Remote Customer Care Job at Clipboard

Applications are invited from interested and qualified candidates to apply for the Remote Job at Metabase in US.

Clipboard Health is a US-based, app-based talent marketplace that connects healthcare professionals (like nurses, medical assistants, and janitors) with hospitals, clinics, and nursing homes looking to fill open, on-demand shifts.

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

Individuals interested in the Job at Clipboard should review the details, requirements, and application process provided below.

Customer Experience Specialist

Specifications:

• Full Time | Remote
• Eligibility: All Countries
• Location: US | Remote. See other Remote Jobs
• Salary Range: $11.4K – $20.4K
• Category: Tech
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Description:

Remote (Africa, Central & South America, the Caribbean)

Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.

We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within

What You’ll Do

• Deliver fast, accurate, and empathetic support across chat, voice, and email
• Resolve shift, payment, onboarding, and platform-related issues in real time
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
• Troubleshoot issues independently, applying sound judgment before escalating
• Personalize communication while maintaining a confident, professional, and helpful tone
• Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
• Guide new professionals through onboarding and help them quickly build confidence using the platform
• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

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Qualifications and Requirements:

• Fluent, professional-level English communication skills, both written and verbal
• 2+ years of customer support experience across chat or voice channels
• 2+ years of experience using CRMs such as Zendesk or Salesforce
• Comfortable using Google Workspace tools including Docs, Sheets, and Gmail
• Thrives in fast-paced, high-ownership environments where priorities can shift quickly
• Proactive problem-solver who takes initiative without waiting for direction
• Strong attention to detail and ability to stay composed under pressure
• Collaborative teammate who communicates clearly and contributes positively to team performance

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