Job Vacancies at Airtel Nigeria (3 Positions)

Applications are invited from interested and qualified candidates to apply for the job vacancies at Airtel Nigeria.

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve center of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million.

Working at Airtel Nigeria offers several benefits, including opportunities for career growth, competitive pay, comprehensive benefits, and a positive work environment. The company emphasizes employee development through training and encourages collaboration across departments.

Individuals interested in the job vacancies at Airtel Nigeria should review the job details, requirements, and application process provided below.

Lead, Partnerships – Smartcash PSB

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Telecommunication Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

The role is responsible for recruiting Smartcash PSB business partners, defining long, medium and short term organizational strategic goals, building key Smartcash PSB Business relationships, identifying business opportunities, development of a strong Smartcash PSB Business centered on customer needs and underpinned by strong commercial analysis as well as developing the pipeline of new enterprise solutions. 

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Establish the business development strategic direction while identifying and tapping into opportunities for Smartcash PSB enterprise products

• Grow Smartcash PSB’s revenues, transactions share, customer market share and margins in Customer to Business (C2B), Business to Customer to Customer (B2C).
• Manage the end-to-end business development process for all opportunities including initial customer communication, on-site presentations, Request for Information (RFI) response, multi-day customer workshops, Request for Proposal (RFP) submission, negotiation and deal signing.
• Review existing products and services regularly to improve enterprise customer experience and develop tactical plans to stimulate increased usage. 
• Prospect and acquire potential business as strategic Smartcash PSB partners.
• Plan and coordinate the implementation of business plans and penetration of new opportunities.

Drive superior commercial results and financial returns.

• Ensure delivery of all financial targets including revenue & margin. Represent Airtel’s position and vision in Nigeria Corporate and Emerging market communities.
• Lead and drive engagement with the multi-level, cross-functional stakeholders – Airtel Group, Airtel Nigeria, Airtel Business to strengthen commercial and financial analysis in roadmap decision and implementing enterprise products & enablers.
• Develop the respective business cases required to approve the delivery of new products and services for the Smartcash PSB department.
• Support the team’s market research and competitive positioning analysis together with Airtel Business sales, marketing and product development teams.
• Review and enhance the defined prices (tariffs) for new & existing products.
• Liaise with finance to negotiate pricing with vendors and revenue share with partners.
• Analyze market trends, technology trends in mobile financial services planning.

Oversee the development of a strong product strategy for the Smartcash PSB enterprise proposition.

• Lead the Smartcash PSB business proposition for the growth of Smartcash PSB in Nigeria, including the management of commercial, contractual and regulatory work streams.
• Proactively research and investigate functionality suitable for the local market, understand prospective Smartcash PSB customers’ needs and discuss with key stakeholders to obtain buy-in and develop a strategic enterprise product proposal using all relevant information.
• Define use cases, product design and product requirements for customization to meet specific Smartcash PSB customer needs and liaise with the technical team to ensure correct implementation.
• Provide market feedback to Airtel leadership regarding competitive offerings, prospect needs and generate product development ideas.
• Work with the Group and Nigeria teams and leadership to develop the relevant path to launch and scale (products & service, distribution, business processes, contracts, compliance).
• Work closely with marketing to identify appropriate go to market messaging for specific business sectors.
• Manage the Smartcash PSB enterprise services development roadmap working with all technical and commercial teams with the aim of launching approved services.
• Champion sales automation processes
• Work together with business analysts and solution architects in order to design, configure and deliver the Smartcash PSB systems, products and services to meet customers’ requirements and deadlines, including 3rd line support for after sales service levels.

Forge strategic partnerships

• Work closely with Supply Chain Management to Prospect, Identify and acquire potential vendors, platform & service providers as strategic Smartcash PSB partners.
• Work out joint go-t0-market plans and set out clear KPIs for the identified suppliers while monitoring and evaluating performance
• Manage an outsourced channel of business partners in order to expand penetration of our Smartcash PSB services including developing the sales and commission models used to incentivize and remunerate these partners.
• Develop a partners’ strategy and engagement model for Smartcash PSB
• Maintain current knowledge of technologies, products, services, methods and applications and implement new approaches and practices as required through partners 

Coordinate effective internal and external operational support of Smartcash PSB enterprise customers 

• Track and monitor performance of shared services sections to ensure set targets are met, e.g. sales, marketing, usage and retention initiatives, advertising, sales, marketing technical support, supply chain, legal and regulatory and customer service.
• Develop service level agreements (SLAs) with external partners, integrators, aggregators and ensure adherence to the set standards and superior enterprise customer experience.

