Virtual Banker at Stanbic IBTC Bank

Applications are invited from interested and qualified candidates to apply for the Virtual Banker at Stanbic IBTC Bank 2025.

Stanbic IBTC Bank is a full-service financial services group with a clear focus on three main business pillars—Corporate and Investment Banking, Personal and Business Banking, and Wealth Management.

Stanbic IBTC Bank provides a range of career opportunities, including graduate trainee programs, internships, and positions for experienced professionals. Employees at Stanbic IBTC receive competitive salaries and performance-based bonuses and have opportunities for career advancement.

Individuals interested in the Virtual Banker at Stanbic IBTC Bank should review the job details, requirements, and application process provided below.

Virtual Banker, Africa China Banking (ACB)

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Banking Jobs
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Description:

• To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
• This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

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Qualifications and Requirements:

• B.Sc in Social Science or related field.
• Masters and Professional certifications can be an added advantage.

Experience:

• Mandarin speaking.
• 1 – 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
• Experience in telecommunications Support.
• Understanding of Stanbic IBTC’s products and services.
• Conceptual and practical knowledge of credit procedures, policies, and standards
• Computer literacy, particularly with Microsoft Word, Excel and Power Point

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities

Technical Competencies:

• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)
• Active Listening
• Query Resolution

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How to Apply for Virtual Banker at Stanbic IBTC Bank

Qualified and interested candidates should apply by clicking the LINK below.

Deadline: Not Specified

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