Remote Job at Bumpa – 5 Positions

Applications are invited from interested and qualified candidates to apply for the Customer Service Job at Bumpa.

Bumpa is a Nigerian technology company that provides a mobile and web application to help small and medium-sized businesses (SMEs) manage and grow their businesses.

Bumpa Nigeria offers the opportunity to be part of an innovative and impactful tech startup that is actively contributing to the growth of SMEs across Africa. Employees benefit from a professional and collaborative work environment that encourages learning and growth, providing valuable experience in the fast-growing social commerce and fintech sectors.

Individuals interested in the job at Bumpa should review the job details, requirements, and application process outlined below.

Customer Support Specialist Bumpa Specialist

Specifications:

• Contract | Remote
• Required Qualifications: BA/BSC/HND
• Location: Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Bumpa is building the future of commerce in Africa by helping businesses start, run, and grow more easily. At Bumpa, our merchants are at the heart of everything we do. As a Bumpa Specialist, you’ll be one of the first and most important touchpoints in their journey, helping them navigate the platform, resolve issues quickly, and get the support they need to run and grow their businesses with confidence. This role is focused on delivering clear, timely, and helpful support across key merchant touchpoints while contributing to overall merchant satisfaction, trust, and long-term success on the platform. You will support merchants across multiple channels, including phone, live chat, email, WhatsApp, and social media, helping them solve everyday challenges and making their experience with Bumpa as smooth as possible. Beyond responding to questions, you will play an important role in improving the quality of the merchant experience. You’ll identify recurring issues, document useful feedback, and work closely with internal teams to help improve support processes and the product itself. You’ll thrive in this role if you are a strong communicator, tech-comfortable, detail-oriented, proactive, and genuinely interested in helping small business owners succeed.

Merchant Support & Issue Resolution

• Serve as a primary point of contact for merchants across live chat, phone, email, WhatsApp, and social media.
• Respond to merchant inquiries promptly with clear, accurate, and helpful information.
• Support merchants with common issues such as product uploads, order management, store setup, and basic payment-related questions.
• Follow internal processes and support guides to troubleshoot and resolve issues efficiently.
• Escalate more complex or technical issues to the relevant teams while keeping merchants informed of progress.
• Take ownership of merchant issues and ensure they are fully resolved or properly handed over.

Customer Experience & Satisfaction

• Deliver fast, friendly, accurate, and consultative support to merchants.
• Maintain high customer satisfaction, strong response times, and strong first-contact resolution.
• Understand merchant needs and tailor support based on their business type and use case.
• Collect merchant feedback and share insights that can improve the product experience and merchant journey.

Documentation & Knowledge Management

• Contribute to Bumpa’s Help Center by creating and updating FAQs, tutorials, and support guides.
• Maintain accurate ticket notes and merchant histories in the CRM or support dashboard.
• Identify recurring issues and work with Product and Engineering teams to support long-term solutions.

Collaboration & Internal Communication

• Liaise with Sales, Account Management, and Engineering teams to resolve cross-functional merchant issues.
• Share customer insights, recurring pain points, and feature requests to help inform improvements.
• Actively participate in weekly support reviews to evaluate performance metrics and identify opportunities for improvement.

What Success Looks Like

• Merchants consistently receive fast, clear, and reliable support across all assigned channels.
• Customer satisfaction, response time, and first-contact resolution metrics are maintained at a strong level.
• Merchant issues are resolved efficiently, with appropriate escalation and follow-through where needed.
• Merchant pain points, recurring issues, and feedback are documented clearly and shared with the relevant teams.
• Help Center content and internal support documentation are improved to reduce repeated issues and support better self-service.
• The specialist builds strong product knowledge, shows ownership in handling merchant concerns, and becomes a dependable frontline representative of the Bumpa experience.

Qualifications and Requirements:

• Bachelor’s degree in Business,  Communications, or a related field, or equivalent practical experience.
• 0–2 years of experience in customer support, customer service, or another customer-facing role, including internships.
• Strong verbal and written communication skills, with the ability to explain things clearly and simply.
• Comfortable supporting customers across multiple channels, including email, phone, live chat, and social media.
• Basic problem-solving skills and strong attention to detail.
• Tech-savvy, with the ability to quickly learn new tools and systems.
• Good organizational skills and the ability to manage multiple conversations at once.
• Positive attitude, reliability, and willingness to learn in a fast-paced environment.
• Self-motivated, adaptable, and able to thrive in a startup environment.

