Job Vacancies at Access Bank (2 Positions)

Applications are invited from interested and qualified candidates to apply for the job vacancies at Access Bank Plc.

Access Bank Plc is a full-service commercial bank operating through a network of about 366 branches and service outlets located in major centers across Nigeria, Sub-Saharan Africa, and the United Kingdom.

As part of its continued growth strategy, Access Bank is focused on mainstreaming sustainable business practices into its operations. The Bank strives to deliver sustainable economic growth that is profitable, environmentally responsible, and socially relevant.

Candidates interested in the job vacancies at Access Bank Plc should review the job details, requirements, and application process outlined below.

Team Lead, Process Automation

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos | Nigeria. See other Jobs in Lagos
• Category: Banking Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Job Grade: SB0 – DM
Reports to: Unit Head, Business Process Improvement & Automation
Group: Business Process Improvement & Automation

Job Overview

• Lead the end-to-end delivery of automation initiatives across the enterprise, ensuring the successful identification, design, development, and deployment of RPA and intelligent automation solutions.
• Drive the execution of the automation pipeline by prioritizing high-impact opportunities, ensuring alignment with business objectives, and delivering measurable improvements in efficiency, cost savings, turnaround time, and service quality.
• Oversee cross-functional collaboration between business units, RPA developers, IT teams, and senior stakeholders to ensure seamless delivery and adoption of automation solutions.
• Apply structured methodologies and best-practice delivery frameworks to ensure scalability, governance, and continuous improvement of automation initiatives.

Key Responsibilities
Automation Strategy & Pipeline Management:

• Define and manage the end-to-end automation delivery roadmap aligned with enterprise digitization objectives
• Establish and maintain a robust pipeline of automation opportunities across business units
• Prioritize initiatives based on impact (cost savings, FTE reduction, CX improvement, risk mitigation)

Delivery Oversight & Execution:

• Lead the full automation lifecycle: discovery → design → development → testing → deployment → hypercare
• Ensure timely and high-quality delivery of RPA solutions within agreed SLAs
• Manage dependencies across business, IT, and third-party vendors
• Ensure resource availability and allocation.
• Create and maintain comprehensive project documentation.

Process Discovery & Optimization:

• Oversee process assessments to identify automation opportunities and optimization areas
• Validate “To-Be” process designs to ensure efficiency, scalability, and compliance
• Ensure alignment of automation initiatives with Lean Six Sigma and continuous improvement principles      

Stakeholder Management & Governance:

• Engage senior stakeholders to secure buy-in, funding, and sponsorship for automation initiatives
• Establish governance frameworks for automation delivery, including approval, risk management, and compliance checkpoints
• Provide regular reporting and dashboards on automation performance and pipeline status.

Team Leadership & Capability Development:

• Lead, mentor, and manage Business Analysts, RPA Developers, and Process Analysts
• Build and scale automation delivery capabilities across the team
• Drive a high-performance culture focused on innovation, accountability, and continuous improvement

Quality Assurance & Risk Management:

• Ensure all automation solutions meet quality, security, and regulatory requirements
• Oversee UAT, sign-offs, and production readiness activities
• Identify and mitigate risks associated with automation deployments

Value Realization & Continuous Improvement:

• Track and report realized benefits (FTE savings, cost reduction, TAT improvement, accuracy gains)
• Continuously optimize deployed solutions and identify opportunities for further enhancement.

Qualifications and Requirements:

Mandatory:

• Bachelor’s degree in STEM, Computer Science, Business Administration, or related discipline
• 3 – 6 years’ working experience as a Project Manager, preferably in a financial institution
• ITIL, PMP, PRINCE 2, CBAP, Professional Scrum Product Owner, Professional Scrum Master Certifications.

Desirable:

• Experience supporting large-scale or highly regulated financial institution
• Master’s Degree in relevant field
• Other relevant professional certifications and qualifications.

Required Knowledge, Skills and Abilities:
Technical & Functional Skills:

• Solid organizational skills including attention to detail and multi-tasking skills.
• Customer relationship management skill
• Problem-solving/analytical skill
• Negotiation and conflict resolution skill
• Proven working experience as a project administrator in the information technology sector.
• Strong working knowledge of Microsoft Office
• Creative and innovative thinking skills
• Process Improvement skills
• Adequate knowledge of information and knowledge management
• Strong attention to deadlines and budgetary guidelines
• Interpersonal skills
• Oral and written communication.

---

Join Jobs Region WhatsApp Group To Receive Job Alerts!

