Graduate Job at MTN Nigeria Plc – 5 Positions

Applications are invited from interested and qualified candidates to apply for the Graduate Job at MTN Nigeria Plc.

MTN Nigeria is a leading telecommunications and digital services provider, headquartered in Lagos, and is the largest subsidiary of the multinational MTN Group. Since launching commercial operations in 2001, MTN Nigeria has played a pivotal role in the nation’s digital transformation by providing voice, data, digital, enterprise, and fintech services, including MoMo Payment Service Bank (PSB).

MTN Nigeria offers significant benefits, including robust opportunities for career development within a leading telecommunications company. The company provides a professional, inclusive, and collaborative environment, often praised for its quality training and skill development programs.

Individuals interested in the Graduate Job at MTN Nigeria Plc should review the job details, requirements, and application process outlined below.

Senior Manager – Sales and Trade Development Federal Capital Territory.Sales and Distribution

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND – MBA/MSC/MA
• Location: Abuja | Nigeria. See other Jobs in Abuja
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• Provide leadership to the sales and distribution team in the region.
• Ensure the achievement of revenue, airtime sales, data device, data and VAS revenue, and gross connection targets in the assigned region.
• Co-ordinate the regional engine room, a platform for cross-functional integration and collaboration in the region.
• Drive execution of MTNN’s retail agenda in the region: visibility and merchandising by retail formats, retail expansion across traditional and non-traditional channels, retail loyalty programs, and relationship building.
• Execute the wholesale channel strategy in the region: relationship building with channel partners, execution of the loyalty programs, partner profitability, and credit management.
• Ensure a consistent customer experience across all retail formats in the territory.
• Ensure effective field coverage by both the direct and auxiliary sales force in the region and the execution of go-to-market plans in the territory.
• Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
• Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development, including ‘go-to-market’ plans for the full bouquet of MTN products.
• Ensure the achievement of revenue, sales, and acquisition targets for both voice and data in the region, in line with network capacity, and oversee regional dealerships with MTN Trade partners and other sales channels to meet the overall regional sales target.
• Ensure territory coverage in terms of the sales circle, set targets for stock availability, manage the recommended retail price (RRP), and monitor sales performance trends.
• Liaise with the regional stock and inventory team to review sales and distribution performance (including stock availability) and submit
• Monthly, quarterly, and yearly stock forecasts for the region across channels.

Qualifications and Requirements:

• A first degree in Economics, Business Administration, Commerce or any Social Science degree
• Possession of a postgraduate degree may be an added advantage.
• Fluent in English and the language of the country is preferable.

Experience:

9–17 years’ work experience, comprising:

• Manager track record of 3 years or more, with at least 3 years in the relevant sector or industry
• Work experience across diverse cultures and geographies is advantageous.
• Sales experience in an FMCG environment, services industry, or logistics environment
• Telecoms experience would be an added advantage.

Analyst – Data Analytics

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• Assist the CTO with the identification, conceptualization and championing of activities, projects and or assignments aimed at optimizing performance within Network division.
• Develop machine learning models for network monitoring
• Perform predictive analytics (fault detection, congestion forecasting)
• Promoting a data-driven culture within Network Group
• Contribute to MTN’s Autonomous Network roadmap
• Develop AI use cases including:
  • Predictive fault detection
  • Traffic forecasting
  • Network anomaly detection
  • Root Cause Analysis (AI-assisted)
• Build automated dashboards and alerting systems
• Integrate AI into NOC and performance workflows
• Maintain data models and pipelines (structured/unstructured data)

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Qualifications and Requirements:

• First degree in any related discipline 
• Possession of an MBA or Project Management certification will be an advantage
• Fluent in English

Experience:

3-7 years’ experience which includes

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
• 3+ years in data analytics or machine learning
• Telecom network experience (RAN/Core/Transport)
• Experience in:
• Python / SQL / Spark / Hadoop
• ML frameworks (TensorFlow, Scikit-learn, PyTorch)
• Exposure to OSS/BSS systems and telecom analytics platforms

Manager – Agile Delivery Information Technology

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• Plan resources for agile teams defining responsibilities and scope of work for each team member.
• Conduct a post implementation review and documentation and follow up on outstanding items.
• Lead, mentor, and support a team of Scrum Masters, fostering a culture of collaboration, continuous learning, and professional development.
• Conduct regular performance assessments, provide feedback, and identify growth and training opportunities for team members.
• Facilitate agile skill development, encouraging Scrum Masters to pursue certifications, advanced training, and stay current on industry best practices.
• Oversee the activities of Scrum Masters, ensuring alignment with agile best practices, effective facilitation of ceremonies, and resolution of impediments.
• Provide guidance on complex agile challenges, such as cross-team dependencies, scope management, and stakeholder engagement, enabling Scrum Masters to address these effectively.
• Promote the effective use of agile tools and metrics to track progress, improve processes, and optimize team performance.
• Lead initiatives to assess and improve agile maturity across teams, using data and feedback to enhance agile processes continuously.
• Implement agile metrics and KPIs to measure productivity, efficiency, and team satisfaction, driving insights that support agile transformation efforts.
• Facilitate regular retrospectives, cross-team workshops, and knowledge-sharing sessions to embed a culture of continuous improvement.
• Establish frameworks for agile risk management, proactively identifying and mitigating risks that could impact project timelines or quality.
• Promote adherence to agile quality standards, ensuring deliverables meet high-quality benchmarks and user expectations.
• Encourage Scrum Masters to implement feedback loops and retrospectives to identify improvements and mitigate risks early in development.
• Collaborate with Product Owners and key stakeholders to ensure teams are delivering high-value products that meet customer and business needs.
• Ensure sprint goals are consistently met by driving best practices in planning, execution, and prioritization.
• Identify and resolve delivery risks proactively, fostering a culture of accountability and results-driven performance.