Benefits:

• Competitive salary
• Paid annual leave
• Full extended medical benefits
• A supportive and collaborative internal culture
• Diverse, smart, and talented co-workers
• A collaborative, fun work environment where laughing and learning to go together
• Growth opportunity to same and other roles

---

Join Jobs Region WhatsApp Group To Receive Job Alerts!

• Jobs Region Group 1
• Jobs Region Group 2
• Jobs Region group 3

---

Merchant Success Associate

Specifications:

• Full Time | Remote
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

The Merchant Success Associate, also known internally as a “Bumpa Expert”, is responsible for helping new and existing merchants successfully onboard, go live, and grow on Bumpa. You will work closely with assigned merchants from the point of subscription, guiding them through store setup, inventory upload, payment configuration, delivery setup, and key business settings. Your goal is to help merchants launch faster, process orders, collect payments, and use Bumpa confidently for their daily business operations. Beyond onboarding, you will manage assigned merchant accounts, track adoption, identify growth opportunities, and support merchants in increasing sales volume, online orders, and GMV through better platform usage, workflow optimisation, and proactive engagement. If you enjoy solving problems, simplifying technical processes, and using data and product knowledge to help merchants succeed, this role is for you. If you enjoy solving problems, simplifying technical processes, and using data and product knowledge to help merchants succeed, this role is for you.

What you’ll be doing

• Guide new merchants through onboarding and ensure they are ready to go live.
• Support store setup, inventory uploads, payment configuration, delivery setup, and key business workflow setup.
• Manage assigned merchant accounts and build strong relationships with business owners.
• Drive merchant adoption, online sales performance, and business growth.
• Help merchants use Bumpa tools to manage online and offline orders, payments, inventory, customers, and daily operations.
• Identify onboarding blockers early and provide practical support to resolve them.
• Proactively check in with merchants to improve engagement, retention, and product usage.
• Recommend workflows that help merchants run their businesses more efficiently.
• Share merchant feedback, requests, and recurring issues with Product, Sales, Engineering, and Growth teams.
• Maintain accurate records of onboarding progress, account activity, merchant performance, and growth opportunities.
• Meet onboarding, activation, adoption, and growth targets.

Qualifications and Requirements:

• Bachelor’s degree in a relevant field.
• 2–3 years’ experience in customer success, onboarding, account management, sales, or customer support.
• Experience working with SMEs, merchants, e-commerce businesses, or SaaS products is an advantage.
• Strong communication and relationship management skills.
• Good understanding of onboarding, adoption, account management, and consultative selling.
• Comfortable making calls, sending follow-up emails, and engaging merchants proactively.
• Able to understand merchant needs and recommend practical solutions.
• Strong problem-solving skills and ability to handle challenging customer situations.
• Comfortable using data to track performance and identify growth opportunities.
• Experience with tools such as Freshdesk, Slack, Google Workspace, CRM tools, or e-commerce platforms is an advantage.
• Tech-savvy, organised, proactive, and able to learn quickly in a fast-paced environment.

Benefits:

• Competitive salary
• Paid annual leave
• Full extended medical benefits
• A supportive and collaborative internal culture
• Diverse, smart, and talented co-workers
• A collaborative, fun work environment where laughing and learning to go together
• Growth opportunity to same and other roles

Mobile Engineer – Mid Level

Specifications:

• Contract | Remote
• Required Qualifications: BA/BSC/HND
• Location: Nigeria. See other Jobs in Lagos
• Category: Tech Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

The Bumpa Engineering team plays a critical role in building products that simplify commerce for small businesses across Africa. We are looking for a mid-level Mobile Engineer to join our Products team and contribute to building reliable, user-friendly, and scalable mobile experiences. This role will support the development of product features across the Bumpa app, including areas such as payments, orders, product listings, customer engagement, business management, and other core mobile experiences. The ideal candidate should have strong React Native experience, a good product mindset, and an interest in building tools that help small businesses sell, get paid, and manage their operations more efficiently.

