Remote Customer Support Job at BruntWork – 2 Positions

Applications are invited from interested and qualified candidates to apply for the Customer Support Job at BruntWork.

BruntWork is a global remote outsourcing company that connects startups, entrepreneurs, and small businesses with vetted virtual assistants and remote professionals. Founded in 2020, the firm specializes in placing talent across various domains, including customer service, tech support, digital marketing, and data analytics

Working at BruntWork primarily offers remote, work-from-home flexibility with direct pay. As an independent contractor, you may also receive Health Maintenance Organization (HMO) coverage if hired full-time, alongside client-dependent perks like paid leaves, reimbursements, and performance incentives.

Individuals interested in the Customer Support Job at BruntWork should review the details, requirements, and application process provided below.

Customer Service and Social Media Assistant

Specifications:

• Full Time | Remote
• Eligibility: All Countries
• Location: Sydney | Abroad. See other Remote Jobs
• Category: Human Resources
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

We are seeking a proactive and customer-focused Virtual Assistant / Customer Support Representative to support a growing digital health platform specializing in longevity medicine and preventive healthcare. In this role, you will provide exceptional customer service, manage administrative and sales support tasks, coordinate lead follow-ups, and assist with social media management across multiple business entities. This is an excellent opportunity to join a fast-growing company dedicated to helping patients improve their long-term health through innovative, physician-led care.

Job Highlights

• Schedule: Monday – Friday, 8:00 AM – 5:00 PM Eastern Time
• Employment Type: Full-time (40 hours per week)
• Long-term Opportunity: Join a rapidly growing business with opportunities to grow alongside the company.

Key Responsibilities

• Make outbound phone calls and professionally assist prospective and existing clients.
• Respond to customer inquiries with exceptional written and spoken English.
• Provide customer support for the online telehealth longevity medicine platform.
• Coordinate lead follow-ups and maintain accurate records throughout the sales pipeline.
• Draft and send professional follow-up emails to prospects and clients.
• Provide administrative support for sales demonstrations, appointments, and client meetings.
• Manage and schedule social media content across multiple business entities.
• Assist with general administrative tasks to improve daily operational efficiency.
• Collaborate directly with the business owner to prioritize tasks and streamline workflows.
• Maintain organized records and ensure timely communication with clients and internal stakeholders.

Qualifications and Requirements:

• Excellent verbal and written English communication skills, with confidence handling phone-based customer interactions.
• Previous experience in customer service, administrative support, or Virtual Assistant roles.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Comfortable working independently while managing priorities across multiple businesses.
• Proficiency with social media platforms and standard office productivity tools.
• Availability to work full-time during US Eastern Time business hours.

Preferred Qualifications

• Experience using Salesforce or another CRM platform.
• Previous experience supporting telehealth, healthcare, or medical-related businesses.
• Familiarity with sales support, lead management, or customer success operations.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

HubSpot Marketing Assistant:

Specifications:

• Full Time | Remote
• Eligibility: All Countries
• Location: Sydney | Abroad. See other Remote Jobs
• Category: Human Resources
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Our client is looking for an experienced HubSpot Marketing Assistant to support their Marketing Manager across content publishing, community engagement, email marketing, and CRM administration, all managed primarily through HubSpot. This role is ideal for a marketing professional who already understands the fundamentals of digital marketing and can hit the ground running with minimal training. You’ll work closely with the Marketing Manager to execute on strategy, freeing her up to focus on high-level planning, brand storytelling, and content production. This is not an entry-level role; our client needs someone who can confidently manage day-to-day marketing operations independently, with clear direction rather than step-by-step instruction.

Schedule

• Monday – Friday, 8:00 AM – 5:00 PM Sydney Time (40 hours per week)

Responsibilities

• Schedule and publish approved content across social media platforms via HubSpot
• Write engaging captions for routine/templated posts, aligned with the company’s brand voice and messaging
• Manage community engagement: responding to comments and direct messages, escalating sensitive or complex enquiries as needed
• Build, schedule, and send email marketing campaigns and newsletters via HubSpot
• Maintain CRM data hygiene in HubSpot: updating and tagging marketing contacts and cleaning lists
• Build and manage marketing reports in HubSpot, tracking content, email, and campaign performance
• Create and manage HubSpot workflows to support marketing campaigns and lead nurturing
• Maintain the content calendar: tracking deadlines and following up with internal stakeholders for updates, photos, and approvals
• Assist with day-to-day management of existing Meta Ads campaigns, monitoring performance and making minor optimisations as directed (campaign strategy, budget, and all major decisions remain with the Marketing Manager)

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Qualifications and Requirements:

• Minimum 3+ years’ hands-on experience in a marketing role (in-house or agency)
• Demonstrated experience managing social media accounts and content calendars for a business or brand
• Strong copywriting skills, with the ability to write on-brand captions and email content from brief examples
• Strong working knowledge of HubSpot, including social media scheduling, email campaign builds, CRM/contact management, workflow creation, and reporting
• Confident, professional communication style: able to represent a premium brand when engaging with customers online
• Highly organised, with strong attention to detail and the ability to manage multiple ongoing tasks independently
• Comfortable working autonomously and proactively flagging issues

Qualifications

• Experience managing or assisting with paid Meta advertising campaigns is highly desirable
• Background in marketing for a service-based, trade, construction, or design business is highly preferred

What Our Client Offers

• The opportunity to work closely with an experienced Marketing Manager on a well-established, multi-award-winning brand
• Flexible, remote working arrangement
• Clear scope of responsibilities, with room to take on more (e.g., paid ads) as trust and capability are demonstrated

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

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