Team and stakeholder engagement

• Champion the development and maintenance of effective relationships with businesses/enterprises across Nigeria and beyond.
• Manage a team of Smartcash PSB Business sales officers to drive the increase of usage of Smartcash PSB products and services within the Enterprise, Banking, Business and Government sectors as well as into the development partner organizations such as NGOs and global donor agencies.
• Manage an outsourced channel of business partners in order to expand penetration of our Smartcash PSB services including developing the sales and commission models used to incentivize and remunerate these partners.
• Provide required product reports as input to the Smartcash PSB weekly, monthly report, including roadmaps and performance against target dates.
• Undertake talent and performance management of the Smartcash PSB business development team.

Qualifications and Requirements:

Educational Qualifications  

• Bachelors in marketing, Finance, Business, Sales, Commerce or equivalent

Relevant Experience & Functional / Technical Skills

• Minimum of 10 years’ relevant experience in a management role within corporate Sales environment in Financial Services having been exposed to all disciplines. Mobile Money product experience preferred.
• Excellent negotiation skills – proven track records of successfully pitching for new business.
• Strong personal communication and presentation skills – to establish interest, credibility and trust.
• Experience in responding to formal RFIs and RFPs for large brand businesses
• Ability to manage and track lead generation and sales pipeline.
• Strong and long-term relationships and referrals with senior management at businesses.
• Good business acumen and entrepreneurial-oriented philosophy
• Understanding of the Nigerian market.
• Commercially astute – solid understanding of market, competitor & customer
• Strategically oriented – solid understanding of integrated set of products and services included within the Smartcash PSB portfolio; able to identify opportunities for Airtel and define and implement these opportunities into reality. 
• Putting customers first – listens to and understands the needs of customers. Reviews service levels, evaluates feasibility and profitability of service. Makes sure the team focus on delivering customer needs.
• Performing through our people – Manages virtual teams.  Builds on other people’s ideas. Influences, supports, challenge people. Motivates them and performance high.
• Delivering results Sets clear and challenging objectives; collaborative and involving in his/her approach; negotiates and influences stakeholder to obtain preferential positioning for his/her activities; able to see the big picture and at the same time assure the smallest details are accounted for; makes unpopular decisions if necessary
• Managing a changing environment – Inquisitive, curious and keen to learn, has a thirst for knowledge.  Consistently puts forward new ideas, solutions. Analytical, ability to think things through to logical conclusion and perceive things from different perspectives.  Perceives interrelationships between variables, deciphers cause and effect relationships and anticipates consequences of actions. Proactively dismantles barriers to change and continuously looks for way to improve working methodologies.
• Making a personal difference – Builds, develop and leverage from strong networks within the organization and the wider telecommunications industry. Sets high standards for self and the teams do. Takes responsibility for targets and holds self-accountable for actions and achievements.
• Communicating for impact – is clear and concise in written and spoken communication; keeps all relevant people informed of progress in work, presents complex information and concepts in a way which is simple to understand.

Regional Manager, Agency & Merchants (North-West) – Smartcash PSB

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Telecommunication Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

The job purpose is to drive merchant acquisition and business growth by identifying, engaging, and onboarding new merchants for payment processing services, while developing and executing market penetration strategies, building strong relationships with prospective merchants, negotiating contract terms, and delivering revenue and market share objectives within the merchant segment.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

To achieve revenue target within state/area

• Analyzing merchant performance metrics to measure the success of merchant acquisition strategies for optimization of the overall business growth and improvement
• Negotiating contract terms and pricing with potential merchants, ensuring they are competitive and align with the company’s objectives
• Constantly identify opportunities for increasing the business merchant base
• Developing and managing budgets for merchant acquisition initiatives
• Responsible for recharge sales management from strategy development to execution and ensure competitive edge and revenue target achievement
• Tracking all on-going partnership and promptly circulate progress

Achieve Share of Customer

• Ensure full-fledged achievement of New Merchant targets by driving the merchant objectives
• Collaborating with  internal teams such as sales, marketing, and product development to develop merchant-specific content and promotions
• Building and maintaining relationships with potential merchants, providing guidance and support throughout the sales process
• Ensuring compliance with legal and regulatory requirements related to merchant segments

Channel branding and visibility

• Ensuring appropriate and effective outlet branding is carried out in line with the “Picture of success (PICOS)” for merchants
• Identifying visibility opportunities for Smartcash brand within the merchant segments
• Effectively managing merchant POS materials stock in the warehouses across the country to avoid damage, wastage and obsolete materials
• Training Field Sales Team on POS deployment in line with “Picture of success”

Distribution Infrastructure

• Developing and executing a comprehensive merchant acquisition strategy that aligns with the company’s goals and target audience
• Identifying and targeting potential merchant segments through market research and data analysis
• Developing and executing merchant agreements, ensuring they are mutually beneficial and meet merchant and company’s objectives

