Customer Care Officer Job at Xiaomi Technology

Applications are invited from interested and qualified candidates to apply for the Customer Support Officer job at Xiaomi Technology.

Xiaomi is a global technology giant, known for its smartphones, smart home devices, and consumer electronics, all connected by its leading Artificial Intelligence of Things (AIoT) platform. The company has grown rapidly since its founding in 2010, leveraging innovative technology and strategic market positioning to offer high-quality products at competitive prices.

Xiaomi Nigeria offers employees the chance to join a fast-growing, innovative technology company with a strong global presence. The company provides a professional, supportive, and fun work environment that offers opportunities for continuous learning and professional development, especially within the fast-paced telecommunications and tech industries.

Individuals interested in the Customer Support Officer job at Xiaomi Technology should review the job details, requirements, and application process provided below.

Customer Service Centre Supervisor

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• The Service Centre Supervisor oversees the daily operations of the service center to ensure efficient workflow, high-quality service delivery, and customer satisfaction.
• The role involves managing technicians, store keepers and customer service staff, monitoring repairs and service processes, enforcing company policies, and ensuring smooth coordination between departments.

Key Responsibilities
Operations Management:

• Supervise day-to-day operations of the service center, ensuring timely and efficient service delivery.
• Monitor job queues, allocate tasks to technicians, and ensure prompt turnaround of customer devices.
• Enforce operational standards, quality control, and adherence to repair timelines.
• Ensure a clean, organized, and safe work environment at all times.

Staff Supervision & Performance:

• Supervise technicians and customer service personnel to ensure productivity and professionalism.
• Conduct daily briefings and assign duties to team members.
• Monitor attendance, punctuality, and performance.
• Identify training needs and support capacity-building for team members.

Customer Service:

• Ensure excellent customer experience through prompt, courteous, and transparent service.
• Handle escalated complaints and resolve complex service issues.
• Maintain strong relationships with customers by ensuring clear communication and regular updates on repair progress.
• Oversee the issuance of receipts, quotations, and service reports.

Reporting & Documentation:

• Maintain accurate records of all repairs, parts used, and completed jobs.
• Prepare and submit daily, weekly, and monthly performance reports to management.
• Track and manage service requests, warranty claims, and returns.

Inventory & Equipment Control:

• Monitor spare parts inventory and ensure proper stock management.
• Request replacement parts as needed and verify their quality before use.
• Ensure all tools, diagnostic equipment, and systems are well-maintained and properly utilized.

Compliance & Policy Enforcement:

• Ensure all staff adhere to company policies, safety regulations, and service protocols.
• Implement process improvements to enhance efficiency and reduce service errors.
• Promote teamwork, professionalism, and accountability across all departments.

Qualifications and Requirements:

• Minimum of HND qualification / B.Sc Degree in Business Administration, Engineering, or a related field.
• 3 – 5 years of experience in service center or operations management (electronics, telecoms).
• Proven ability to lead teams and manage operational workflows.
• Strong communication, organizational, and problem-solving skills.
• Proficient in MS Office tools and basic service management systems.
• Ability to work under pressure and meet deadlines.

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Mobile Phone Technician

Specifications:

• Full Time
• Required Qualifications: OND – BA/BSC/HND
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Engineering Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• The Mobile Phone Technician is responsible for diagnosing, repairing, and maintaining a wide range of smartphones and tablets.
• The role involves troubleshooting hardware and software issues, replacing faulty parts, and ensuring that all devices are restored to full functionality in accordance with quality and safety standards.

Responsibilities
Diagnostics & Repairs:

• Inspect and diagnose mobile phones to identify faults (hardware or software-related).
• Repair or replace defective components such as screens, batteries, charging ports, speakers, and cameras.
• Reinstall and update operating systems or firmware as required.
• Test devices post-repair to ensure full functionality before returning to customers.
• Maintain accurate records of all repairs and services performed.

Customer Service:

• Attend to customer inquiries in a professional and courteous manner.
• Provide accurate repair estimates and timelines.
• Offer technical advice to customers on device care, maintenance, and usage.
• Ensure timely delivery of repaired devices to enhance customer satisfaction.

Inventory & Equipment Management:

• Keep an organized record of spare parts, tools, and materials.
• Report low stock levels and assist in sourcing quality replacement parts.
• Maintain and ensure proper handling of tools and repair equipment.

Quality Assurance & Safety:

• Ensure all repairs meet company and industry standards.
• Follow safety protocols when handling electrical components and devices.
• Dispose of electronic waste responsibly and in line with environmental regulations.

Teamwork & Reporting:

• Collaborate with sales, customer service, and management teams to streamline operations.
• Provide daily reports on repairs completed, pending tasks, and parts used.
• Support training and mentorship of new technicians when required.

Qualifications and Requirements:

• Minimum of OND / Technical Diploma in Electronics, Electrical Engineering, or related field.
• 1–3 years of experience as a Mobile Phone or Electronics Repair Technician.
• Strong troubleshooting and soldering skills.

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