Job Vacancies at FairMoney Microfinance Bank (2 Positions)

Applications are invited from interested and qualified candidates to apply for the job vacancies at FairMoney Microfinance Bank.

FairMoney is a Nigerian fintech company operating as a Central Bank of Nigeria (CBN)-licensed microfinance bank, focused on providing accessible and user-friendly digital financial services to individuals and businesses. 

FairMoney offers employees a dynamic, multi-cultural, and stimulating environment with significant opportunities for career growth within the fast-paced fintech sector. The company fosters a strong culture of experimentation, ownership, and teamwork, where employees can have a direct and meaningful impact on the product and its mission of financial inclusion.

Individuals interested in the job vacancies at FairMoney Microfinance Bank should review the job details, requirements, and application process provided below.

Operations Manager

Specifications:

• Full Time – Hybrid
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Admin Jobs
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Description:

• As Operations Manager, you will provide senior operational leadership across Nigeria, strengthening execution, governance, scalability, financial discipline, customer experience, and cross-functional performance.
• The role requires an operator who can translate strategy into scalable operating models and lead complex teams through growth and change.

Key Responsibilities

• Own and continuously improve end-to-end operational performance across GPS, back office, finance, field operations, service delivery, and related support teams.
• Provide strategic and hands-on leadership for multi-functional and, where applicable, multi-regional operations, establishing accountability, operating rhythms, and performance standards.
• Own operational KPIs, dashboards, service levels, productivity, cost efficiency, customer outcomes, and corrective-action plans; use data to drive decisions and sustainable performance.
• Partner with senior leadership to translate company strategy into operating plans, resource allocation, growth priorities, and scalable processes.
• Lead process transformation, standardization, and continuous-improvement initiatives that increase efficiency, quality, scalability, and customer satisfaction.
• Maintain operational and financial discipline, including budget oversight, cost management, performance forecasting, and commercial awareness.
• Ensure robust risk, compliance, controls, and regulatory adherence across operational activities.
• Build high-performing teams through coaching, succession planning, leadership development, performance management, and a culture of ownership and collaboration.
• Lead operational change and expansion initiatives, including new-market, product, channel, or service rollouts where required.
• Resolve complex operational issues and escalated customer or stakeholder complaints, identifying root causes and implementing preventative solutions.
• Develop strong relationships with senior internal stakeholders and external partners to ensure operational alignment and effective execution.

Qualifications and Requirements:

• Bachelor’s degree in Finance, Business Administration, Accounting, Risk Management, Economics, or a related discipline; relevant postgraduate or executive-management training is an advantage.
• 7+ years of progressive experience in operations, commercial management, business management, financial services, fintech, banking, FMCG, or a similarly complex high-growth environment.
• Demonstrated experience managing large, distributed, or multi-regional operations with significant workforce or partner-network responsibility.
• Proven experience with P&L, budgets, cost management, commercial performance, or financially accountable operational decisions.
• Strong track record scaling operations, building distribution or service networks, entering new markets, and designing operating models that can be replicated across locations.
• Demonstrated ability to deliver measurable growth and operational outcomes through data-driven territory planning, KPI management, resource allocation, and performance optimization.
• Deep understanding of operational risk, controls, compliance, customer protection, and sustainable growth within financial services or another highly regulated environment.
• Exceptional people-leadership capability, including managing managers, developing leadership pipelines, coaching high performers, and building accountable cultures.
• Strong change-management and transformation skills, with evidence of introducing new ways of working, improving processes, and driving adoption across teams.
• Excellent executive communication, stakeholder management, negotiation, problem-solving, and decision-making skills.
• Advanced analytical and business-intelligence capability, with strong proficiency in KPI dashboards, Microsoft Office, Google Workspace, and operational reporting.
• Experience working with international or cross-cultural teams is highly desirable.

Leadership Profile:

• The ideal candidate is a commercially minded operator who combines strategic thinking with strong execution.
• They should be comfortable managing complexity, leading through ambiguity, using data to improve decisions, and building systems that scale.
• Experience developing managers, expanding operations, and balancing growth with risk and profitability will be highly valued.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Hybrid work
• Paid Time Off.

Recruitment Process:

• A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
• Assignment (Takeaway)
• Assignment review and a technical interview with Risk Managers for 45-60 minutes.
• Final Interview 45 minutes.

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Content Marketer

Specifications:

• Full Time – Hybrid
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria. See other Jobs in Lagos
• Category: Sales Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

• We’re looking for a creative, commercially minded Content Marketer to join our Brand & Marketing team.
• You’ll work closely with Marketing, Product, Growth, Design, CRM, and Customer Experience teams to create clear, concise, and user-friendly copy for our digital products.
• This is a hands-on role for someone who understands consumer behavior, can adapt their writing across multiple channels, and knows how to craft messaging that resonates with Nigerian audiences.

Key Responsibilities

• Write clear, engaging, and user-centered copy across FairMoney’s digital products and marketing channels, including the mobile app, website, CRM campaigns, social media, product interfaces, and marketing materials.
• Translate complex financial products and services into simple, relatable messaging that customers can easily understand and trust. 
• Create campaign concepts, headlines, taglines, scripts, and calls-to-action that drive acquisition, engagement, and retention.
• Adapt messaging for different customer segments while maintaining a consistent FairMoney tone of voice across all touchpoints.
• Collaborate closely with Product, Growth, Design, Customer Experience, and Marketing teams to develop and execute high-impact campaigns. 
• Create culturally relevant content that reflects the realities, language, and everyday experiences of Nigerian consumers.
• Edit and proofread copy across the business, ensuring clarity, accuracy, consistency, and compliance with brand and regulatory standards. 
• Support product launches, seasonal campaigns, employer branding, partnerships, and customer education initiatives.
• Stay informed on customer insights, market trends, and competitor messaging to improve communication effectiveness.

Qualifications and Requirements:

• Bachelor’s degree in Communications, Marketing, English, or a related discipline. 
• 4+ years of professional copywriting experience, ideally within fintech, banking, or financial institutions.
• Demonstrated experience writing for B2C and consumer audiences, with a strong understanding of consumer behavior and customer journeys.
• Proven ability to create conversion-focused copy across digital channels, including in-app and website copy, UX microcopy, CRM communications, email campaigns, and push notifications, with an understanding of how messaging influences acquisition, engagement, conversion, and retention.
• Exceptional written English with excellent editing, proofreading, copywriting skills, and the ability to communicate complex ideas through clear, compelling messaging.
• Strong understanding of Nigerian culture and local communication styles.
• Professional proficiency in English and Yoruba, with the ability to create original marketing copy in both languages, not simply translate content.
• Experience writing persuasive copy across a range of formats.
• Ability to simplify technical or financial concepts into content that is clear, engaging, and trustworthy.
• Experience collaborating with cross-functional teams, including Product, Design, Marketing, CRM, and Customer Support with the ability to incorporate feedback quickly and effectively. 
• Excellent organizational skills with the ability to manage multiple projects in a fast-paced environment.

Nice to Have:

• Working proficiency in additional Nigerian languages such as Igbo or Hausa.
• Experience localizing campaigns for different regions and audiences across Nigeria.
• Background in UX writing.
• Experience writing for regulated industries where accuracy and compliance are essential.
• Familiarity with SEO, CRM communications, and AI-assisted content creation tools while maintaining high editorial standards.

Benefits

• Private Health Insurance
• Paid Time Off
• Hybrid work
• Training & Development programs.

Recruitment Process:

• Screening with a member of the recruitment team (30 min).
• Technical Interview with the hiring manager.
• Take-home assessment
• Final Interview with the Chief Growth Officer.

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