Industry Awareness/Competition Intelligence

• Staying up-to-date with industry trends and best practices to continuously optimize merchant acquisition strategies and stay ahead of competitors.
• Conducting market research to understand industry trends and identify new merchant acquisition opportunities
• To effectively report competitive activities, observe in the market
• To immediately address or escalate any unusual activity that may be a threat to existing and potential merchants and performance of the business

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Qualifications and Requirements:

Educational Qualifications

• Bachelor’s degree in social sciences, marketing, business management, engineering or computer science
• Master’s in business administration or management will be an advantage
• Project management qualification will be an advantage

Relevant Experience & Functional / Technical Skills

• Minimum of 8 years of commercial/business management experience
• Team leadership experience
• 3 years of relevant experience in products management and fintech industry
• Computer literacy
• Sales knowledge
• Product/ Service development
• Product/ Service management
• Interpersonal skills
• Customer orientation
• Financial services, banking, PSB and Fintech experience will be a great advantage

Other requirements 

• Excellent communication and negotiation skills, as well as experience in analyzing data and developing strategies to drive revenue growth.
•  A deep understanding of the industry and the company’s products or services is also important

Passive System Engineer

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Engineering Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

The job entails supporting in the planning, control, management, monitoring, and optimization of Airtel Nigeria’s nationwide power and passive infrastructure operations, including site fueling, passive projects, infrastructure replacements, power upgrades, and energy cost management. The role is responsible for ensuring a robust and sustainable power infrastructure that delivers optimal power quality, maintains network power availability of 99.99% and above, and drives energy OPEX reduction and operational efficiency to achieve Annual Operating Plan (AOP) targets, while ensuring strong partnerships with vendors and infrastructure providers across 4 regions and 12 zones.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Responsible for day-to-day management of all Airtel sites (DC & Owned BTS), passive, power operations & maintenance (O &M) power upgrade, site fueling and diesel delivery to deliver optimal availability.

• Provide end-to-end operational support for the entire power network and infrastructure, ensuring reliable power supply to Core, IN, VAS, Base Station Systems, and Transmission domains. 
• Plan and implement effective maintenance schedules for all passive equipment across BTS, BSC, Transmission, MSC, and Data Center sites. 
• Perform preventive maintenance audits, tracking, and compliance monitoring. 
• Plan and coordinate the replacement, upgrade, and installation of power equipment, including DGs, AC and HVAC units, rectifiers, batteries, transformers, stabilizers, power panels, inverters, UPS systems, fire protection systems, and warranty claims across major switch sites, Data Centers, BSC, BB, and BTS locations. 
• Support operational interfaces with internal and external stakeholders, particularly Enterprise, Commercial, Customer Service Delivery, and IT teams. 
• Manage passive spares requests and replacement activities to ensure the availability of both critical and non-critical spare parts. 
• Manage the resolution of passive alarms and crises arising from emergencies or unexpected failures of critical network power equipment.
• Provide recommendations for incident management and follow up on the resolution of power and passive infrastructure issues. 
• Provide design support and recommend changes to specifications and standards for regional teams and vendors to improve preventive and corrective maintenance programmes and enhance power equipment efficiency. 
• Plan and manage the monthly diesel fuel requirements for all network sites. 
• Monitor and manage key variables that drive energy costs and recurring site operating expenditure, including Diesel CPH, DG Run Hours, EB Hours Availability, Battery Backup, EB/Non-EB status, DG Capacity, PHCN Disconnections, Late Payment Penalties, PHCN Tariffs, and Diesel Rates, while driving vendor performance to achieve cost reduction targets. 
• Develop Bills of Quantity (BOQ) for power equipment and support the preparation, review, and evaluation of RFQ and RFP documents. 
• Review and validate power-related invoices, progress payments, billings, and job close-out documentation. 
• Manage the acceptance and sign-off of ATP documents, JCCs, and warranty certificates. 
• Plan, coordinate, and ensure regular vendor governance for operations and maintenance activities.

