Front Desk Officer at AB Microfinance Bank

AB Microfinance Bank is a licensed national microfinance institution in Nigeria, operating under the Central Bank of Nigeria. It has 36 branches across the country and aims to provide financial services to underserved communities.

The purpose of the bank is to provide affordable loans to entrepreneurs, improve the financial status of Nigerians through deposit accounts, promote economic empowerment, and build long-term business relationships with customers. 

Applications are invited from interested and qualified candidates to apply for the role of Front Desk Officer at AB Microfinance Bank.

Front Desk Officer

Job Specifications:

• Full Time
• Required Qualifications: OND – BA/BSC/HND 
• Location: Ogun | Nigeria. See other Jobs in Ogun
• Category: Customer Care Jobs
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Job Description:

LOCATION: OGUN STATE (IJEBU-ODE)

REF CODE:  FDO/BS/FEB/2025

Main Responsibilities:

• Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
• Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
• Coordinating loan clients for disbursement according to disbursement schedules.
• Resolves product or service problems by clarifying customer\’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
• Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
• Organize, Sort and distribute incoming mail without delays.
• Ensure that the driver’s log book, fuel login sheet, is logged properly and updated.

Qualifications and Requirements:

• A minimum of an OND in any relevant field.
• Strong communication and interpersonal skills.
• Proficiency in sales and marketing.
• Competency in using a computer.
• Excellent customer service skills.
• 1-2 years of relevant work experience is an advantage.
• Capability to work independently with minimal supervision.

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Trainee Client Adviser

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Ekit| Nigeria. See other Jobs in Ekiti
• Category: Graduate Trainee Jobs
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Job Description:

LOCATION:     EKITI STATE (ADO-EKITI) & LAGOS state

REF CODE:    TCA/BS/FEB/2025

Main Responsibilities:

• Taking Enquiries and providing necessary information to clients
• Active sales of the Banking Services products
• Direct promotion in markets
• Mobilize deposits by cross-selling the banks products and giving general information about products/ services and their uses/benefits.
• Account opening and all customer account related operations
• Disbursements of loans
• Providing excellent customer service

Qualifications and Requirements:

• A minimum of a B.Sc. or HND qualification in any relevant field.
• Strong communication and interpersonal skills.
• Proficiency in sales and marketing.
• Competency in using a computer.
• Excellent customer service skills.
• 1-2 years of relevant work experience is an advantage.
• Capability to work independently with minimal supervision.

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Method Of Application

Interested and qualified candidates should apply by clicking the button below to start their application.

Deadline: March 5, 2025

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