• Track and monitor parcels in transit and proactively update customers on delivery status or any service delays.
• Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery.
• Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction.
• Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points.
• Record and maintain customer data and transaction history accurately in the CRM system.
• Support revenue collection and ensure all transactions are properly recorded and accounted for.
• Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.

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Qualifications and Requirements:

• Education: Minimum of HND/Bachelor’s degree in Logistics, Business Administration, Supply Chain Management, or related field.Experience: At least 1–3 years of proven experience in logistics, courier services, or transport operations, preferably within a structured logistics company.Skills:
  • Excellent communication and interpersonal abilities.Strong understanding of parcel handling and logistics operations.Proficiency in Microsoft Office and logistics tracking tools.Keen attention to detail and accuracy in documentation.Ability to multitask and perform effectively under pressure.Strong problem-solving and customer service orientation.

Customer-focused mindset; Teamwork and collaboration; Time management and organization; professionalism and accountability; problem-solving and adaptability

OFFICE ADDRESS: NKPOR STATION
95 Limca Road
(Opposite Five Star Restaurant)
Nkpor (Onitsha-Metro), Anambra State.

Work schedule for this job role is as stated below: Monday to Sunday (with one day off every week), 7:30 am- 1:30 pm morning Shift. 1:00 pm – 8:00 pm Afternoon Shift.

SALARY: 100-120,000

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How to Apply for the Customer Service Job at GUO Transport Company

Qualified and interested candidates should apply by clicking the LINK below.

Deadline: Not Specified

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