Customer Operations Internship at Duplo Nigeria 2026 (Hybrid)

Applications are invited from interested and qualified candidates to apply for the Customer Operations Internship at Duplo Nigeria.

Duplo is a high-growth financial technology company headquartered in Lagos, Nigeria, that provides an integrated financial operating system specifically for African business-to-business (B2B) enterprises. Founded in 2021 and backed by Y Combinator, the platform digitizes complex financial workflows by automating accounts payable and receivable, expense management, and multi-currency global payments.

Duplo offers employees a premier remote-first, hybrid work environment that is highly rated for its inclusive and supportive culture. Staff benefits from a comprehensive welfare package that includes medical insurance, internet stipends, and unique perks like quarterly grocery allowances and Shuttlers access for work commutes.

Individuals interested in the Customer Operations Internship at Duplo Nigeria should review the job details, requirements, and application process provided below.

Customer Operations Intern

Specifications:

• Full-time – Hybrid Jobs
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Internship Jobs
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Description:

• This is a unique opportunity. You’ll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.
• We are looking for a Customer Operations Intern to support customer onboarding, day-to-day enquiries and product adoption across our products and markets.
• You will help customers use our solutions, coordinate issue resolution and maintain accurate records while gaining experience in fintech customer operations.

Responsibilities

• Respond to customer enquiries, resolve routine issues and escalate those requiring specialist support.
• Support onboarding through account setup guidance, training coordination and follow-ups.
• Track customer issues, provide timely updates and maintain accurate support records.
• Follow up with customers to identify adoption challenges and provide approved guidance.
• Gather customer feedback and highlight recurring issues and improvement opportunities.
• Help maintain FAQs, customer guides and training materials.
• Prepare routine reports on support activity, onboarding progress and customer feedback.
• Work with internal teams to follow through on customer needs and outstanding actions.
• Handle customer information responsibly and follow company procedures.

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Qualifications and Requirements:

• Bachelor’s degree in Business, Communications or a related discipline.
• Clear written and verbal communication skills.
• Strong organisation, attention to detail and follow-through.
• Comfortable using Google Workspace, spreadsheets and digital communication tools.
• Willingness to learn new products, support systems and processes.
• Good judgement, a problem-solving mindset and a professional approach to customer concerns.
• Interest in fintech, business software and customer experience.
• Previous customer-facing experience is an advantage.

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How to Apply for the Customer Operations Internship at Duplo Nigeria

Interested and qualified candidates for the Customer Operations Internship at Duplo Nigeria should click the GREEN BUTTON below to apply.

Deadline: Not Specified

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