Applications are invited from interested and qualified candidates to apply for the Helpdesk Officer Jobs at IITA – International Institute of Tropical Agriculture.
🇳🇬 JOBS BY STATES IN NIGERIA 2026
— Jobs Region (@jobsregion) January 5, 2026
Check out the job vacancies in your state. Arranged alphabetically from Abia to Zamfara State.
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IITA (International Institute of Tropical Agriculture) is guided by an ambitious strategy–to lift 11.5 million people out of poverty and revitalize 7.5 million hectares of farmland by 2020. We are a nonprofit organization founded in 1967, governed by a Board of Trustees, and supported by several countries.
International Institute of Tropical Agriculture (IITA) offers several benefits, including the opportunity for professional growth within a multi-disciplinary and multicultural environment. Benefits often include a competitive salary, health insurance, free lunch, internet access, and a conducive, serene campus environment.
Individuals interested in the jobs at IITA should review the job details, requirements, and application process provided below.
State Helpdesk Officer – Abuja
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Abuja | Nigeria. See other Jobs in Abuja
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Description:
- Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner.
- Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship).
- Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program’s complaints and feedback mechanism and safeguarding procedures.
- Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth.
- Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes.
- Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO.
- Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.
- Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information.
- Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO.
- Uphold IITA’s safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community.
- Perform other related duties as assigned by the supervisor
Qualifications and Requirements:
- Bachelor’s degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field with a minimum of 2 years of experience in customer service, community engagement, front desk operations or a similar public-facing role, preferably within an NGO or development program is required.
Competencies:
The ideal candidate must have:
- Excellent interpersonal, listening and communication skills, with fluency in the local language(s) of the state/district and English (or French/Krio as applicable in Liberia/Sierra Leone).
- Good working knowledge of the local community, culture and context, including sensitivity to the needs of young women, persons with disabilities and displaced persons.
- Basic computer literacy (Microsoft Office) for recording and reporting enquiries.
- Patience, discretion and a strong customer-service orientation, with the ability to handle sensitive or difficult conversations professionally.
- Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to communicate effectively with diverse stakeholders.
- Strong organizational and record-keeping skills.
- Ability to manage multiple tasks and work under pressure.
- Good problem solving and conflict resolution skills.
- High level of integrity, confidentiality, and professionalism.
- Proficiency in Microsoft Office applications and digital communication tools
Benefits
- We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
State Helpdesk Officer – Plateau
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Plateau | Nigeria. See other Jobs in Plateau
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Description:
- Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner.
- Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship).
- Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program’s complaints and feedback mechanism and safeguarding procedures.
- Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth.
- Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes.
- Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO.
- Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.
- Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information.
- Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO.
- Uphold IITA’s safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community.
- Perform other related duties as assigned by the supervisor
Qualifications and Requirements:
- Bachelor’s degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field with a minimum of 2 years of experience in customer service, community engagement, front desk operations or a similar public-facing role, preferably within an NGO or development program is required.
Competencies:
The ideal candidate must have:
- Excellent interpersonal, listening and communication skills, with fluency in the local language(s) of the state/district and English (or French/Krio as applicable in Liberia/Sierra Leone).
- Good working knowledge of the local community, culture and context, including sensitivity to the needs of young women, persons with disabilities and displaced persons.
- Basic computer literacy (Microsoft Office) for recording and reporting enquiries.
- Patience, discretion and a strong customer-service orientation, with the ability to handle sensitive or difficult conversations professionally.
- Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to communicate effectively with diverse stakeholders.
- Strong organizational and record-keeping skills.
- Ability to manage multiple tasks and work under pressure.
- Good problem solving and conflict resolution skills.
- High level of integrity, confidentiality, and professionalism.
- Proficiency in Microsoft Office applications and digital communication tools
Benefits
- We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
State Helpdesk Officer – Oyo
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Oyo | Nigeria. See other Jobs in Ibadan
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Description:
- Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner.
- Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship).
- Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program’s complaints and feedback mechanism and safeguarding procedures.
- Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth.
- Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes.
- Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO.
- Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.
- Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information.
- Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO.
- Uphold IITA’s safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community.
- Perform other related duties as assigned by the supervisor
Join Jobs Region WhatsApp Group To Receive Job Alerts!
Qualifications and Requirements:
- Bachelor’s degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field with a minimum of 2 years of experience in customer service, community engagement, front desk operations or a similar public-facing role, preferably within an NGO or development program is required.
Competencies:
The ideal candidate must have:
- Excellent interpersonal, listening and communication skills, with fluency in the local language(s) of the state/district and English (or French/Krio as applicable in Liberia/Sierra Leone).
- Good working knowledge of the local community, culture and context, including sensitivity to the needs of young women, persons with disabilities and displaced persons.
- Basic computer literacy (Microsoft Office) for recording and reporting enquiries.
- Patience, discretion and a strong customer-service orientation, with the ability to handle sensitive or difficult conversations professionally.
- Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to communicate effectively with diverse stakeholders.
- Strong organizational and record-keeping skills.
- Ability to manage multiple tasks and work under pressure.
- Good problem solving and conflict resolution skills.
- High level of integrity, confidentiality, and professionalism.
- Proficiency in Microsoft Office applications and digital communication tools
Benefits
- We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
State Helpdesk Officer – Ogun
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Ogun | Nigeria. See other Jobs in Ogun
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Description:
- Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner.
- Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship).
- Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program’s complaints and feedback mechanism and safeguarding procedures.
- Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth.
- Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes.
- Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO.
- Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.
- Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information.
- Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO.
- Uphold IITA’s safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community.
- Perform other related duties as assigned by the supervisor
Qualifications and Requirements:
- Bachelor’s degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field with a minimum of 2 years of experience in customer service, community engagement, front desk operations or a similar public-facing role, preferably within an NGO or development program is required.
Competencies:
The ideal candidate must have:
- Excellent interpersonal, listening and communication skills, with fluency in the local language(s) of the state/district and English (or French/Krio as applicable in Liberia/Sierra Leone).
- Good working knowledge of the local community, culture and context, including sensitivity to the needs of young women, persons with disabilities and displaced persons.
- Basic computer literacy (Microsoft Office) for recording and reporting enquiries.
- Patience, discretion and a strong customer-service orientation, with the ability to handle sensitive or difficult conversations professionally.
- Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to communicate effectively with diverse stakeholders.
- Strong organizational and record-keeping skills.
- Ability to manage multiple tasks and work under pressure.
- Good problem solving and conflict resolution skills.
- High level of integrity, confidentiality, and professionalism.
- Proficiency in Microsoft Office applications and digital communication tools
Benefits
- We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
State Helpdesk Officer – Ebonyi
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Ebonyi | Nigeria. See other Jobs in Ebonyi
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Description:
- Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner.
- Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship).
- Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program’s complaints and feedback mechanism and safeguarding procedures.
- Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth.
- Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes.
- Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO.
- Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.
- Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information.
- Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO.
- Uphold IITA’s safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community.
- Perform other related duties as assigned by the supervisor
Qualifications and Requirements:
- Bachelor’s degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field with a minimum of 2 years of experience in customer service, community engagement, front desk operations or a similar public-facing role, preferably within an NGO or development program is required.
Competencies:
The ideal candidate must have:
- Excellent interpersonal, listening and communication skills, with fluency in the local language(s) of the state/district and English (or French/Krio as applicable in Liberia/Sierra Leone).
- Good working knowledge of the local community, culture and context, including sensitivity to the needs of young women, persons with disabilities and displaced persons.
- Basic computer literacy (Microsoft Office) for recording and reporting enquiries.
- Patience, discretion and a strong customer-service orientation, with the ability to handle sensitive or difficult conversations professionally.
- Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to communicate effectively with diverse stakeholders.
- Strong organizational and record-keeping skills.
- Ability to manage multiple tasks and work under pressure.
- Good problem solving and conflict resolution skills.
- High level of integrity, confidentiality, and professionalism.
- Proficiency in Microsoft Office applications and digital communication tools
Benefits
- We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
State Helpdesk Officer – Kaduna
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Kaduna | Nigeria. See other Jobs in Kaduna
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Description:
- Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner.
- Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship).
- Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program’s complaints and feedback mechanism and safeguarding procedures.
- Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth.
- Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes.
- Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO.
- Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.
- Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information.
- Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO.
- Uphold IITA’s safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community.
- Perform other related duties as assigned by the supervisor
Qualifications and Requirements:
- Bachelor’s degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field with a minimum of 2 years of experience in customer service, community engagement, front desk operations or a similar public-facing role, preferably within an NGO or development program is required.
Competencies:
The ideal candidate must have:
- Excellent interpersonal, listening and communication skills, with fluency in the local language(s) of the state/district and English (or French/Krio as applicable in Liberia/Sierra Leone).
- Good working knowledge of the local community, culture and context, including sensitivity to the needs of young women, persons with disabilities and displaced persons.
- Basic computer literacy (Microsoft Office) for recording and reporting enquiries.
- Patience, discretion and a strong customer-service orientation, with the ability to handle sensitive or difficult conversations professionally.
- Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to communicate effectively with diverse stakeholders.
- Strong organizational and record-keeping skills.
- Ability to manage multiple tasks and work under pressure.
- Good problem solving and conflict resolution skills.
- High level of integrity, confidentiality, and professionalism.
- Proficiency in Microsoft Office applications and digital communication tools
Benefits
- We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
State Helpdesk Officer – Adamawa
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Adamawa | Nigeria. See other Jobs in Adamawa
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Description:
- Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner.
- Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship).
- Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program’s complaints and feedback mechanism and safeguarding procedures.
- Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth.
- Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes.
- Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO.
- Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.
- Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information.
- Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO.
- Uphold IITA’s safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community.
- Perform other related duties as assigned by the supervisor
Join Jobs Region WhatsApp Group To Receive Job Alerts!
Qualifications and Requirements:
- Bachelor’s degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field with a minimum of 2 years of experience in customer service, community engagement, front desk operations or a similar public-facing role, preferably within an NGO or development program is required.
Competencies:
The ideal candidate must have:
- Excellent interpersonal, listening and communication skills, with fluency in the local language(s) of the state/district and English (or French/Krio as applicable in Liberia/Sierra Leone).
- Good working knowledge of the local community, culture and context, including sensitivity to the needs of young women, persons with disabilities and displaced persons.
- Basic computer literacy (Microsoft Office) for recording and reporting enquiries.
- Patience, discretion and a strong customer-service orientation, with the ability to handle sensitive or difficult conversations professionally.
- Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to communicate effectively with diverse stakeholders.
- Strong organizational and record-keeping skills.
- Ability to manage multiple tasks and work under pressure.
- Good problem solving and conflict resolution skills.
- High level of integrity, confidentiality, and professionalism.
- Proficiency in Microsoft Office applications and digital communication tools
Benefits
- We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
State Helpdesk Officer – Jigawa
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Jigawa | Nigeria. See other Jobs in Jigawa
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Description:
- Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner.
- Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship).
- Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program’s complaints and feedback mechanism and safeguarding procedures.
- Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth.
- Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes.
- Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO.
- Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.
- Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information.
- Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO.
- Uphold IITA’s safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community.
- Perform other related duties as assigned by the supervisor
Qualifications and Requirements:
- Bachelor’s degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field with a minimum of 2 years of experience in customer service, community engagement, front desk operations or a similar public-facing role, preferably within an NGO or development program is required.
