Customer Care Representative at Nahco Aviance

Nigerian Aviation Handling Company Plc. (nahco aviance) is a Nigerian diversified enterprise with interests in aviation cargo, aircraft handling, passenger facilitation, crew transportation and aviation training.

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The company currently serves more than 35 airlines at seven airports across Nigeria, with plans to expand operations to other African countries. It handles about 70% of domestic and foreign airlines operating in Nigeria.

Applications are currently accepted from interested and qualified candidates to apply for the role of Customer Care Representative at Nahco Aviance.

Customer Care Representative

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
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Job Description:

• Providing introductory information to prospective and new customers.
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.
• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases.
• Letting patrons know about additional products or services that might benefit them.
• Determining the quickest, most effective ways to answer a client’s or customer’s questions.
• Escalating queries and concerns, when necessary.
• Troubleshooting common issues with products or services.
• Working with a team ofCSRsand other departments to find appropriate solutions to problems.

Qualifications and Requirements:

• Candidates should possess an HND / B.Sc Degree with 2 – 3 years work experience.

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Social Media Manager

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Media Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Click HERE to Post A Job

Job Description:

• Perform research on current benchmark trends and audience preferences.
• Design and implement social media strategy to align with business goals.
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
• Monitor SEO and web traffic metrics.
• Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency.
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews.
• Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout).
• Suggest and implement new features to develop brand awareness, like promotions and competitions.
• Stay up-to-date with current technologies and trends in social media, design tools and applications.

Qualifications and Requirements:

• Candidates should possess a B.Sc Degree with 6 – 10 years experience.

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