Remote Customer Care Job at Reality Defender

Application is invited from interested and qualified candidate to apply for Remote Customer Care Job at Reality Defender

Reality Defender is a cybersecurity platform founded in 2021 that detects and flags deepfakes and AI-generated media across video, audio, images, and text. It uses multiple detection models to help enterprises, governments, and financial institutions prevent digital fraud, executive impersonation, and disinformation campaigns.

Reality Defender provides global employee benefits including full health coverage, 20 days of paid time off, and equity compensation. Key global perks feature 100% premium coverage for health, dental, and vision, plus 12 weeks of parental leave.

Individuals interested in the Customer Care Job at Reality Defender should review the job details, requirements, and application process provided below.

Customer Support Engineer

• Full Time | Remote
• Eligibility: All Countries
• Location: US | Remote. See other Remote Jobs
• Category: Tech | Customer Care
• Benefits: $40K – $65K | Offers Equity | Bonus
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Description:

As a Customer Support Engineer, you’ll be the primary technical point of contact for our enterprise, financial services, and government customers as they integrate and run Reality Defender’s deepfake detection platform day to day. This role combines practical technical troubleshooting with customer success responsibilities: you will resolve issues while also building relationships and increasing account visibility to ensure our customers remain successful and continue to renew.

This role can be based remotely, supporting customers across European time zones alongside our existing US-based team, with core support hours of 6am-12pm Eastern Standard Time.

Responsibilities include, but are not limited to:

• Serve as the primary point of contact for enterprise customers’ day-to-day technical questions, troubleshooting, and API integration issues.
• Own support tickets end-to-end: triage, diagnose, escalate to engineering when needed, and follow through until resolved.
• Support onboarding and implementation for new customers, including API setup, configuration, and integration testing.
• Partner with customer success and sales to monitor account health, flag risk early, and bring technical credibility to renewal and expansion conversations.
• Build and maintain internal documentation, FAQs, and troubleshooting runbooks to reduce repeat tickets and speed up resolution.
• Relay recurring customer feedback and technical pain points to product and engineering to inform the roadmap.
• Track support metrics (response time, resolution time, CSAT) and flag trends that need attention.

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Qualifications and Requirements:

• 2-4 years of experience in customer support, technical support, or customer success at a B2B SaaS or API-based company.
• Comfortable with technical troubleshooting (APIs, integrations, logs) as well as owning the relationship side of an account.
• Strong written and verbal communication skills, able to translate technical detail for both engineers and business stakeholders.
• Experience supporting enterprise, financial services, or public sector customers is a plus.
• Based in Europe, able to support customers across European business hours.

Benefits:

Reality Defender offers the following benefits to all our employees, regardless of location:

• Healthcare plans with 100% premium coverage for employees and partial coverage available for dependents
• Dental and Vision plans with 100% premium coverage for employees and their dependents
• Short/Long-term disability and life insurance plans with 100% premium coverage for employees
• FSA/HSA and 401k programs
• Equity compensation
• 20 days of PTO per year
• 12 weeks of Parental Leave
• Learning and Development budget
• Monthly wellness benefits
• Annual company-sponsored offsite

Compensation

• $40K – $65K per annum
• Offers Equity
• Offers Bonus

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How to Apply

Interested and qualified candidates for “Customer Care Job at Reality Defender” should click the GREEN button below to start filling out the application form and submit it before the deadline.

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Deadline: Not Specified

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