Call Center Job at Benin Electricity Distribution Company (4 Locations)

Applications are invited from interested and qualified candidates to apply for the Call Center Job at Benin Electricity.

Benin Electricity Distribution Plc (BEDC) is one of Nigeria’s eleven electricity distribution companies (DisCos), responsible for the retail distribution of electricity across Delta, Edo, Ekiti, and Ondo States. As a successor company of the state-owned Power Holding Company of Nigeria Plc (PHCN) following privatization, BEDC operates a vast network of over 350 offices and 27 business districts, serving millions of households and businesses.

BEDC offers the opportunity to be part of a dynamic team contributing to the vital service of power distribution in Nigeria, with opportunities for on-the-job training and skill development in a performance-oriented culture. The company emphasizes staff training, safety, and health and welfare, with benefits such as health insurance, and salaries are generally paid as at when due.

Individuals interested in the Call Center Job at Benin Electricity should review the job details, requirements, and application process provided below.

Call Centre Agent

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Edo | Nigeria. See other Jobs in Edo
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

ROLE OVERVIEW:

• The role of the Call Centre Agent is critical in improving customer satisfaction by providing timely support and ensuring quick resolution Of customer complaints.

JOB DESCRIPTION

• Manage inbound calls in a timely and professional manner
• Raise requisite complaint ticket appropriately and assign these complaints to the appropriate Departments
• Provide informed feedback to general enquiries and requests on products and services
• Professionally and courteously receive and log all interactions (verbal and written) on CRM ensuring that the complaints are as detailed as possible
• Responsible for receipts and documentation of all customer complaints.
• Promote Customer-centric image and build business relationships with Customers
• Proactively identifying trends and making recommendations to Head, Customer Care
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Customer Complaints Resolution
• Maintains compliance with all company policies and procedures
• Any other function that may be assigned

Qualifications and Requirements:

• Bachelor’s degree in Business Admin, Engineering or any other related courses.
• A minimum Of 1-3 years Of work experience in similar role.
• Good Knowledge and experience in the power sector will be added advantage.
• Proficiency in all Microsoft Office applications.
• Strong Emotional Intelligence
• Strong communication skills.
• Excellent problem-solving skills
• Excellent organizational and interpersonal skills
• Ability to work in a fast-paced environment

HSE Officer

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Delta, Edo, Ekiti, Ondo| Nigeria. See other Jobs in Nigeria
• Category: Engineering Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• The role of the HSE Officer is critical in ensuring safe operations, regulatory compliance, environmental protection, and incident prevention across all the organization.

JOB DESCRIPTION

• Conduct HSE Training programs
• Ensure compliance obligations with HSE Regulations
• Compile and maintain Incident/Accident Register
• Investigate and present Reports Of all incidents/accidents as required
• Identify hazardous wastes/Substances and disposing them according to environmental guidelines
• Enforce compliance with the Company’s PPE Policy
• Implement preventative measures to ensure unsafe processes do not reoccur
• Conduct Safety Meetings, Tool-box, and Pep-talks at regular intervals.
• Conduct emergency evacuation/response procedures.
• Conduct risk assessment
• Perform any other duty that may be assigned.

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Qualifications and Requirements:

• A BSc/BEng/BTech/HND in Engineering other related fields.
• Minimum Of 3 years’ work experience in the role or similar roles
• Membership of ISPON is compulsory. Other Professional certifications are added advantage.
• Excellent organizational and leadership skills.
• Excellent interpersonal and communication skills
• Proficiency in all Microsoft Office applications.
• Advanced troubleshooting and multi-tasking skills

Head, Financial Control, Reporting & Analysis

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Edo | Nigeria. See other Jobs in Edo
• Category: Finance Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• The job role of Head Financial Control, Reporting & Analysis is critical to ensure that the company’s accounts are well prepared, analyzed and presented for accuracy, completeness and integrity.

JOB DESCRIPTION

• Supervises day-to-day accounting operations and book-keeping including Spend Management, Receivables, etc.
• Supervises the preparation Of management accounts.
• Ensures appropriate systems and internal controls are implemented and maintained.
• Ensures accurate recording and appropriate treatment of accounting data, including processing Of payables, credit adjustments on receivables, assets, inventory, etc
• Provides periodic and ad-hoc financial analysis for stakeholders.
• Maintain relationships with external auditors, regulatory authorities and other government agencies
• Oversees the coordination Of all Business Hub and HQ Accounts in line with company policy.
• Prepares periodic and ad-hoc reports to relevant stakeholders.
• Carry out other sundry assignments as directed by the Chief Financial Officer.

Qualifications and Requirements:

• A Bachelor’s Degree in Finance, Accounts or any related field.
• An MBA or relevant postgraduate degree is an added advantage.
• Membership of at least one of the following professional bodies is required: Institute of Chartered Accountants of Nigeria (ICAN), Association of Chartered Certified Accountants (ACCA).
• At least IO years’ post-qualification experience in Finance and Accounts (particularly in financial control, reporting, management).
• Technical Competencies
• Strong understanding of the business of BEDC and related businesses in the electricity sector.
• Strong knowledge Of regulatory stipulations vis-å-vis financial statement.
• Strong financial analysis and reporting skills.
• Robust asset management skills.
• Revenue/Expenditure Management.
• Knowledge Of all relevant Financial Management processes.
• Strong financial and business acumen.
• Financial, Management and Cost Accounting.
• Accounting Policies & Standards.
• Business Performance Management
• Financial Management Process knowledge (Accounts Payable/ Receivable)
• Knowledge of relevant accounting software/ applications

Behavioral Competencies

• An analytical mind-set with excellent problem-solving skills.
• Excellent written and verbal communication skills.
• Able to work under pressure and meet deadlines.
• Excellent interpersonal skills.
• Able to manage sensitive and confidential information.
• Self-motivation and able to take responsibility.
• Able to manage and prioritise tasks and time efficiently.

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