Key Responsibilities

Mobile App Development

• Design, develop, and maintain high-quality React Native mobile applications for iOS and Android.
• Build and improve product features across areas such as payments, orders, product listings, customer engagement, and business management.
• Support the development and optimization of product features across key user journeys, including payments, orders, listings, and business management tools.
• Improve app performance, responsiveness, usability, and reliability.

Collaboration

• Work closely with Product, Design, Backend, QA, and other Engineering team members to deliver mobile features.
• Contribute to technical discussions and help make practical engineering decisions.
• Translate product requirements into clean, maintainable, and scalable mobile solutions.
• Participate in code reviews and support good engineering practices within the mobile team.

Integrations and APIs

• Integrate mobile applications with backend services, RESTful APIs, and third-party tools.
• Support authentication, data synchronization, and error handling across mobile experiences.
• Work with backend engineers to ensure smooth and reliable mobile-to-server  communication.

Testing and Troubleshooting

• Write and maintain unit, integration, and UI tests where applicable.
• Debug and resolve mobile issues in a timely manner.
• Monitor and improve the stability of mobile features after release.
• Identify opportunities to improve existing code, user flows, and app performance.
• Prove the performance, reliability, and scalability of commerce systems.

Qualifications and Requirements:

• Experience with TypeScript.
• Experience working on ecommerce, fintech, SaaS, commerce, or other user-facing product experiences.
• Familiarity with mobile testing frameworks.
• Familiarity with CI/CD pipelines for mobile applications.
• Experience working with GraphQL APIs.
• Understanding of app performance optimization and mobile release processes.

Desired Personal Attributes

• Strong user-centric mindset and care for good mobile experiences.
• Comfortable taking ownership of assigned features and delivering them reliably.
• Collaborative and open to feedback.
• Curious, eager to learn, and willing to grow within a fast-moving engineering team.
• Practical problem-solver with attention to detail.
• Interest in building products that help small businesses operate and grow.merchants grow.

Benefits:

• Competitive salary
• Paid annual leave
• Full extended medical benefits
• A supportive and collaborative internal culture
• Diverse, smart, and talented co-workers
• A collaborative, fun work environment where laughing and learning to go together
• Growth opportunity to same and other roles

---

Join Jobs Region WhatsApp Group To Receive Job Alerts!

• Jobs Region Group 1
• Jobs Region Group 2
• Jobs Region group 3

---

Senior Backend Engineer – Commerce:

Specifications:

• Full Time | Remote
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

The Bumpa Engineering Team is critical to fulfilling our vision of creating solutions that simplify commerce for small businesses across Africa. This role will work with Product, Design, and other cross-functional teams to decide what products we build and how we build them to solve complex commerce problems for business owners. We are looking for someone with strong technical acumen who is curious and passionate about building scalable commerce products. You will be responsible for building and optimizing commerce-based products and features that help the business acquire, engage, and retain small business owners on our platform, while also helping our merchants sell better, manage their businesses more efficiently, and grow sustainably. We are looking for someone who is excited about building innovative products for the commerce space.

Architecture and Design

• Collaborate with product teams to understand requirements and translate them into robust technical designs.
• Design and develop highly scalable, secure, and performant commerce applications and backend systems.
• Build systems that support core commerce experiences such as product catalogues, storefronts, inventory, orders, customer management, checkout, fulfilment, and business operations.
• Promote best practices in software design, testability, reliability, and maintainability.

Development

• Write clean, well-structured, and efficient code in relevant programming languages such as Laravel PHP, Node.js, Python, or other modern backend technologies.
• Build and optimize backend services that power seller tools, storefront experiences, order management,  customer engagement, and other commerce-related products.
• Implement integrations with third-party services and internal systems that support commerce workflows.
• Utilize cloud-based technologies effectively, such as AWS, Azure, or GCP.

Testing and Debugging

• Design and implement unit and integration tests to ensure code quality and robustness.
• Actively participate in troubleshooting and resolving complex technical issues.
• Monitor, debug, and improve the performance, reliability, and scalability of commerce systems.

