Customer Support Job at Busha Digital Ltd (Hybrid)

Applications are invited from interested and qualified candidates for the Customer Support Job at Busha Digital Limited.

Busha Digital Limited, commonly known as Busha, is a premier financial technology firm and digital assets infrastructure provider serving retail crypto investors, corporate treasuries, and cross-border businesses across Africa. Founded in 2019 by Michael Adeyeri and Moyo Sodipo and headquartered in Lekki, Lagos, the company operates as the pioneering Securities and Exchange Commission (SEC) licensed digital assets exchange in Nigeria.

Busha Digital Limited offers the unique opportunity to be part of a highly regulated, venture-backed Web3 pioneer leading the financial evolution of Sub-Saharan Africa. Working within this high-growth blockchain software environment allows employees to develop advanced competencies in cryptographic data security, cross-border payment compliance, and macro-financial risk management tools.

Individuals interested in the Customer Support Job at Busha Digital Limited should review the job details, requirements, and application process provided below.

Customer Support Associate

Specifications:

• Full-time – Hybrid Jobs
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

We are seeking a motivated and experienced male Customer Service team member to join our team, as part of our commitment to diversity and inclusion. The ideal team member will develop and maintain long-term relationships with our clients. Your primary goal will be to enhance customer experiences consistently. This role involves tracking all points of customer engagement, addressing all customer queries, and identifying ways to improve our customer service. You will play a crucial role in ensuring that every customer interaction adds value to their experience and interaction

Responsibilities:

• Improve customer service experience, create engaged customers, and facilitate organic growth
• Develop strategies for increasing customer satisfaction and loyalty
• Develop and implement efficient customer success strategies
• Collect data to clearly understand the needs of the customers
• Align customer experience strategies with marketing initiatives, as well as informing customers of new products, features, and functionalities
• Answer questions customers may have about our products and services
• Provide potential and existing customers with exceptional services
• Listen to customers’ concerns or complaints and take proactive steps to maintain positive experiences
• Ensure that customers are satisfied with our products and services
• Work with other departments to ensure customer needs are met
• Ensure that customer issues are handled on time and follow up with them to make sure their issue has been satisfactorily resolved
• Ensure customer satisfaction and provide professional customer support
• Provide introductory information to new customers.
• Review customer feedback and complaints to identify areas for improvement and opportunities for growth.
• Track customer contact information and preferences so that they can be contacted in the future
• Analyse data to identify trends in customer preferences, needs and buying habits so that we can make informed decisions based on those habits
• Maintain a positive, empathetic, and professional attitude toward customers always.

Join Jobs Region WhatsApp Group To Receive Job Alerts!

• Jobs Region Group 1
• Jobs Region Group 2
• Jobs Region group 3

Qualifications and Requirements:

• As part of our commitment to diversity and inclusion, we are seeking a male Customer Service team member
• Great multitasking ability.
• Ability to handle a high volume of live chats
• Familiar with Customer Relationship Management Platforms
• Patience and empathy
• A passion for customer satisfaction
• Ability to work effectively with cross-functional teams.
• A team player with excellent communication skills
• As part of our commitment to diversity and inclusion

Nice to have:

• Knowledge of the crypto industry

What We Offer:

• Hybrid work environment
• Competitive compensation and benefits
• Learning and development plan
• Work tools and gadgets that work for you
• Collaborative and inclusive culture

Jobs Region

How to Apply for the Customer Support Job at Busha Digital Ltd

Interested and qualified candidates for the Customer Support Job at Busha Digital Ltd should click the GREEN BUTTON below to apply.

Deadline: Not Specified

Check out the Full List of All Jobs for more available opportunities.

Receive Job Alerts through our Social Media Channels:

• WhatsApp: Jobs Region Alert WhatsApp
• Telegram: Jobs Region
• Twitter: @jobsregion
• Instagram: @jobsregion