Customer Service Job at Cowrywise

Applications are invited from interested and qualified candidates to apply for the Customer Service Job at Cowrywise.

Cowrywise is a prominent Nigerian fintech company and wealth management platform which democratize access to savings and investment products. They are licensed by the Securities and Exchange Commission (SEC) of Nigeria, the platform enables users to automate their savings and invest in assets, including Nigerian mutual funds, U.S. Dollar-denominated assets, and stocks from many companies listed on the Nigerian Exchange.

Cowrywise offers a high-growth environment characterized by a “best place to work” culture that emphasizes professional development and work-life balance. Staff members benefit from a highly competitive compensation package—often ranked within the top 10% of the industry—which includes a 13th-month salary, performance bonuses, and a flexible hybrid work system. 

Individuals interested in the Customer Service Job at Cowrywise should review the job details, requirements, and application process provided below.

Customer Experience Specialist

Specifications:

• Full Time – Hybrid Jobs
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
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Description:

Our Customer Experience Specialists are committed to understanding the products, engaging and connecting with our customers and ensuring our customers are satisfied every time. We are presently seeking passionate people who understand the importance of exceptional customer experience and are committed to creating such for our customers.

Primary Responsibilities

• Own customer interactions across channels, ensuring issues are resolved clearly, accurately, and with empathy.
• Explain savings and investment concepts in simple, practical terms that customers can easily understand and act on.
• Use day-to-day customer conversations to spot recurring issues and share clear, practical recommendations that improve products and internal processes.
• Help deliver a customer experience that keeps customers engaged and willing to recommend Cowrywise.

Location

Lagos (hybrid)

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Qualifications and Requirements:

An Ideal Candidate Will Bring:

• 1-2 years relevant experience.
• Keen interest in fintech and wealth management.
• Passion for customer service.
• Excellent communication skills.
• Resilience to manage push-backs.
• Excellent collaboration skills.
• Strong analytical skills.
• Patience to listen and empathy to connect with customers’ needs.

It would be an added advantage if you:

• Are passionate about people, data and products
• Enjoy working in a fast-paced and challenging environment
• Have experience working in a client-facing role

Salary: ₦500k – ₦650k/month

Other Benefits

• Here’s a sneak peek at some (not all) of the benefits we offer for this role:
• Breakfast and lunch (on us): We believe good food is required to do great work, so we provide daily meals at no cost to you.
• 13th month salary + Leave allowance:
• Employee assistance program: Our EAP provides confidential support for life, work, and everything in between.
• Work anniversary allowance: We reward and celebrate loyalty as you grow with us.
• Learning and development support: From courses to certifications, we’ll support you as you sharpen your expertise.
• Housing support: We’ll support you if you ever need to move to do great work.
• Data/Airtime allowance: So you can stay connected without worrying about the bills.

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How to Apply for the Customer Service Job at Cowrywise

Qualified and interested candidates should apply by clicking the LINK below.

Deadline: Not Specified

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