Continuous Improvement and Innovation

• Stay current on emerging commerce trends, technologies, and best practices.
• Contribute to improving code quality, development processes, and system optimization.
• Identify opportunities to improve the seller and buyer experiences and operational efficiency through technology.
• Mentor and guide junior developers, fostering a culture of knowledge sharing and technical excellence.

Qualifications and Requirements:

• 5+ years of hands-on software development experience, preferably in commerce, SaaS, fintech, marketplace, or business management products.
• Deep understanding of software development principles, design patterns, and algorithms.
• Proficiency in at least one modern programming language such as Laravel PHP, Node.js, Python, or similar technologies.
• Experience building scalable backend systems, APIs, and integrations.
• Experience with relational and/or NoSQL database technologies.
• Strong understanding of system design, performance optimization, and software reliability.

Preferred

• Experience working on commerce, marketplace, inventory, order management, CRM, or business operations products.
• Experience with agile development methodologies.
• Experience integrating with third-party platforms, APIs, or business tools.
• Knowledge of cloud infrastructure, distributed systems, and scalable application architecture.
• Experience mentoring engineers or contributing to technical decision-making within a product team.

Desired Personal Attributes

• A strong sense of ownership and accountability.
• Passion for solving complex problems in the commerce space.
• Excellent analytical and problem-solving skills.
• Ability to thrive in a collaborative and fast-paced environment.
• Excellent  communication skills and ability to work effectively across cross-functional teams.
• Curiosity about small business needs and a strong desire to build products that help merchants grow.

Benefits:

• Competitive salary
• Paid annual leave
• Full extended medical benefits
• A supportive and collaborative internal culture
• Diverse, smart, and talented co-workers
• A collaborative, fun work environment where laughing and learning to go together
• Growth opportunity to same and other roles

---

Join Jobs Region WhatsApp Group To Receive Job Alerts!

• Jobs Region Group 1
• Jobs Region Group 2
• Jobs Region group 3

---

Senior QA Engineer:

Specifications:

• Full Time | Remote
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Customer Care Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Bumpa is redefining commerce in Africa by building the infrastructure that is powering digital commerce on the continent for business owners (BOs). We are seeking a dedicated Senior QA Engineer to take on the responsibility of crafting and executing meticulous test plans aimed at enhancing the user experience of our products. Collaborating closely with our development and product team, the QA Engineer will play a pivotal role in identifying, rectifying, and resolving any software code issues. Your work will directly contribute to our mission by shaping how we communicate our value to entrepreneurs across Africa.

Responsibilities:

• Translate user stories into comprehensive test scenarios, ensuring the delivery of top-tier software quality.
• Implement test automation and oversee test execution within our integration testing framework.
• Guarantee the seamless and efficient execution of tests, focusing on speed, accuracy & thoroughness.
• Skillfully investigate and manage test failures, employing effective troubleshooting strategies.
• Evaluate product code in alignment with specified requirements.
• Generate meticulous logs to chronicle testing phases and capture defects.
• Develop and execute test cases based on established industry-standard software testing methodologies.
• Architect reusable and easily maintainable automated test suites.
• Execute and thoroughly document test plans, encompassing all facets of software quality assurance for the respective module.
• Provide expert recommendations for best practices and optimizations throughout the testing and bug-fixing cycles.

Qualifications and Requirements:

• A minimum of 5 years of hands-on experience creating automated tests using Java, Selenium/Appium, and Cucumber.
• Proficiency in API testing using tools like Postman and Charles Proxy.
• Familiarity with working within Agile methodologies, encompassing Scrum, Kanban, and Shift Left practices.
• Competence in utilizing test management software such as Python, qTest, Zephyr, and SQL.
• Demonstrated understanding of Test-Driven Development (TDD) and Behavior-Driven Development (BDD) approaches.
• Exposure to or direct experience with testing payment terminals (P.D.Q hardware) is a plus.
• Familiarity with Continuous Integration/Continuous Deployment (CI/CD) practices and associated tools.
• A systematic and analytical approach to troubleshooting challenges.
• Proficiency in time management and organizational skills.

Benefits:

• Competitive salary
• Paid annual leave
• Full extended medical benefits
• A supportive and collaborative internal culture
• Diverse, smart, and talented co-workers
• A collaborative, fun work environment where laughing and learning to go together
• Growth opportunity to same and other roles

Jobs Region