Latest Vacancies at the Emirates Group (2 Positions)

Applications are invited from interested and suitably qualified candidates for the latest vacancies at the Emirates Group.

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The Emirates Group is a global aviation holding company based in Dubai, United Arab Emirates. It comprises two major entities: Emirates Airline and dnata.

Emirates Airlines is one of the world’s largest airlines, operating a vast network of international flights. dnata provides ground handling, cargo, travel, and other aviation services. The group has played a significant role in connecting people and facilitating travel across continents.

Individuals interested in the latest vacancies at the Emirates Group should review the job details, requirements, and application process provided below.

Table of Contents

Senior Sales Support Assistant

Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria. See other Jobs in Lagos
Category: Sales Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

Provide comprehensive best in class sales support across all channels and segments to Emirates trade partners in order to maximize revenue and achieve commercial targets Support the sales teams and external customers ensuring that all requests are actioned promptly.

Create, update, and maintain customer and agency records accurately.
Handle general trade partner and customer enquiries, ensuring prompt resolution or escalation when required.
Receive, investigate, and resolve client complaints to ensure high levels of customer satisfaction.
Liaise with internal departments to obtain required information for timely and accurate sales support.
Ensure all transactional sales activities are processed efficiently to minimise delays and enhance service delivery.
Coordinate and support Sales Teams in selling and marketing Emirates products through efficient handling of direct mail, telesales, and correspondence.
Compile regular and ad-hoc sales and commercial reports accurately and within stipulated deadlines.
Maintain a structured and retrievable filing system for all sales documentation to avoid delays or data loss.
Regularly update and maintain records on Salesforce.com and other Emirates Group systems.
Support the Sales Support Team Leader / Sales Support Manager with ad-hoc tasks and projects as required.
Troubleshoot trade partner issues and resolve contractual and operational queries to maximise sales opportunities.
Ensure timely and accurate distribution of fare rules, contracts, and commercial communications across all sales channels.
Maintain a strong understanding of all Emirates commercial products and initiatives in the market.
Prepare, circulate, and track commercial and sales advisory notices with appropriate approvals and documentation.
Obtain approvals, maintain records, and provide statistics for ad-hoc commercial activities, including:
- Fare amendments and waivers
- Conditions of carriage amendments
- Excess baggage approvals
Ticket validity changes and class switches
Skywards status matches
Agent AD tickets and special agent fares
Chauffeur Drive, STPC bookings, Marhaba lounge passes, etc.
Create reservations, arrange ticketing, and ensure fare collection as instructed.
Resolve booking discrepancies and operational issues efficiently.
Handle nationwide group business enquiries and provide quotations and reservations within agreed timelines.
Work closely with Sales Teams to actively solicit and support group business, including ad-hoc and series groups.
Build and manage group requests using the GYM Application, including:
- Creating group contracts
- Monitoring group blocks throughout the full lifecycle
Managing deposits, cancellations, and capacity adjustments
Ensure compliance with all group procedures, policies, and guidelines.
Book and coordinate special group services such as STPC, seat allocations, meals, SSRs, and group check-in.
Maintain accurate group records before, during, and after travel, and follow up on post-departure activities.
Produce monthly and periodic group sales performance reports for Commercial Management.
Administer and coordinate client and agency familiarisation events.
Liaise with internal and external stakeholders to ensure all logistical arrangements, reservations, and documentation are in place.
Ensure events are executed smoothly and contribute to incremental revenue generation.
Coordinate with internal departments including Airports, Reservations Services, EGTIF, Accounting, and Revenue Optimisation.
Build strong working relationships with local Sales Teams and the Revenue Optimisation department in Dubai.
Remain updated on airline policies, procedures, industry regulations, and market developments.
Communicate accurate and timely information to clients and stakeholders.

Qualifications and Requirements:

10 years schooling or equivalent

Experience

Customer Service/Customer Relations 3+ years
Preferable work experience in an Airline or Travel Agency

Skills:

Basic fares and ticketing qualification from a recognised institute or airline.
Knowledge of fare construction and ticketing with an understanding of Computerised Reservation Systems (CRS)/MARS/Galileo/Sabre.
Knowledge of MS Office packages.
Knowledge of world geography.

Must have the right to live & work in Nigeria.

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Sales Manager

Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos| Nigeria. See other Jobs in Lagos
Category: Sales Jobs
Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

To achieve organise control and monitor passenger sales targets and marketing goals of the company
To effectively manage trade and corporate relationships to support station commercial objectives by conducting regular sales visit
To monitor operations and administration of sales inline with company procedures and policies
To assist in the development of valueadded products for implementation in the local market in order to further optimize and enhance revenue
To control guide and monitor the daytoday activities of all field sales staff to ensure satisfactory performance levels and smooth flow of business
To ensure that the product and promotional plans are understood and implemented to give the greatest impact in the market
To prepare weekly monthly and annual sales reports and constant monitoring of market trends and competitor activities in order to ensure that Head Office is kept informed of local conditions
To review the fortnightly and monthly sales of travel agents and GSA to ensure that business potential is being maximised and take suitable remedial actions
To liaise with marketing and other passenger service related departments of Emirates to ensure well integrated sales effort

Purpose

Achieve organize control and monitor passenger sales targets and marketing goals of the company
To monitor operations and administration of sales inline with company procedures and policies
To assist in the development of value-added products for implementation in the local market in order to further optimize and enhance revenue
To control guide and monitor the day today activities of all field sales staff to ensure satisfactory performance levels and smooth flow of business
To ensure that the product and promotional plans are understood and implemented to give the greatest impact in the market
To prepare weekly monthly and annual sales reports and constant monitoring of market trends and competitor activities in order to ensure that Head Office is kept informed of local conditions
To review the fortnightly and monthly sales of travel agents and GSA to ensure that business potential is being maximized and take suitable remedial actions
To liaise with marketing and tariff units and other passenger service related departments of Emirates to ensure well integrated sales effort

Qualifications and Requirements:

University Graduate
At least 5 years experience in passenger sales in a highly competitive airlinetravel market of which 2 years should have been in a prominent sales position
Excellent organizational communicational interpersonal and leadership skills
An excellent track record in developing implementing and controlling budgets
Should be an analytical thinker with a high degree of initiative to keep pace with market trends and develop appropriate innovative strategies
Thorough knowledge of WordExcel and PowerPoint
Good knowledge of the local travel market
Should possess a valid local driving license
Fluent spoken and written English is mandatory
Please note that you must have the right to live and work in Uganda
The company will not assist with visas work permits
Must have the right to live and work in Nigeria – Lagos