2025 Customer Service Trainee at Careers Verified

Careers Verified specializes in providing fast and accurate verification and background checks, assisting businesses in making informed hiring decisions.

They focus on delivering trustworthy insights and creating opportunities by sourcing talent and offering innovative solutions.

Applications are invited from interested and qualified candidates to apply for the 2025 Customer Service Trainee at Careers Verified.

Customer Service Trainee

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
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Job Description:

• As a Customer Service Trainee (Collections), you will be responsible for assisting in the recovery of outstanding debts while maintaining positive customer relationships.
• This entry-level role provides training and guidance to help you develop skills in customer service, negotiation, and debt collection processes.

Key Responsibilities

• Customer Interaction: Contact customers via phone, email, or chat to discuss overdue accounts and facilitate payment arrangements.
• Debt Collection: Learn and apply company policies and legal guidelines for debt recovery while maintaining professionalism and empathy.
• Account Management: Update customer accounts with accurate payment status, notes, and follow-up actions.
• Negotiation & Resolution: Work with customers to find suitable repayment plans based on their financial situations.
• Compliance & Policies: Follow regulatory requirements and company protocols to ensure ethical and legal collection practices.
• Training & Development: Participate in training programs to enhance communication, negotiation, and problem-solving skills.
• Customer Support: Provide general assistance to customers regarding their accounts, billing inquiries, and payment options.

Qualifications & Requirements

• Strong communication and interpersonal skills.
• Ability to handle difficult conversations with professionalism and empathy.
• Basic computer skills and familiarity with customer service software.
• Willingness to learn and adapt in a fast-paced environment.
• Previous customer service or call center experience (preferred but not required).
• Should reside within ikeja and its environs.

Collection and Billing Executive

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Join this Group to receive Job Alerts on WhatsApp, Click HERE

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Job Description:

• The Collection and Billing Executive is responsible for managing customer billing processes and ensuring timely collection of outstanding payments.
• This role involves handling invoicing, resolving billing disputes, following up on overdue accounts, and maintaining positive customer relationships while ensuring compliance with company policies and financial regulations.

Key Responsibilities
Billing Responsibilities:

• Generate and issue invoices accurately and on time.
• Ensure all billing transactions are recorded correctly in the system.
• Verify account details and update customer records as needed.
• Respond to customer inquiries related to billing discrepancies and account statements.
• Coordinate with internal departments to resolve billing issues efficiently.

Collections Responsibilities:

• Contact customers via phone, email, or letters to follow up on overdue payments.
• Negotiate and establish payment plans with customers to recover outstanding balances.
• Maintain records of collection efforts, payment commitments, and follow-up actions.
• Identify and escalate problematic accounts for further action, such as legal recovery or write-offs.
• Ensure compliance with company policies and regulatory guidelines in collection practices.

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Qualifications and Requirements:

• Candidates should possess a Bachelor’s Degree / HND or OND qualification with 0 – 1 years work experience.
• Strong communication and negotiation skills.
• Proficiency in MS Office
• Ability to handle sensitive financial matters with discretion and professionalism.
• Attention to detail and strong problem-solving abilities.

Collection Service Representative

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Join this Group to receive Job Alerts on WhatsApp, Click HERE

Are you an Employer? Click HERE to Post A Job

Job Description:

• As a Collection Service Representative you will be responsible for managing overdue accounts, collecting payments, and maintaining customer relationships in a professional and empathetic manner.
• Your primary goal is to ensure that outstanding debts are collected while providing excellent customer service.

Key Responsibilities

• Contact Customers: Reach out to customers with overdue accounts via phone, email, or written communication to request payment.
• Negotiate Payments: Discuss payment options and negotiate repayment plans with customers who are unable to pay the full amount upfront.
• Record and Update Accounts: Maintain accurate and up-to-date records of customer interactions and payment status in the company’s database or CRM system.
• Resolve Disputes: Address and resolve any disputes related to outstanding balances, ensuring customer concerns are properly handled and documented.
• Track Payment Trends: Monitor payment patterns and flag accounts that show signs of chronic late payment or non-payment.
• Escalate Issues: Escalate accounts that are persistently overdue to senior management or legal teams when necessary.
• Comply with Regulations: Ensure all collection activities comply with relevant laws and company policies, including fair debt collection practices.
• Customer Service: Provide excellent service by maintaining a respectful and professional attitude toward customers, offering solutions that benefit both parties.
• Report Metrics: Regularly report on collections progress, outstanding debts, and any challenges faced in achieving collection goals.

