Customer Service Job at Resource Intermediaries Ltd (5 Positions)

Applications are invited from interested and qualified candidates to apply for the Customer Service job at Resource Intermediaries Limited.

Resource Intermediaries Limited (RIL) is a Nigerian company specializing in outsourcing services. RIL focuses on optimizing human capital and workplace practices for its clients.

This suggests RIL offers advisory services to improve organizational efficiency, likely helping companies manage their workforce and related processes. The company’s services seem to concentrate on key areas within outsourcing to help businesses achieve their goals.

Applications are invited from interested and qualified candidates to apply for the Customer Service job at Resource Intermediaries Limited.

Customer Service Executive (Major Nigerian Dialect Speakers)

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Oyo | Nigeria. See other Jobs in Ibadan
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

LOCATION: Akinyele, Ibadan

WORK SCHEDULE: Monday- Fridays

AGE: 30-36 years

DESCRIPTION

The customer experience officer is the first point of contact. S/he is responsible for attending to customers’ enquiries and creating awareness of available products to customers through a variety of means, such as online chats, email, or phone calls. S/he is responsible for attending to feedback, complaints and redirects them to the appropriate team or department or may take other steps with the goal of achieving customer satisfaction.

RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Draft correspondence such as emails and letters.
• Answer phone calls, emails and take messages.
• Processing orders, forms, applications, and requests.
• Responsible for logistics and ensuring that dispatched orders get delivered.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Developing feedback surveys
• Thinking of ways to show appreciation to loyal clients
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualifications and Requirements:

• Must be mature and smart
• Possess a minimum of B.sc qualification
• 6+years’ experience in a similar role 
• Must be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, and PowerPoint). 
• Must have great ability to multi-task. 
• Must be very fluent in English with excellent communication skills. 
• Be between ages 30-36
• Attention to details and strong conflict management skill
• Must have good critical thinking, problem-solving, time management and record management skills
• Must be living around Ojoo/Moniya Axis
• Should be able to speak at least two Nigerian major languages (Yoruba, Igbo, Hausa)

Salary Range: ₦150,000 – ₦200,000/month

Operations Manager

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Oyo | Nigeria. See other Jobs in Ibadan
• Category: HR Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Location: Akinyele, Ibadan

Age: 35-48 years

JOB SUMMARY:

Our client is seeking an experienced Admin/logistics manager to oversee her overall administrative duties and coordinate the logistics systems and procedures of the company to enhance business growth. The ideal candidate will have at least 5 years of experience in administrative duties, proficiency in MS Word, Excel, and be tech savvy.

KEY RESPONSIBILITIES:

• Office management: Supervising administrative staff, managing office operations, schedules/deadlines, and maintain office facilities.
• Policy development: Creating and implementing policies and procedures.
• Supply chain management: Overseeing procurement, inventory, and distribution.
• Transportation management: Coordinating logistics, shipping, and delivery.
• Budgeting and cost and control: Managing budgets, tracking expenses/inventory.
• Team leadership: Supervising and mentoring staff members.
• Problem-solving: Resolving operational issues and improving organizational processes.

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Qualifications and Requirements:

• Must be between ages 35-48 years old
• Male and married
• Must be rugged and able to work without supervision
• Relevant professional certifications will be an added advantage
• Should reside along Ojoo/Moniya axis or be willing to relocate
• Strong management and supervisory skills
• Good problem-solving skills
• Excellent communication and interpersonal skills

Salary Range: ₦300,000 – ₦400,000/month

Technical Sales Manager

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Engineering Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Our client is a specialized engineering and technology company focused on the sales, support, and distribution of high-end test, measurement, and diagnostic equipment for the electrical power and industrial sectors.

ROLE: TECHNICAL SALES MANAGER

LOCATION: LASU-Iseri Road, Lagos and Ring Road, Ibadan

WORK SCHEDULE: 5 days a week

RESPONSIBILITIES:

• Developing and executing sales plans to expand company’s footprint within the Nigerian power, manufacturing sectors, and large-scale industrial plants.
• Leading technical presentations and product demonstrations to show how specialized diagnostic tools solve specific operational challenges for clients.
• Acting as the primary liaison between the company and international manufacturers to ensure the sales team is aligned with the latest product launches, warranty policies, and technical updates.
• Identification of decision makers such as engineers, procurement, operations manager etc and pitching business products via emails, proposals and RFQ responses.
• Managing the full commercial lifecycle—from identifying high-value tenders to negotiating contracts and ensuring after-sales technical support—to meet and exceed quarterly revenue targets.

