Job Vacancies at Ascentech Services Limited (3 Positions)

Applications are invited from interested and qualified candidates to apply for the Job Vacancies at Ascentech Services Limited.

Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services.

Ascentech Services Limited, in its role as a strategic human resources partner, provides access to a wide range of job opportunities through its extensive network of client companies. This arrangement allows job seekers to streamline their search process, receive career guidance, and gain exposure to exclusive roles that are not publicly advertised.

Individuals interested in the job vacancies at Ascentech Services should review the job details, requirements, and application process provided below.

Customer Service Representative

Specifications:

• Full Time
• Required Qualifications: OND – BA/BSC/HND 
• Location: Oyo | Nigeria. See other Jobs in Ibadan
• Category: Media Jobs
• Salary Range: ₦200,000 – ₦300,000/month
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• We are seeking a friendly, professional, and customer-focused Customer Service Representative to serve as the first point of contact for our customers.
• The ideal candidate will be responsible for handling customer inquiries, resolving complaints, processing requests, and delivering an exceptional customer experience while representing the brand positively.
• The successful candidate should possess excellent communication skills, a pleasant personality, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Attend to customer inquiries, complaints, and requests via walk-ins, telephone, email, social media, and other communication channels.
• Provide accurate information about the company’s products and services.
• Resolve customer concerns promptly and professionally while ensuring customer satisfaction.
• Escalate complex issues to the appropriate departments for resolution.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Process customer orders, returns, exchanges, and service requests where applicable.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Support the implementation of customer service policies and procedures.
• Build and maintain positive relationships with customers to encourage loyalty and repeat business.
• Collaborate with internal teams to improve service delivery and customer experience.
• Prepare periodic reports on customer feedback and recurring issues.
• Ensure compliance with company standards and customer service guidelines.

Qualifications and Requirements:

• Minimum of an OND, HND, or Bachelor’s Degree in any relevant discipline.
• 1–3 years of experience in customer service, front desk, client relations, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Proficiency in Microsoft Office applications.
• Ability to remain calm and professional when handling difficult situations.
• Strong problem-solving and conflict-resolution skills.
• Good organizational skills and attention to detail.
• Ability to work effectively under pressure and manage multiple tasks.
• Must reside in or be willing to commute conveniently to Lekki, Lagos.

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Social Media / Community Manager

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Sales Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• We are seeking a creative, proactive, and results-oriented Social Media / Community Manager to lead our brand’s online presence and foster meaningful engagement with our audience.
• The ideal candidate will be responsible for developing and executing social media strategies, managing online communities, creating engaging content, and building strong relationships with customers and followers across various digital platforms.
• The successful candidate should have a strong understanding of social media trends, community management, content planning, and audience engagement, with the ability to drive brand awareness and customer loyalty.

Key Responsibilities

• Develop and implement social media strategies aligned with the company’s marketing and business objectives.
• Manage and grow the company’s presence across social media platforms, including Instagram, Facebook, X (Twitter), LinkedIn, TikTok, YouTube, and other relevant channels.
• Create, curate, and publish engaging content, including captions, graphics, videos, stories, and user-generated content.
• Build, nurture, and manage online communities by responding to comments, messages, reviews, and customer inquiries in a timely and professional manner.
• Monitor conversations about the brand and proactively manage the company’s online reputation.
• Develop and maintain a content calendar to ensure consistent and strategic content delivery.
• Collaborate with the design, marketing, and product teams to create campaigns that increase engagement and drive conversions.
• Track, analyze, and report on key performance metrics such as engagement, reach, follower growth, community sentiment, and campaign effectiveness.
• Identify emerging social media trends, tools, and best practices and recommend innovative ideas to improve performance.
• Plan and execute influencer collaborations, community activations, contests, giveaways, and engagement initiatives.
• Monitor competitor activities and provide insights to support strategic decision-making.
• Support crisis communication efforts and manage sensitive community interactions professionally.
• Prepare periodic reports and recommendations to optimize social media performance.

Qualifications and Requirements:

• Bachelor’s Degree or HND qualification in Marketing, Communications, Mass Communication, Public Relations, Digital Marketing, or a related field.
• 2–4 years of experience in social media management, community management, or digital marketing.
• Proven experience managing multiple social media platforms for a brand or organization.
• Strong copywriting, storytelling, and content creation skills.
• Experience using social media management and scheduling tools.
• Proficiency in social media analytics and reporting.
• Excellent written and verbal communication skills.
• Strong customer service and relationship management abilities.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Creative mindset with strong attention to detail.

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Senior Accountant:

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Kano, Niger | Nigeria. See other Jobs in Lagos
• Category: Sales Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• We are seeking an experienced and detail-oriented Senior the accounting and financial operations of our business in Kano.
• The ideal candidate will possess strong expertise in financial reporting, taxation, payroll administration, statutory compliance, and ERP systems, with the ability to provide accurate financial insights that support business decision-making.
• Candidates must have hands-on experience working as a Senior Accountant within an FMCG environment and demonstrate a thorough understanding of accounting processes and regulatory requirements in Nigeria.

Key Responsibilities

• Prepare and review monthly, quarterly, and annual financial statements and management reports.
• Oversee the day-to-day accounting operations and ensure the accuracy and integrity of financial records.
• Administer payroll processing and ensure accuracy in salary computation, deductions, and remittances.
• Pension contributions
• Company Income Tax (CIT) and other applicable taxes.
• Liaise with relevant regulatory authorities and ensure full compliance with statutory requirements.
• Coordinate and support internal and external audit exercises.
• Monitor cash flow and support budgeting and forecasting activities.
• Ensure proper accounting treatment and documentation of financial transactions.
• Maintain and strengthen internal controls to safeguard company assets and minimize financial risks.
• Prepare schedules and documentation required for tax audits and regulatory reviews.
• Supervise and mentor junior accounting staff where applicable.

Qualifications and Requirements:

• Bachelor’s Degree (B.Sc.) or HND in Accounting, Finance, or a related discipline.
• Must have a minimum of 4 – 7 years of accounting experience, including proven experience working as a Senior Accountant in the FMCG sector.
• ICAN qualification is mandatory or fully qualified Chartered Accountants (ACA).
• Strong knowledge of Nigerian tax regulations and statutory compliance requirements.
• Payroll administration
• Tax computations and remittances.
• Strong proficiency in Microsoft Excel, including advanced functions such as Pivot Tables, VLOOKUP/XLOOKUP, IF statements, data analysis, and reporting.
• Hands-on experience using ERP systems is mandatory (e.g., SAP, Microsoft Dynamics, Sage, Oracle, NetSuite, or related ERP platforms).
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and stakeholder management skills.

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