Qualifications and Requirements:

• First degree in any related discipline – in Science, Engineering or Art & Business-related degrees
• Certifications in Certified ScrumMaster (CSM), Certified Agile Coach, PMI Agile Certified Practitioner, Certified scrum practitioner, PMI etc will be an added advantage
• Fluent in English

Experience:

6-13 years’ experience which includes:

• 6+ years of experience in project management, with a minimum of 4 years in an agile role (e.g., Scrum Master, Agile Coach, or Delivery Manager).
• Strong knowledge of agile methodologies (Scrum, Kanban, Lean) and experience with agile tools like JIRA, Confluence, etc.
• Proven track record of successfully leading and delivering multiple, high-impact agile projects.
• Excellent communication, interpersonal, and leadership skills, with the ability to engage and influence stakeholders at all levels.
• Experience working in a medium to large organization.
• Proven track record in leading agile transformation initiatives and improving team performance through agile practices.
• Experience working in scrum teams 
• Experience working in a fast-paced, cross-functional environment, with a focus on continuous delivery and DevOps practices.
• Strong analytical skills, with the ability to interpret data and make informed, data-driven decisions.
• Experience in change management and driving agile adoption across multiple teams or departments.
• Collaborating effectively with product, engineering, and management teams in an Agile development environment
• Proactive approach to identifying and addressing challenges, promoting solutions that support team success.
• Ability to align agile practices with business goals and drive organizational change
• Analytical mindset, with the ability to use agile metrics to drive data-informed decisions and improvements
• Familiarity with traditional project management methodologies such as [Waterfall]
• Strong understanding of the software development lifecycle (SDLC) and the project lifecycle

Specialist – Operations Support System Network NG

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• Develop and maintain tools, applications and scripts to increase the effectiveness of the OSS/NMS and Tools platforms.
• Perform system administration for the OSS/NMS and Tools platforms.
• Manage system updates/necessary changes in systems set-up in OSS/NMS and Tools platforms.
• Carry out corrective, preventive and routine maintenance on OSS/NMS and Tools platforms.
• Monitor status and performance of the network elements interfacing with the OSS platforms.
• Maintain databases where standard data on OSS is kept.
• Ensure proper integration of all new network elements into OSS/NMS and Tools platforms.
• Provide Back-End and Front-End support to OSS/NMS and Tools platforms users.

Qualifications and Requirements:

• First degree in Electrical/Electronic or Computer Science or related discipline 
• Unix/Linux certification is desirable
• Knowledge of Python/Shell Scripting is desirable

Experience:

2 – 7 years of experience which includes:

• Hands-on experience in Unix/Linux System Administration
• Hands-on experience in scripting and programming in telecommunications/IT environment
• Telecommunication industry experience or experience in related industries is desirable

Coordinator – Business Relationship Management Information Technology

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND – MBA/MSC/MA
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• To champion the delivery of technology enabled services to address the Strategic, Tactical and Operational needs of the Business
• Understand the changing business needs and determine levels of IT Service required to support the business.
• Translate Strategic, Tactical and Operational objectives of MTNN business units to Service Level Agreements/IT deliverables

Description:

• Develop and manage IT business relationship with other divisions of the business to improve satisfaction
• Disseminate information and liaise with other service Management areas to drive service delivery
• Gather business requirements and translate to IT deliverables based on MTNN business plan.
• Negotiate and agree on SLAs with the business unit and liase with other supporting business units
• Drive the implementation of vendor contracts to support IT objectives and validate adoption of IT service offerings
• Facilitate meetings with various IT units to discuss and resolve escalated or identified customers issues. 

Qualifications and Requirements:

• First degree in any related discipline
• Fluent in English 
• Foundation Certificate in ITIL 4– IT Service Management
• Practitioner in ITIL Service Level Management will be an added advantage
• Certified ScrumMaster will be an added advantage

Experience:

3-7 years’ experience which includes:

• Experience working in a medium organization and IT Service support function
• Experience in Business Relationship Management
• Experience in Business Partner Management
• Experience in Communication Management
• Experience in Business Partner Complaint Management
• Experience in Customer and Agile management 
• Experience dealing with change management issues
• Experience working with a range of Service providers
• Experience in Customer Satisfaction Process Measurement

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