Prepare and manage the annual operating plans OPEX (AOPs) for all the passive network systems in Airtel Nigeria

• Prepare and manage the annual Power CAPEX and OPEX budgets, including coordinating management approvals for power and passive infrastructure expenditures. 
• Monitor, control, and track CAPEX and OPEX spend against approved budgets, ensuring accurate reporting to senior management. 
• Track and report performance against Annual Operating Plan (AOP) targets, including energy OPEX savings achieved through cost optimization initiatives. 
• Monitor and optimize key energy cost drivers, including diesel consumption, DG run hours, utility power availability, battery backup performance, DG capacity utilization, tenancy ratios, site configurations, utility tariffs, diesel rates, and other recurring operating expense variables, while ensuring vendors deliver agreed cost reduction targets. 
• Manage and optimize MSC diesel and electricity costs to reduce recurring operating expenditure and improve energy efficiency. 
• Conduct continuous monitoring, analysis, and control of energy costs through innovation, best practice implementation, and operational efficiency initiatives. 
• Lead the compilation, execution, and delivery of the Airtel Nigeria Network Energy and Passive Infrastructure Annual Operating Plan (AOP), ensuring achievement or overachievement of energy OPEX targets and overall network cost optimization objectives.

Drive process documentation, implementation, and compliance with operational procedures, policies, and standards to ensure seamless service provider (SP) operations.

• Define the scope of work and Service Level Agreements (SLAs) for passive infrastructure contracts, and monitor performance against agreed objectives to ensure effective and efficient compliance across all service touchpoints.
• Develop and manage process documentation, procedures, and guidelines for network power equipment repairs, replacements, and maintenance activities.
• Ensure compliance with applicable policies and procedures and monitor the availability of relevant documentation across all touchpoints to drive consistency and synergy among service providers.
• Implement and manage SLA measurement methodologies to ensure service providers are accurately monitored, rewarded, or penalized based on performance.
• Develop, standardize, and manage network power equipment specifications in line with operational and business requirements.
• Develop, maintain, and ensure the accuracy of the passive equipment database, including conducting periodic audits of all installed power equipment across the network.
• Manage and coordinate operational reporting, including DG swap reports, diesel delivery reports, PHCN reports, hybrid system reports, and other passive infrastructure reports.
• Develop, implement, and manage approved process documents relating to passive infrastructure operations and maintenance.
• Manage change request procedures and approvals relating to passive infrastructure, ensuring proper governance and compliance with established processes.

Regulatory Compliance

• Ensure all power equipment specifications, including generator noise levels, smoke emissions, and other operational parameters, comply with applicable regulatory standards and requirements.
• Ensure all network operations and maintenance activities adhere to relevant regulatory, statutory, and environmental compliance requirements.

Partner Management and Governance 

• Manage and oversee ISM, MS, and other support contracts between Airtel and its partners to ensure contractual obligations and service deliverables are achieved.
• Manage third-party vendors responsible for power infrastructure deployment, maintenance, and passive infrastructure activities.
• Support operational interfaces with internal and external stakeholders, particularly Commercial, Customer Service Delivery, and IT teams.
• Ensure adherence to established governance frameworks, policies, and operating models.
• Define and monitor Service Level Agreements (SLAs) for internal processes and partners to ensure effective service delivery across all touchpoints.
• Develop and maintain process documents, procedures, and guidelines for network power equipment repairs, replacements, and maintenance.
• Ensure compliance with applicable policies, procedures, and standards, while maintaining relevant documentation to drive consistency and synergy across service providers.

Qualifications and Requirements:

• First degree in a related field

Relevant Experience & Functional / Technical Skills 

• Minimum of 8 years of varied experience in power operation and maintenance in the Telecom industry
• Sound knowledge of Knowledge of Telecommunication Architecture
• Sound knowledge of Mobile Network O&M
• Power equipment Database development and management
• Sound knowledge of MSC and Data Center passive equipment
• Sound knowledge of following electrical power systems:
  • DC Rectifier plant and Battery banks
  •  Inverters system, 
  • UPS system, 
  • Generators (Caterpillars, Perkins, Cummins, etc )
  • Power control panels, Synchronizing panels, Distribution panels, AMF / ATS panel
  •  Power Transformer and voltage Stabilizer, 
  • Grid HV, MV, LV systems and distribution boards
  • cooling system & HVAC, 
  • Power conditioning, surge protection and Earthing, 
  • FM200 fire protection systems, 
  • DC and AC cables, 
  • Hybrid power, Solar Power, and IPMS system
  • Hybrid system,   
  • Basic understanding of BTS site civil
  • Ability to develop and interpret M & E drawings.
• Project Management skills and proficiency in Microsoft office applications
• AutoCAD Skills with ability to create Single line diagrams
• Analytical and Presentation skills
• Strategic negotiation skills
• Proficiency in Microsoft office application (word, excel power point, etc.)
• Ability to develop and manage site database.

Other requirements 

• Entrepreneurial disposition in decision making and managing resources
• Logical decision-making abilities
• Flexible and dedicated
• Ability to innovate and deliver value to business 
• Ability to manage an outsourcing partner to effectively deliver on service level agreements
• Ability to motivate and lead both internal and external partners
• Impeccable integrity and character
• Go-getter
• Communication Skills

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