Graduate Job at Mantrac Nigeria – 6 Positions

Applications are currently welcome from interested and qualified candidates for the Warehouse Assistant Job at Mantrac Nigeria.

Mantrac Nigeria Limited is the authorized dealer in Nigeria for a full range of Caterpillar, SEM, and Perkins products. As part of the Mantrac Group, it is one of the world’s largest dealers of heavy equipment and power solutions, providing end-to-end services across various sectors.

Mantrac Nigeria, an authorized Caterpillar dealer, offers several benefits, including career growth opportunities, world-class training, and a focus on employee well-being and safety.

Individuals interested in the Job at Mantrac Nigeria should review the details, requirements, and application process provided below.

Product Support Sales Representative (Marine)

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Rivers | Nigeria. See other Jobs in Rivers
• Category: Engineering Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• Ensure achievement of agreed sales targets and performance objectives.

MAIN FUNCTIONS

• Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.
• Sell and implement product support programmes such as CTS, REMAN, SOS, etc on a regular basis.
• Ensure prompt delivery of parts or services (including backordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
• Preparation and implementation of weekly call plan and corresponding summary report.
• Preparation and updating customers’ profile list.
• Keep abreast of product/service information from Caterpillar and related suppliers, and ensure adequate dissemination to concerned employees and customers.
• Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
• Actively involved in the Region’s debt collection drive on an on-going basis.
• Establish and report competitive activities and sales opportunities (for parts, units & service). Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.
• Implement relevant marketing and promotional programmes as they arise.
• Ensure prudent financial management and adequate maintenance / security of Company assets placed in incumbent’s care by virtue of function and/or location.

Qualifications and Requirements:

• HND or BSc In Mechanical, Electrical, Automobile, Agricultural or Marine Engineering from a recognized tertiary institution.
• At least 5 years prime product or product support sales experience in Marine/Oil & Gas or a related industry.
• Hands-on experience in engine maintenance and repairs is desired but not mandatory.
• Product Knowledge of Spare parts.
• Ability to drive.

Power Systems Sales Executive

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Kano | Nigeria. See other Jobs in Kano
• Category: Engineering Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• Responsible for achieving or exceeding agreed sales targets for the Company’s range of Machines/Lift Truck products within Nigeria Territory.

MAIN FUNCTIONS

• Obtain orders that meet or exceed agreed targets and negotiate equipment sales into high valued projects.
• Ensure that full payments are received for all units sold while all necessary sales documents are adequately prepared.
• Arrange visits to existing and prospective customers to ensure maximum coverage of the territory.
• Aggressively promote the company’s products within the catchment area and win more prospects there from.
• Provide product related technical assistance and advice to customers and prospects.
• Obtain and communicate information relating to the market and competition as appropriate.
• Maintain good corporate reputation and effective communication between our clients/customers and MNL Management.
• Perform any other related duties as may be required by the Machine Sales Manager – North & West

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Qualifications and Requirements:

• B.Sc./B.Eng. / HND in Engineering.
• Minimum of 3 years’ Sales experience. Experience in an Engineering / Construction and Material Handling Equipment company will be an added advantage.
• Ability to drive with a valid drivers’ license.

Service Advisor

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Engineering Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• To serve as a front-line service liaison between the company and its customers. This role involves delivering exceptional customer service through various channels, such as phone, email, and live chat.
• Key responsibilities include addressing customer inquiries/complaints, resolving technical issues, and providing accurate information about products or services. The Service Advisor is expected to cultivate positive customer relationships by actively listening to concerns/complaints, empathizing with customers, and offering effective solutions. Additionally, the role plays a crucial part in processing customer orders, ensuring timely and satisfactory resolution of any problem that may arise.

