Entry Level Job at DHL Nigeria

Applications are invited from interested and qualified candidates to apply for the customer service job at DHL Nigeria.

DHL International Nigeria is a subsidiary of Deutsche Post DHL Group, a global leader in the logistics industry. Established in Nigeria in 1979, the company provides a comprehensive portfolio of logistics services that includes international express delivery, e-commerce shipping, air and ocean freight, supply chain management, and specialized solutions for various industries.

DHL Nigeria offers employees significant benefits, including opportunities for continuous learning and professional growth within a global, well-regarded brand. The company is often praised for its professional and inclusive culture, which emphasizes teamwork and respect for colleagues.

Individuals interested in the entry-level job at DHL Nigeria should review the job details, requirements, and application process provided below.

Service Point Advisor

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Rivers | Nigeria. See other Jobs in Port Harcourt
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Provide quality and professional service to walk in customers in a manner that will repeat Patronage.

Key responsibilities

• Provide customer oriented service at all times in order to satisfy Customer’s needs.
• Sell DHL range of products and services at point of sale in order to stimulate patronage of other services.
• Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively at all times.
• Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.
• Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day to the Receiving Cashier.
• Ensure accurate coding of all shipments accepted and details entered in the system to facilitate prompt shipment delivery.
• Confidently and knowledgeably handle customer’s complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer’s full satisfaction.
• Handle customer’s objections in a professional manner to reinstall the customer’s faith in DHL
• Highlight areas of improvement, with suggested solutions – to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL.
• Respond to customer’s queries regarding information on prices customs requirements etc.

Qualifications – External

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Qualifications and Requirements:

• One year post qualification relevant to work experience preferably within the service industry
• HND/ 1ST degree

Education & experience

• Typing skills (at least 30wpm preferable)
• Telephone skills (excellent)
• Conflict resolution skills (excellent)
• Communication skills – spoken and written (excellent)
• Negotiation and interpersonal skills (excellent)
• Sound customer relationship experience
• Strong understanding of customer service and operations
• Mental Alertness.
• Attention to details.

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How to Apply for the Entry-Level Job at DHL Nigeria

Interested and qualified candidates for the Entry Level Job at DHL Nigeria should click the GREEN BUTTON below to apply.

Deadline: Not Specified

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