Skills & Qualifications

• Communication: Strong verbal and written communication skills to interact with customers effectively.
• Negotiation: Ability to negotiate payment terms and handle objections professionally.
• Problem-Solving: Quick thinking to find solutions for customers who may be struggling to make payments.
• Attention to Detail: Accurately track accounts, payments, and customer interactions.
• Empathy: Ability to understand customers’ financial difficulties and offer assistance while still achieving company goals.
• Computer Skills: Proficiency in using collection software, CRM systems, and Microsoft Office or similar programs.

Senior Business Analyst

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Abuja | Nigeria. See other Jobs in Abuja
• Category: Customer Care Jobs
• Join this Group to receive Job Alerts on WhatsApp, Click HERE

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Job Description:

• We are seeking an analytical and strategic thinker to join our team as a Senior Business Analyst.
• This role will involve working with multiple stakeholders, leading a team, overseeing the entire company’s business intelligence and operations control processes that enable informed decision-making and optimize business performance.
• The ideal candidate should have past experience working with stakeholders, excellent problem-solving skills, a strong analytical mindset, and a proven ability to work collaboratively across multiple departments. The position reports to the Chief Operation Officer, and works with other departmental leads.

Key Responsibilities

• Analyze business processes, identify opportunities for improvement, and recommend solutions to enhance efficiency and effectiveness.
• Develop and maintain comprehensive dashboards and reports to monitor key performance indicators (KPIs) across all business operations.
• Gather, analyze, and interpret data to provide actionable insights and support strategic decision-making.
• Efficient data quality skills, to maintain a wide range of data points.
• Collaborate with cross-functional teams to align business objectives and identify areas for operational optimization.
• Lead the preparation of detailed business models, feasibility studies, and financial analyses to support project proposals and organizational goals.
• Develop and document business workflows, ensuring alignment with organizational strategies and compliance requirements.
• Monitor industry trends, competitive landscapes, and market conditions to provide recommendations for business growth and risk management.
• Support the management team in tracking and evaluating the impact of key initiatives and projects.
• Lead research and development for key corporate expansion or knowledge to enhance operations.
• Conduct pricing analysis, evaluate cost structures, and develop pricing strategies that align with market trends and company objectives.
• Lead market and industry research initiatives to identify emerging trends, opportunities, and risks that inform business strategy.
• Oversee data collection, storage, and management processes, ensuring accuracy, security, and accessibility of critical business information.
• Develop and implement performance tracking systems to evaluate operational efficiency, identify bottlenecks, and recommend process improvements.

Qualifications

• Bachelor’s Degree in Business Administration, Economics, Statistics, Data or Business Analytics or a related field.
• Certification in Business Analysis or Project Management is an added advantage.
• 3 – 5 years of experience working with stakeholders, and reporting to the management.
• Proven experience as a Business Analyst or similar role, with a track record of driving successful business transformations.
• Proficiency in analytics tools like Google Suite, Power BI or Tableau, Advanced Excel, Flowcharts Software, and Database management skills.
• Strong business requirement experience, and management of projects/tasks to completion.
• Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
• Exceptional communication and presentation skills, with the ability to engage and influence stakeholders at all levels.
• Excellent organizational skills, with the ability to manage multiple projects and deadlines simultaneously.
• Self-driven, proactive, and able to thrive in a fast-paced, dynamic environment.
• An understanding of basic financial principles.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• A collaborative and supportive work environment.
• Access to ongoing training and development programs.
• Flexible working arrangements.
• HMO.

Female Sales and Marketing Manager

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Join this Group to receive Job Alerts on WhatsApp, Click HERE

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Job Description:

• We are seeking a dynamic and results-driven Sales and Marketing Manager to lead and implement strategies across our transportation, real estate, and oil & gas subsidiaries.
• The ideal candidate will have a proven track record in developing and executing sales and marketing plans, driving revenue growth, and building strong relationships with clients and stakeholders.

