Customer Service Representative at PalmPay Limited

PalmPay Limited is a financial service company licensed and regulated by the Central Bank of Nigeria (CBN). It offers an intuitive financial app that facilitates account opening, money transfers, and bill payments, making it a trusted choice for millions of users in Nigeria.

Our customers love our payment app for its user experience, reliability and promotions. PalmPay is fully licensed by the CBN as a Mobile Money Operator and has raised over $40m USD from prestigious investors including TECNO Mobile. Thanks to this strategic partnership, the app is coming pre-installed on all new TECNO smartphones in Nigeria. But we’re just getting started.

Applications are invited from interested and qualified candidates to apply for the role of Customer Service Representative at PalmPay Limited.

Customer Service Representative

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Edo | Nigeria. See other Jobs in Edo
• Category: Customer Care Jobs | Bank Jobs
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Job Description:

• The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge – Act as a product expert to ensure the information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.
• Represent the brand in a professional and friendly manner
• Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
• Demonstrate ownership in documenting and resolving customer issues
• Ability to multi-task on assigned tasks

Qualifications and Requirements:

• Bachelor’s degree or equivalent
• 2-3 years of proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above-and-beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system
• Understanding of financial services and smartphone apps
• Typing speed of 45wpm or above

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AI Video Content & Social Media Specialist (SME Business)

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Media Jobs
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Job Description:

• We are seeking a talented and creative Mid-Level Video Content Creator and Social Media Operations Specialist to join our team. The ideal candidate will have hands-on experience creating engaging AI-generated video content, the ability to write video scripts, and a strong understanding of social media trends and local audience preferences. This role involves producing high-quality videos, writing compelling video scripts, and ensuring content is culturally relevant with localized address terms for the target audience.

Key Responsibilities:

• Design, develop, and execute AI-generated video content tailored for local audiences.
• Write engaging and culturally relevant video scripts.
• Optimize video content for various social media platforms (Facebook, Instagram, TikTok, X, etc.).
• Manage and track performance metrics of videos to improve engagement and effectiveness.
• Stay up-to-date with the latest AI video technology trends and tools to enhance content creation.
• Collaborate with the marketing team to align video content with the company’s strategy and brand voice.
• Analyze and leverage insights about local audience preferences to optimize content.
• Ensure content is culturally relevant, engaging, and resonates with the target audience.
• Maintain a high standard of quality and creativity in all video projects.

Qualifications and Requirements:

• Proven experience creating AI-generated video content with a strong portfolio of work.
• Ability to write clear and engaging video scripts in line with local cultural nuances.
• Strong understanding of social media trends, platform algorithms, and audience behavior.
• Familiarity with local Nigerian social media culture and user preferences.
• Proficiency in video editing software and AI video generation tools.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent communication skills and attention to detail.
• A creative mindset with a passion for storytelling and digital content.
• Please include examples of video content you have created in the past.

Preferred Skills:

• Experience with influencer marketing and social media campaigns.
• Knowledge of video optimization strategies for different platforms.
• Ability to collaborate effectively with cross-functional teams.

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Method Of Application

Interested and qualified candidates should apply by clicking the button below to start their application.

Deadline: Not Specified

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