Competencies:
The ideal candidate must have:
- Excellent interpersonal, listening and communication skills, with fluency in the local language(s) of the state/district and English (or French/Krio as applicable in Liberia/Sierra Leone).
- Good working knowledge of the local community, culture and context, including sensitivity to the needs of young women, persons with disabilities and displaced persons.
- Basic computer literacy (Microsoft Office) for recording and reporting enquiries.
- Patience, discretion and a strong customer-service orientation, with the ability to handle sensitive or difficult conversations professionally.
- Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to communicate effectively with diverse stakeholders.
- Strong organizational and record-keeping skills.
- Ability to manage multiple tasks and work under pressure.
- Good problem solving and conflict resolution skills.
- High level of integrity, confidentiality, and professionalism.
- Proficiency in Microsoft Office applications and digital communication tools
Benefits
- We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
State Helpdesk Officer – Lagos
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos| Nigeria. See other Jobs in Lagos
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Description:
- Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner.
- Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship).
- Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program’s complaints and feedback mechanism and safeguarding procedures.
- Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth.
- Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes.
- Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO.
- Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.
- Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information.
- Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO.
- Uphold IITA’s safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community.
- Perform other related duties as assigned by the supervisor
Qualifications and Requirements:
- Bachelor’s degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field with a minimum of 2 years of experience in customer service, community engagement, front desk operations or a similar public-facing role, preferably within an NGO or development program is required.
Competencies:
The ideal candidate must have:
- Excellent interpersonal, listening and communication skills, with fluency in the local language(s) of the state/district and English (or French/Krio as applicable in Liberia/Sierra Leone).
- Good working knowledge of the local community, culture and context, including sensitivity to the needs of young women, persons with disabilities and displaced persons.
- Basic computer literacy (Microsoft Office) for recording and reporting enquiries.
- Patience, discretion and a strong customer-service orientation, with the ability to handle sensitive or difficult conversations professionally.
- Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to communicate effectively with diverse stakeholders.
- Strong organizational and record-keeping skills.
- Ability to manage multiple tasks and work under pressure.
- Good problem solving and conflict resolution skills.
- High level of integrity, confidentiality, and professionalism.
- Proficiency in Microsoft Office applications and digital communication tools
Benefits
- We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
State Helpdesk Officer – Kano
Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Kano| Nigeria. See other Jobs in Kano
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Description:
- Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner.
- Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship).
- Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program’s complaints and feedback mechanism and safeguarding procedures.
- Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth.
- Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes.
- Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO.
- Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.
- Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information.
- Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO.
- Uphold IITA’s safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community.
- Perform other related duties as assigned by the supervisor
Qualifications and Requirements:
- Bachelor’s degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field with a minimum of 2 years of experience in customer service, community engagement, front desk operations or a similar public-facing role, preferably within an NGO or development program is required.
Competencies:
The ideal candidate must have:
- Excellent interpersonal, listening and communication skills, with fluency in the local language(s) of the state/district and English (or French/Krio as applicable in Liberia/Sierra Leone).
- Good working knowledge of the local community, culture and context, including sensitivity to the needs of young women, persons with disabilities and displaced persons.
- Basic computer literacy (Microsoft Office) for recording and reporting enquiries.
- Patience, discretion and a strong customer-service orientation, with the ability to handle sensitive or difficult conversations professionally.
- Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to communicate effectively with diverse stakeholders.
- Strong organizational and record-keeping skills.
- Ability to manage multiple tasks and work under pressure.
- Good problem solving and conflict resolution skills.
- High level of integrity, confidentiality, and professionalism.
- Proficiency in Microsoft Office applications and digital communication tools
Benefits
- We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
Jobs Region Alert
How to Apply for the Helpdesk Officer Jobs at IITA
Interested and qualified candidates for the Helpdesk Officer Jobs at IITA – International Institute of Tropical Agriculture should click the GREEN BUTTON below to apply.
Deadline: September 21, 2026
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