MAIN FUNCTIONS

• Investigate and resolve customer complaints with a focus on achieving customer experience satisfaction in a more professional manner.
• Handle customer calls and messages forwarded from the Call Center and Technical Chat Line on a regular basis.
• Proactively initiate Work Orders using in-house Customer Interview Form (CIF) on Salesforce.
• Conduct preliminary connectivity checks using various CAT Service Data and disseminate findings through MS Teams channel/CAT Interact.
• Utilize remote diagnostic tools effectively and efficiently for solution determination.
• Follow up and finalize Work Orders/Customer Interview Forms for intended jobs on Salesforce.
• Actively promote product link retrofit and troubleshoot non-reporting issues of customers assets regularly.
• Assist in the timely transmission of service reports, Technical Analysis 1 (TA1), and customer feedback.
• Create new Work Order or continue with existing intended Work Order for Incremental Business.
• Review and close of Work Orders.
• Performing more detailed technical checks using CAT Service Data to be able solve customers’ issues.
• Passing on unresolved technical issues for further solution determination to the traditional Service Supervisor.
• Undertake any other related duties as required by the line manager.

Qualifications and Requirements:

• Education: HND/BSC in Mechanical/Electrical Engineering with at least 5 years relevant experience.
• Experience: A minimum of 2 years’ technical experience in service (Field service would be beneficial).
• Should have high degree of inter-personal, good written and spoken English and must be computer literate.

Machine Sales Executive – Abuja

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Abuja | Nigeria. See other Jobs in Abuja
• Category: Engineering Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• Responsible for achieving or exceeding agreed sales targets for the Company’s range of Machines/Lift Truck products within Nigeria Territory.

MAIN FUNCTIONS

• Obtain orders that meet or exceed agreed targets and negotiate equipment sales into high valued projects.
• Ensure that full payments are received for all units sold while all necessary sales documents are adequately prepared.
• Arrange visits to existing and prospective customers to ensure maximum coverage of the territory.
• Aggressively promote the company’s products within the catchment area and win more prospects there from.
• Provide product related technical assistance and advice to customers and prospects.
• Obtain and communicate information relating to the market and competition as appropriate.
• Maintain good corporate reputation and effective communication between our clients/customers and MNL Management.
• Perform any other related duties as may be required by the Machine Sales Manager – North & West

Qualifications and Requirements:

• B.Sc./B.Eng. / HND in Engineering.
• Minimum of 3 years’ Sales experience. Experience in an Engineering / Construction and Material Handling Equipment company will be an added advantage.
• Ability to drive with a valid drivers’ license.

Rental Electrical Engineer

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Engineering Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• To effectively and efficiently carry out troubleshooting and field repairs, maintenance and servicing of electrical equipment installations, generator sets, and other specialized units. To work with other relevant department to get quality and timely job delivery to reduce downtime.

MAIN FUNCTIONS

• Inspect, troubleshoot and trace faults on electrical modules and components of Caterpillar engines (Gas & Diesel), generator sets, machine systems and specialized units (e.g altronic magnetos etc) reported for repair, maintenance and servicing actions in the field.
• Conduct inspection, load testing, PDS and commissioning of new Caterpillar equipment and ensure completion of DSR Forms before delivery is effected to Customers.
• Establish and enlist parts required for assigned jobs and follow up for prompt order and delivery.
• Use appropriate diagnostic tools to evaluate accurate performance of repaired components, units and systems.
• Reads and interprets wiring diagram and specification. Implement all assigned electrical jobs (including electrolyte preparation and batter charging jobs)
• Prepare single line diagram, electrical calculations, cable sizing, and specification for electrical materials.
• Interfaces with relevant departments and site operator for any other issue.
• Take proper care of all company’s assets (tools, test equipment, vehicle etc) entrusted to his care.
• Report any difficult task to appropriate authorities for adequate attention and thus assist management in taking accurate repair decisions as the need arise.
• Prepare necessary documents and service reports (e.g. Delivery slips, SIMS etc) both to customers and for management action as required.

Qualifications and Requirements:

• HND/ First Degree in Electrical Engineering field with 3 years of professional field experience.
• Good working knowledge of Caterpillar Electrics & right attitude on the job with sound and safe driving skills with valid professional driving license.

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