Fresh Jobs at MTN Nigeria (7 Positions)

Applications are invited from interested and qualified candidates to apply for the jobs at MTN Nigeria, including roles such as tech, customer service, and many more.

MTN Nigeria is a leading telecommunications and digital services provider, headquartered in Lagos, and is the largest subsidiary of the multinational MTN Group. Since launching commercial operations in 2001, MTN Nigeria has played a pivotal role in the nation’s digital transformation by providing voice, data, digital, enterprise, and fintech services, including MoMo Payment Service Bank (PSB).

MTN Nigeria offers significant benefits, including robust opportunities for career development within a leading telecommunications company. The company provides a professional, inclusive, and collaborative environment, often praised for its quality training and skill development programs.

Individuals interested in the fresh jobs at MTN Nigeria should review the job details, requirements, and application process outlined below.

Senior Manager – Sales and Trade Development – Ogun

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Ogun | Nigeria. See other Jobs in Ogun
• Category: Telecom Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• To manage radio network design and optimization activities in the Eastern part of the network comprising (Anambra, Imo, Delta, Enugu, Ebonyi, Abia, Benue, River, Crossriver, Akwaibom and Bayelsa), ensuring that enough capacity and coverage is provided to support subscriber growth and usage demands. To provide high quality of service (QoS) to MTN subscribers from a radio access point of view.

Description
Network optimization functions within the region which will be measured by:

• Capacity assurance – Liaise with the Planning and implementation team to ensure that at any time the network will be able to accommodate the subscriber level anticipated 3 months ahead
• SLA KPIs improvement – Ensure that the optimization vendors execute optimization actions to continually improve the SLA KPIs
• Technology integration – Liaise with the Planning team to ensure that multiservice sites (2G, 3G, 4G,  etc) are properly designed and integrated with minimal complexity and good Inter Radio Access Technology performance.
• Time – Ensuring that network optimization and SLA KPIs improvement are done in timely manner.
• Always maintain a detailed knowledge of the coverage areas of all the RAN nodes in the regions, profile their performance and report status
• Monitor, benchmark and report all competitor activities
• Manage customer complaints handling with the optimization vendor.
• Apply the use of optimization tools to conduct routine deep dive to identify network problems and resolve them.
• Be aware of any of the issues below that may affect the successful operation of MTN’s business within the region
• Provide specialist technical support to all other departments regarding the network and radio related features
• Conduct the trialing and deployment of new features on the network
• Conduct routine coverage evaluation using physical drive tests and virtual drive tests.
• Conduct daily, weekly and monthly analysis and audit of the network, resolve identified issues through the optimization vendors and escalate the ones meant for other stakeholders.
• Monitor and analyze network performance and configuration to ensure KPIs are in conformance with targets for the region
• Continuously analyze traffic, utilization and subscriber growth in order to foresee needs for capacity expansion.
• Review, prepare and load cell data for rehoming sites.
• Evaluate, verify and supervise the optimization of MTNN radio networks by managed service vendor(s)

Requirements
Education:

• A first degree in Economics, Business Administration, Commerce or any Social Science degree
• Possession of a post graduate degree maybe an added advantage
• Fluent in English and language of country preferable

Experience:

9-17 years’ work experience comprising:

• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry 
• Worked across diverse cultures and geographies advantageous
• Sales experience in an FMCG environment, Services industry/Logistics environment
• Telecoms experience would be an added advantage

Engineer – BTS Field and RHLS

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Engineering Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Mission:

• To monitor and optimize RBS Field and Radio network to meet MTNN goal of delivering quality of service for improved customer experience.

