Job Recruitment at Airtel Nigeria (Nationwide)

Applications are invited from interested and qualified candidates to apply for the job recruitment at Airtel Nigeria.

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve center of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million.

Working at Airtel Nigeria offers several benefits, including opportunities for career growth, competitive pay, comprehensive benefits, and a positive work environment. The company emphasizes employee development through training and encourages collaboration across departments.

Individuals interested in the job recruitment at Airtel Nigeria should review the job details, requirements, and application process provided below.

Area Sales Manager – All Locations

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: All States| Nigeria. See other Jobs in Nigeria
• Category: Telecom Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

The purpose of the role is to maximize revenue and subscriber acquisition (gross and net additions) opportunities in assigned territory through channel effectiveness (wholesale & retail), adequate recharge availability and implementation of planned sales & distribution and marketing strategies.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

To achieve recharge sales target within state/area

• Ensure adequate availability of all recharge denominations in sub CP and retail points.
• Ensure channel partners are making stock available and distributing to their network of sub-CPs and retailers to achieve ERC, RCV and E-pin target in agreed ratios.
• Constantly identify opportunities for driving activation and recharge sales within territory.

Achieve Share of Gross & Net Additions (SOGA & SONA)

• Ensure full-fledged achievement of Gross Adds targets by driving market initiatives in assigned area.
• Effective management of direct activation teams and monitoring of CP bus activation activities.
• KYC Optimization at Trade level by ensuring adequate and functional deployment of KYC kits
• Drive KYC inactivity to nil
• Deploy other initiatives to increase GAD including new site launch
• Ensure activation of Quality GADs in assigned area.
• Develop and implement activities that will increase SONA in assigned area.

Decrement

• Implement of customer driven activities (product launches, town storms etc) in assigned area
• Drive voice and data business performance by implementation of revenue generating activities and initiatives in assigned territory.

Channel branding and visibility

• Ensure appropriate and effective outlet branding is carried out in line with the “look of success” within the territory.
• Identify visibility opportunities for Airtel brand within the territory.
• Ensure ITP increases and gives impetus to iCMS and iRMS
• Effective management of POS stock in warehouse to avoid damage, wastage and obsolete materials.
• Train Market Developers on POS deployment in line with “look of success”.

Distribution Infrastructure

• Recruit appropriate number of Retailers- RSOs, SSOs, ERCOs in line with scientific distribution requirements.
• Migrate all other retailers to become one stop shop SSOs and SSOs
• Maintain ratio of RSO(5):SSO(1) in line with scientific distribution.
• Maintain KYC infra ratio of 1kit:3 SSOs.
• Identify and recruit suitable sub channel partners in territory for effective product re-distribution.

BTS Management

• Ensure constant CLS elimination.
• Develop subscriber acquisition and other marketing initiatives to drive revenue in CLS site locations.
• New Site Launch Plan and Distribution Preparedness.
• Effectively drive and manage target driven initiatives and projects

Industry Awareness/Competition Intelligence

• Effectively report competitive activities within assigned territory and implement adequate counter initiatives.
• Track on-going initiatives in Market
• Address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business

Qualifications and Requirements:

• Bachelor’s in Social sciences, Marketing, Business Management, Engineering or Computer Science
• Project management qualification will be an advantage

Relevant Experience & &Functional / Technical Skills 

• Minimum of 4 years’ experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry. 
• Excellent understanding of Route-to-Market (RTMS) and Go-to-Market strategies 
• Extensive sales and business development experience with proven expertise in revenue generation and growth 
• Excellent product knowledge 

Other requirements 

• Excellent Relationship Management skills
• Excellent Numerical Acumen and Analytical thinking skills
• Excellent presentation and communication skills
• Team Leader & Player: Independent, confident and objective
• Attention to detail 
• Excellent at driving Execution Excellence
• A strong Customer – centric orientation 

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Senior Business Manager – All Locations

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: All States| Nigeria. See other Jobs in Nigeria
• Category: Telecom Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

The job purpose is to plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Increase revenue earning customer net additions – Prepaid

• Identify and formulate zonal sales strategies to help drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions, compliance on activations, 
• Oversee activating connections as per the stipulated turnaround times

Increase Revenue earning customer net additions – Postpaid

• Identify and formulate zonal sales strategies to help drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions, compliance on activations, 
• Oversee activating connections as per the stipulated turnaround times

Achieve Net Revenue of the zone

• Identify and formulate Customer Service development strategies to help drive collections and bad debts performance of the zone 
• Propose and drive VAS Up selling activities 
• Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Deliver on Channel Satisfaction Score

• Implement the audit and review of channel partners & distributors to ensure Healthy ROI
• Monitor the timely disbursement of claims to the market and regular trade servicing.
• Conceptualize, design and implement channel delight activities

Expand Distribution Width and Depth

• Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network Coverage & Quality

• Network Optimization
• New sites ROI and deployment
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within Zone

Showroom Experience Delivery

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Ensure provision of standard Infrastructure at Zonal showrooms, 
• Ensure showroom employees are up-skilled in industry training and certifications for the role

Achieve Employee Engagement  Scores in line with the Engagement  Target  for the Business Area 

• Continuously motivate the front-line employees through leadership by examples 
• Implement all action plans that will address hygiene issues etc. from engagement survey

Qualifications and Requirements:

Educational Qualifications  

• Bachelor’s degree in Management or related Social Sciences
• Masters in Business Administration is an advantage 

Relevant Experience & Functional / Technical Skills

• Minimum of 12 years’ experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level
• Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies 
• Extensive sales and business development experience with proven expertise in revenue generation and growth 
• Excellent product knowledge

Other requirements 

• Excellent Relationship Management skills 
• Excellent Numerical Acumen and Analytical thinking skills 
• Excellent presentation and communication skills 
• Excellent and proven leadership skills 
• Team Player: Independent, confident and objective
• Attention to details
• Excellent at driving Execution Excellence
• A strong Customer – centric orientation 

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