Customer Success Officer at Moniepoint Inc

Moniepoint Inc, (formerly TeamApt Inc) is a fintech company founded by Tosin Eniolorunda in 2015 that is focused on providing financial solutions for businesses.

Moniepoint is a financial technology company digitizing Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit, and business management tools they need to succeed.

Applications are invited from interested and qualified candidates to apply for the role of customer success officer at Moniepoint Inc.

SE Specialist, Shallow Offs./Terminals

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Kebbi | Nigeria. See other Jobs in Kebbi
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Job Description:

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

What You’ll Get To Do

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

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Qualifications and Requirements:

• Bachelor’s Degree or its equivalent
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident in Kebbi State, Nigeria

Key Performance Indicators

• Customer/User Satisfaction
• Request Logging (No missed support requests)
• Issue Resolution Time

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Method of Application

Qualified and interested candidates should Apply by Clicking the LINK below.

Deadline: Not Specified

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