Description:

• Provide high level support for complex field operations (RBS) related emergency/ faults and ensure that all faults are rectified promptly within contracted SLA.
• To ensure RBS expansion/ reconfiguration is carried according to schedule and with minimal distortion to service. 
• Implement and introduce technological innovations to improve MTNN quality of service
• Prepare and compile report on the availability and quality of RBS sites considering the Service Level Agreement (SLA).
• Carry out routine site maintenance/performance checks to ensure the integrity of MTN Nigeria’s assets and improved customer experience.
• Supervise RBS radio routines as defined to schedule. 
• Ensure maintenance work undertaken by contractors meets MTN Nigeria’s specification.
• Perform high level support functions on all MTN RAN network, ZTE, Huawei and Ericsson BSC, RNC,  g-NODEB, E-NODE B, NODE B  and RBS sites.
• Ensure all security and network Integrity documentation is completed and adhered to according to NCC rules and regulations.
• Ensure New Radio Hardware or Software Type Approval before Roll-out or deployment to the MTNN Network
• Perform Calibration of tools and Equipment
• Interface with Spare Parts Management System, SPMS, VENDORS to ensure that RBS, Node B, e-Node B, g-Node B, BSC and RNC, TRANSMISSION and LAN WAN, Radio spares are optimized.
• Ensure every New IBS-DAS Node is ATPied and Accepted.
• Provide and manage Network Operation Services Consumables.
• Maintain all MTN and professional ethical standards and ensure internal audit activities are carried out in compliance with The International Standards for the Professional Practice of Internal Auditing (Standards) 
• Implement approved FNI software and Hardware changes as directed with change request

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Qualifications and Requirements:

• Frist degree in Electrical Engineering or any related field. 

Experience:

3-7 years’ experience which includes

• 3-7 years RF & BTS experience with a GSM or Wireless Telecomm operator 
• Experience in transmission and radio planning is desirable
• Radio Frequency Propagation
• Microwave Radio equipment operation and maintenance.

Personal Assistant – CCRO

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Admin Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Reports To: Chief Customer Relations and Experience Officer – CCXO

Division: Customer Relations and Experience

Mission:

• To provide administrative support services to the office of the assigned Executive in MTNN and thus contribute to the smooth operation of the department.

Description:

• Act as the point of contact to the Executive, handling and distributing confidential mails, telephone calls, faxes, etc.
• Develop and maintain an efficient documentation and filing (electronic and hard) process.
• Manage sensitive matters and information regarding peculiar issues within the department.
• Co-ordinate and manage Executive calendars, travel arrangements and schedules, negotiating potential conflicts and determining     feasible alternatives.
• Perform a diversity of secretarial and administrative support activities including composing memos and correspondences, compiling reports, creation of spreadsheets and manipulation of spreadsheet data.
• Cross-examine documents for Exec’s review to ensure quality control and compliance to MTNN policies.
• Collate monthly activity reports from the different units within the assigned department for the Exec’s review.
• Perform quality control checks on assigned Exec’s presentations, to ensure proper formatting and elimination of errors.

Education:

• First degree in any related discipline 
• Fluent in English

Experience:

• 1 – 3 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium organization.

Senior Manager – Regional Marketing

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Sales Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Reports To: General Manager – Brands and Communications

Division: Marketing 

Mission:

• Drives business growth and brand excellence by developing and executing regional marketing strategies that cascade brand and product propositions across all channels and touchpoints. 
• Leverages cross-functional collaboration to deliver impactful marketing activations, trade visibility, and customer education initiatives that drive brand preference, product adoption, and revenue growth. 
• Ensuring consistent brand identity and maximizing brand activation opportunities, the role contributes to MTN’s market share growth and competitive advantage.