Qualifications and Requirements:

• Understanding of electrical, test & measurement, calibration, and energy systems.
• Proven experience in B2B sales within the electrical power, engineering, or industrial sectors, with the ability to explain complex technical specifications of diagnostic and measurement tools to engineers and procurement officers.
• A strong track record of building and maintaining long-term partnerships with high-value clients, including utility companies, manufacturing plants, and government regulatory bodies across Nigeria.
• Experience working with a technical sales team, setting clear KPIs, and providing the necessary training to ensure the team can effectively demonstrate and sell specialized equipment.
• Ability to conduct deep market analysis to identify emerging trends in the Nigerian power/manufacturing sectors and competitor activities to adjust sales strategies accordingly.

Salary Range: ₦200,000 – ₦300,000/month

Electrical Maintenance Engineer

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Engineering Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Our client is a specialized engineering and technology company focused on the sales, support, and distribution of high-end test, measurement, and diagnostic equipment for the electrical power and industrial sectors.

LOCATION: LASU-Iseri Road, Lagos

WORK SCHEDULE: 5 days a week

QUALIFICATION: BSc/HND 

EXPERIENCE: 2-4 years

RESPONSIBILITIES:

• Asset Management: Implement and manage a comprehensive preventive maintenance schedule for all electrical infrastructure and diagnostic tools.
• Equipment Calibration & Support: Support the technical team in calibrating and testing high-end tools from brands like Omicron, Fluke, and Megger.
• Troubleshooting: Diagnose and repair electrical faults in switchgears, transformers, and inverter systems to minimize downtime.
• Technical Compliance: Ensure all electrical installations and repairs meet Nigerian Electricity Management Services Agency (NEMSA) and international safety standards.
• Energy Management: Monitor the performance of solar inverter systems and backup power units, optimizing for energy efficiency.
• Site Inspections: Conduct periodic site visits to client locations to assist with equipment installation, commissioning, and technical training.
• Reporting: Document all maintenance activities, repairs, and equipment performance metrics for the management team.

Qualifications and Requirements:

• B.Eng or HND in Electrical/Electronic Engineering.
• 3–5 years of hands-on experience in electrical maintenance, specifically with power systems or diagnostic equipment.
• Deep understanding of electrical testing instruments (multimeters, insulation testers, power quality analyzers).
• Familiarity with the Nigerian Grid Code and safety protocols (PPE, Lock-out Tag-out).
• Proficiency in CAD software (for reading electrical blueprints) and Microsoft Office for reporting.
• Strong problem-solving skills with the ability to interpret complex electrical schematics.
• High attention to detail, essential for working with sensitive measurement technology.
• Ability to explain technical concepts to clients and non-technical staff.

Salary Range: ₦200,000 – ₦300,000/month

HR Manager

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Oyo | Nigeria. See other Jobs in Ibadan
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

LOCATION: Podo, Ibadan

WORK SCHEDULE: Mon-Fri

SALARY: N200,000 – N250,000

Job Summary

The HR Manager will lead the people strategy for our client’s business, ensuring that the company attracts, develops, and retains the specialized talent needed to maintain its lead in the Nigerian livestock and feed additive market. He/she will oversee the entire employee lifecycle while ensuring full compliance with Nigerian Labor Laws and industry regulations.

Key Responsibilities

• Talent Acquisition: Manage the recruitment process for technical roles (e.g., Animal Nutritionists, Veterinarians) and commercial roles (Sales Managers, Warehouse Officers), ensuring a pipeline of qualified agro-allied professionals.
• Policy Development: Establish and update HR policies, including staff handbooks, code of conduct, and health and safety (HSE) protocols specific to warehouse and farm environments.
• Employee Relations: Act as a bridge between management and employees, resolving grievances and fostering a culture of high performance and \”Farmer-First\” service.
• Performance Management: Implement and oversee a structured appraisal system (KPIs) to drive productivity across the sales, production, and administrative teams.
• Compensation & Benefits: Oversee payroll administration, including statutory remittances such as Pension (PenCom), ITF, NSITF, and PAYE tax, while managing relationships with HMO providers.
• Training & Development: Identify technical training needs—especially regarding new feed formulations or agricultural trends—and coordinate professional development programs.
• Compliance: Ensure the company adheres to all federal and state employment laws and maintain up-to-date personnel records to ensure zero compliance gaps.

Qualifications and Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Sociology, Industrial Relations).
• Professional Certification: Membership in CIPM/SHRi is an added advantage.
• 3+ years of HR experience, with at least 1 years in a managerial capacity—ideally within the Agro-Allied, Manufacturing, or FMCG sectors.
• Technical Skills: Proficiency in HRIS (Human Resource Information Systems) and Microsoft Office Suite (Excel, Word, PowerPoint).
• Knowledge: Deep understanding of the Nigerian Labour Act and statutory remittance procedures.
• Exceptional negotiation, conflict resolution, and interpersonal communication skills.

Salary Range: ₦200,000 – ₦250,000/month

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