Customer Service Representative at Vitel Wireless Limited

Vitel Wireless Limited is a mobile virtual network operator (MVNO) in Nigeria, offering nationwide mobile services. They provide services such as voice, data, and SMS, and operate on the MTN network, offering a virtual SIM option.

Vitel emphasizes pay-as-you-go plans and aims to provide an alternative mobile service option for users in Nigeria. They focus on seamless connectivity, particularly for roaming within Nigeria.

Applications are invited from interested and qualified candidates to apply for the role of Customer Service Representative at Vitel Wireless Limited.

Customer Service Representative

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Anambra, Delta, Enugu| Nigeria. See other Jobs in Nigeria
• Category: Customer Care Jobs
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Job Description:

• Greeting customers warmly and assisting with inquires regarding products, services, billing and other related issues.
• Identifying customer needs and recommend appropriate solutions.
• Handling customer complaints or service issues professionally and empathetically.
• Following up with new and existing clients to ensure satisfaction.
• Ensuring the Workspace is clean, organized and that promotional materials are up-to-date and well displayed.
• Maintaining detailed records of customer interactions and progress.  
• Following up with customers to build long-term customer relationships.
• Up-selling and cross-selling services to meet customer needs.                   
• Maintaining knowledge of current promotions, products and company policies.
• Participating in team meetings, training sessions and performance reviews.

Qualifications and Requirements:

• Bachelor’s Degree/HND 

Salary Range: ₦100,000 – ₦150,000/month

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Account/Finance Officer

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Finance Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

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Job Description:

• To lead and direct forecasting and budgeting of the company’s business and financial performance.
• To lead and direct financial consolidation and reporting of the company’s performance.
• To lead and direct Revenue reconciliation with other operators.
• Ensure accurate revenue reporting by checking integrity of data from data warehouse and other data source systems.
• Analyze revenue report and follow the revenue trends.
• Review billing reports of the prior month to ensure which data to reprocess and escalate unsolved cases to Revenue Assurance.
• Conduct monthly data reconciliation between different data source system and follow the material difference till it’s solved if exists.
• Ensure timely reconciliation and payments to resellers and brand partners.
• Ensure efficient optimization of databases/systems and prompt resolution of all reconciling items.
• Monitor and report on key performance indicators in order to meet all month end reporting deadlines.

Qualifications and Requirements:

• A First Degree (BSc. or HND) in Accounting/Finance.
• Fluent in English.
• A professional accounting qualification (ACA, ACCA, CPA, CIMA) will be an added advantage.

Experience:

• 3+ years of working experience including:
• Minimum 2 years experience in finance department.
• Experience in using word, excel, and power-point
• Experience in banking/fintech industry is an added advantage.
• Telecoms experience would be an added advantage.

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