Description:

• Develop and execute annual /regional marketing plans for customer education, brand preference, brand loyalty and product/proposition adoption in the regions
• Work with the integrated marketing agency to develop regional adaptations of campaigns being developed by the master brand team
• Ensure all campaigns are speedily deployed across the appropriate channels in the regions at the same time a national campaign goes live. 
• Articulate a clear and compelling strategy for channel marketing for regional propositions and other products & services.
• Create and implement a long-term retail/on-ground strategy, producing a yearly “boots on the ground strategy” working the Sales team and other industry sectors to achieve business KPIs
• Ensure MTNN’s corporate identity is adhered to on all trade communication materials working with the Master brand team
• Compile regional competitive intelligence using detailed market and audience analysis.
• Ensure standardization of communication materials in all channels, MTN shops and the trade in line with corporate identity compliance 
• Work with the sales team to ensure retail audit of all MTN stores
• Prepare communication material deployment plans for all channels in the regions to ensure materials deployed are in line with Business priorities
• Identify and take advantage of new business opportunities, e.g., partnerships with FMCGs and other sectors through value-based symbiotic relationships to push product adoption in the trade.
• Maintain leadership in trade visibility in key commercial nerve centres and revenue generating markets working with the GTM teams.
• Drive customer education in the channels working with the Sales 
• Measure and report performance of all field activations and assess against goals (ROI and KPIs) working with the sales team 
• Identify new local trends/insights in the regions to enhance communication and brand relevance in the regions
• Organize mystery shopping to ensure product knowledge of customer interfacing staff 
• Lead and coordinate the activation agencies/sales reps to deliver on all KPIs set for on-ground product adoption activities/regional sponsorships working with the sales teams
• Articulate agency /sales rep KPIs for all activations working with the respective commercial functions
• Budget optimization for greater efficiency and output.

Education:

• A first degree in Marketing, Mass communication, a business-related degree, or any social science discipline
• A post-graduate diploma in Marketing, Business Administration or a related discipline
• Master’s in business administration will be an advantage
• APCON Certification
• Fluency in English and other local languages

Experience:

9 – 17 years’ experience which includes:

• At least 8-12 years in core marketing, Go-to-market strategy, regional marketing and brand activations 
• At least 8 years of proven experience in developing and executing Marketing strategies, retail marketing and Go-To-Market plans
• At least 4-6 years in a leadership role managing teams
• Strong leadership and decision-making skills
• Strong interpersonal skills
• Excellent understanding of Brand strategy, Sponsorships and promotions, brand activations and trade marketing
• Adept in handling time-sensitive projects and deadlines, planning of promotions with focus on on-ground product adoption strategies
• Excellent relationship management and stakeholder engagement skills

Account Partner – SME Sales (Lagos Island Badagry)

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Finance Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Reports To: Manager – EB Sales Large and Medium Enterprise Badagry

Division: Enterprise Business

Mission:

• To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
• To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability and customer satisfaction. 

Description:

• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue
• Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery.
• Prepare weekly and monthly corporate sales status reports. 
• Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Conduct research on potential customers and their disposable income using the data mining system.
• Prepare and present all sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Manage virtual team to ensure log of all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ industry operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, up to C-level, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services.

Education:

• First degree in any related discipline 
• Fluent in English  

Experience:

3-7 years’ experience which includes

• Minimum of 3 years’ experience in an area of specialization; with experience with working with others
• Experience working in a medium organization

Representative – Sales and Trade Development Alimosho 3/Egan

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Finance Jobs | Tech Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Reports To: Manager – Sales and Trade Development Lagos Boundary

Division: Sales and Distribution

Mission:

• To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory. 
• To drive visibility and brand affinity within assigned territory for competitive edge.

Description:

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 – 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Gather market information and provide feedback to management.

Education:

• First degree Preferably social sciences
• Fluent in English 

Experience:

1–3 years’ experience in an area of specialization, with experience working with others

• Experience orking in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment

Account Partner – EBU Sales SouthWest

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Oyo | Nigeria. See other Jobs in Oyo
• Category: Telecom Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Reports To: Manager – EB Sales Large and Medium Enterprise SouthWest

Division: Enterprise Business

Mission:

• To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
• To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability and customer satisfaction.

Description:

• Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business

Education:

• First degree in related discipline 
• Experience working in a medium organization

Experience:

3-7 years’ experience which includes

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
• Experience working in a medium organization.
• Experience in internal audit function

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