Stanbic IBTC Bank is a full-service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking, and Wealth Management.
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Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking, and wealth and investment banking in Nigeria.
Applications are invited from interested and qualified candidates to apply to fill the role of customer service officer at Stanbic IBTC Bank.
Officer, Client Service – Ekiti
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Ekiti| Nigeria. See other Jobs in Ekiti
- Category: Customer Care Jobs
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Job Description:
- Attend to telephonic queries regarding cheque books.
- Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
- Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
- Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
- Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
- Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.
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Qualifications and Requirements:
- Minimum of First Degree
Behavioral Competencies
- Checking Details
- Interacting with People
- Resolving Conflict
- Completing Tasks
- Thinking Positively
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Method of Application
Qualified and interested candidates should Apply by Clicking the LINK below.
Deadline: Not Specified
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