Responsibilities

• Develop and execute comprehensive sales and marketing strategies for each subsidiary to achieve revenue and market share targets.
• Conduct market research and analyze industry trends to identify new business opportunities and customer needs.
• Build and manage a high-performing sales team, setting clear goals and providing regular performance feedback.
• Create and oversee marketing campaigns, including digital marketing, events, and public relations, to enhance brand visibility.
• Collaborate with the product and operations teams to align offerings with customer demands and market trends.
• Build and maintain relationships with key clients, partners, and stakeholders to drive long-term business growth.
• Monitor sales and marketing performance metrics, providing regular reports to senior management.

Qualifications

• Bachelor’s Degree in Marketing, Business Administration, or a related field; MBA is an advantage.
• Minimum of 7 years’ experience in sales and marketing, preferably in transportation, real estate, or oil & gas.
• Strong leadership, communication, and negotiation skills.
• Proven ability to develop strategic plans and achieve sales targets.
• Experience in digital marketing and CRM tools is a plus.
• Must have experience in at least two industries – transportation & real estate
• Excellent interpersonal, communication, and negotiation skills.

Benefits and Salary

• Competitive salary with performance-based incentives (N500,000 – N700,000) / Month plus commission
• HMO
• Professional development and growth opportunities
• Communication allowances
• Travel/outstation allowance.

Administrative & Facility Manager

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Join this Group to receive Job Alerts on WhatsApp, Click HERE

Are you an Employer? Click HERE to Post A Job

Job Description:

• We are seeking an experienced Administrative & Facility Manager to oversee the day-to-day operations of our administrative department and facility.
• The successful candidate will be responsible for ensuring the smooth operation of our office, managing administrative staff, and implementing best practices across all levels.

Responsibilities

• Supervise the day-to-day operations of the administrative department and staff members.
• Hire, train, and evaluate employees and take corrective action when necessary.
• Develop, review, and improve administrative systems, policies, and procedures.
• Ensure the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Work with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Plan, schedule, and promote office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collect, organize, and store information using computers and filing systems.
• Oversee special projects and track progress towards company goals.
• Build and expand on skills by engaging in educational opportunities.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.
• 1-3 years of experience in a related field.
• Exceptional leadership and time, task, and resource management skills.
• Strong problem-solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.

KPIs

• Timeliness of administrative tasks completion
• Accuracy of data entry and record-keeping
• Efficiency in managing office supplies and inventory
• Number of successful process improvements implemented
• Percentage of budget adherence for administrative expenses
•  Client/stakeholder satisfaction with administrative support services.

What We Offer

• Salary: N150,000 – N250,000 per month.
• Competitive salary and benefits package
• Opportunity to work with a dynamic and growing company
• Professional development and training opportunities
• Collaborative and supportive work environment.

Sales Executive

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Join this Group to receive Job Alerts on WhatsApp, Click HERE

Are you an Employer? Click HERE to Post A Job

Job Description:

• We are seeking a dynamic and results-driven Sales Executive to join our team.
• The ideal candidate will be responsible for identifying and developing new business opportunities, building and maintaining client relationships, and driving sales growth.
• This role requires excellent communication skills, a strong ability to negotiate, and a proactive approach to achieving targets.

Key Responsibilities
Sales Strategy & Planning:

• Identify and research potential clients and markets.
• Develop and execute a sales plan to achieve targets.

Client Relationship Management:

• Build and maintain strong relationships with existing and prospective clients.
• Address client needs and provide suitable solutions.

Sales Execution:

• Present and demonstrate products/services to potential customers.
• Negotiate terms, prepare proposals, and close sales deals.

Market Analysis:

• Stay updated on market trends, competitor activities, and customer preferences.
• Provide insights and feedback to improve products/services.

Reporting & Documentation:

• Maintain accurate records of sales activities, client interactions, and opportunities in the CRM system.
• Prepare regular sales reports for management.

Team Collaboration:

• Coordinate with marketing, product, and operations teams to ensure seamless service delivery.
• Participate in team meetings and contribute to strategy discussions.

Key Performance Indicators (KPIs)

• Sales revenue achieved against targets.
• Number of new clients acquired.
• Client retention rates.
• Conversion rate of leads to customers.

Qualifications & Skills

• Proven track record of success in sales or business development.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to understand client needs and tailor solutions accordingly.
• Self-motivated, results-oriented, and able to work independently.
• Proficiency in CRM software and Microsoft Office Suite.

Method of Application

Interested and qualified candidates should send their CVs to: recruitment@careersverified.net using the job title as the subject of the mail.

Deadline: February 28, 2025

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