Customer Experience Officer Job at GIG Logistics

Applications are invited from interested and qualified candidates for the Customer Experience Officer Job at GIG Logistics.

GIG Logistics (GIGL) is a leading technology-driven courier and logistics company in Africa, incorporated in 2012 as a subsidiary of the GIG Group. Headquartered in Lagos, Nigeria, the company provides a wide array of services, including domestic and international express delivery, e-commerce fulfillment, freight forwarding, and mailroom management across over 140 service centers nationwide.

GIG Logistics offers employees significant exposure to a high-growth, tech-centric environment ideal for skill development. The company fosters a collaborative and team-oriented culture characterized by camaraderie and “ownership mentality” among staff. Employees receive benefits such as HMO, pension schemes, and, for specific roles like night shifts, provided meals or cost-of-living allowances.

Individuals interested in the Customer Experience Officer Job at GIG Logistics should review the job details, requirements, and application process provided below.

Experience Officer

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Abuja | Nigeria. See other Jobs in Abuja
• Category: Customer Care Jobs
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Description:

Locations: Gwagalada & Mararaba Terminal – Abuja (FCT)

Job Description

• Sell bus tickets at GIGM terminals to walk-in guest
• Make and/or change travel reservations for walk-in guests using the online booking system
• Create and maintain guest reservation records
• Resolve service problems by clarifying the guest complaint via phone, email, and in person
• Forward booking/travelling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare, & payment
• Announce arrival and departure information using the public address system
• Assist in guest luggage check-in
• Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers.

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Qualifications and Requirements:

• Interested candidates should possess a Bachelor`s Degree with 1 – 3 years experience.

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How to Apply for the Customer Experience Officer Job at GIG Logistics

Interested and qualified candidates should send their CVs to: jobs@thegiggroupng.com using the Job Title and location as the subject of the email.

Deadline: July 30, 2026

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