• Jobs Region Group 1
• Jobs Region Group 2
• Jobs Region group 3

---

Team Lead, Process Re-engineering

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos | Nigeria. See other Jobs in Lagos
• Category: Banking Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Job Grade: SBO – DM
Reports to: Unit Head, Business Process Improvement & Automation
Group: Business Process Improvement & Automation

Job Overview

• Lead the enterprise-wide identification and prioritization of inefficiencies and manual tasks, directing the team to design optimized “To-Be” process states aligned with strategic goals.
• Oversee the analysis, documentation, and mapping of end-to-end business processes, ensuring consistency, quality, and adherence to organizational standards.
• Drive strategic execution of cost-reduction and performance-improvement opportunities, owning accountability for measurable financial results and ROI.
• Champion structured methodologies (Lean Six Sigma/DMAIC) and data-driven analytics, guiding the team to uncover insights and ground initiatives in robust evidence.
• Lead strategic collaboration with technology leadership to architect and integrate automation, AI/ML, and digital transformation solutions at scale.
• Orchestrate cross-functional engagement with business units and senior executives to align on roadmaps, secure buy-in, and drive seamless adoption of new processes.
• Establish and govern documentation standards and improvement frameworks, ensuring all process outputs meet quality and regulatory benchmarks.
• Direct the coordination and governance of updating processes and procedures across the Bank, ensuring alignment with change control protocols.
• Ensure enterprise-wide process documentation is standardized, approved, and systematically disseminated to all users and stakeholders for operational continuity.

Key Responsibilities
Identify and Analyze Current Processes:  

• Understand the problems / needs from business executives, product managers, operations managers and business users. 
• Deep dive into existing banking processes to pinpoint areas of inefficiency, waste, or risk. 

Process Mapping:  

• Develop clear and concise process maps and flowcharts to visually represent the current state of each process. 

Performance Measurement and Bottleneck Identification: 

• Utilize data analysis tools to identify bottlenecks, cycle times, and error rates within processes.  
• Conduct gap analysis and impact assessment for changes. 

Process Improvement Recommendations:  

• Utilize data-driven insights and benchmarks to propose sustainable solutions that meet business needs, while ensuring that risk is kept to a minimum, and internal audit requirements are met. 
• Understand technology solutions to business problems and communicate the solutions back to the business. 
• Lead brainstorming sessions and workshops within the Process Re-engineering team to generate new ideas and concepts. 

Develop and Maintain Required Documentation:  

• Ensure clear and up-to-date process documentation is maintained with adherence to regulatory requirements. 
• Develop strategies for process re-engineering aimed at enhancing efficiency, reducing cost and improving quality. 
• Analyze and document detailed business requirements including data, functional, and non-functional requirements utilizing various techniques including use cases, flowcharts, screen mock-ups, etc. 

Work with Business Stakeholders:  

• Collaborate with cross-functional teams to ensure seamless execution of initiatives. 
• Engage with senior executives to communicate actionable innovative offerings which align with the business strategy 

Communication and Training:  

• Effectively communicate process changes and improvements to all relevant stakeholders.  
• Train staff on how business process improvement affects different job functions/ work area. 
• Obtain required business sign-off against the business requirements. 

Others:

• Ensure traceability between business and functional requirements. 
• Validate system design against requirements (test cases) produced by the quality assurance team. 
• Establish clear metrics and KPIs to measure the success and impact of innovative initiatives.  
• Research new ways of doing things, with a view to constantly improving productivity and quality of work produced. 
• Carry out post-implementation review, gather relevant stakeholder/user feedback and share insights 
• Facilitate Knowledge Sharing Sessions within the Process Re-engineering team.

Qualifications and Requirements:

Mandatory:

• Bachelor’s degree in STEM, Computer Science, Business Administration, or related discipline
• 6+ years working experience as a Process or Business Analyst, preferably in a financial institution 
• Understanding/Application of Continuous Improvement and Business Analysis methodologies. 
• Experience in management of complex operations, ideally within the financial service sector 
• Experience in dealing with high-level stakeholders in implementation of robust business solutions 
• Lean Six Sigma (Green /Black Belt), ITIL, PMP, PRINCE 2, CBAP, Professional Scrum Product Owner, Professional Scrum Master Certifications.

Desirable:

• Proficiency in process modeling tools (e.g., Visio, ARIS, Bizagi). 
• Experience in the financial services industry is highly desirable. 
• Experience with data visualization and reporting tools (e.g., Excel, Power BI, Tableau). 
• Masters in a Business, Engineering, IT or a related discipline 
• Other relevant professional certifications and qualifications.

Required Knowledge, Skills and Abilities:
Technical & Functional Skills:

• Expert-level Lean Six Sigma (DMAIC) and advanced process mapping (BPMN) to architect and govern enterprise-wide process transformations.
• Strategic data analytics, BI tools, and performance metrics to drive data-backed decision-making and track ROI at scale.
• Deep understanding of automation, AI/ML, and digital transformation to lead technology integration and modernization roadmaps.
• Project and program management (Agile, Waterfall, PMP) to oversee multiple cross-functional initiatives from strategy to delivery.
• Comprehensive banking operations, products, and regulatory compliance (operational risk, AML/ATF) to ensure risk-adherent, governance-controlled process changes

Soft Skills:

• Executive-level stakeholder influence and communication to secure enterprise-wide buy-in and alignment.
• Strategic vision and systems thinking to align process improvements with long-term business objectives and transformation agendas.
• Change leadership and organizational change management to drive cultural adoption & overcome resistance at all levels.
• Decisive problem-solving and crisis navigation to resolve complex, cross-silo challenges with authority and clarity.
• Team leadership, coaching, and mentorship to develop talent, foster innovation, and build a high-performing re-engineering culture.
• Resilience, political acumen, and adaptability to navigate regulatory, organizational, and technological complexities effectively.

Jobs Region