Remote Job at WebFX

Application is invited from interested and qualified candidates to apply for Remote Job at WebFX

We’re WebFX, a full-funnel revenue marketing agency based in the US. We’ve been 10x named a Best Place to Work, and we’d love to meet you! We are a fast-growing company of more than 700 FXers, that has doubled in size over the past 5 years, with talented team members in 6 US offices, 20+ US States, and now based around the globe (and representing 18+ different countries, including offices in Guatemala and South Africa!)

We’re looking for people to join our mission to provide world-class full-funnel revenue marketing solutions to mid-size businesses worldwide, We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.

Individuals interested in the Job at WebFX should review the job details, requirements, and application process provided below.

Social Media Monitoring Specialist

• Full Time | Remote
• Required Qualifications: BA/BSC/HND 
• Location: Remote | Global. See other Abroad Jobs
• Category: Media Jobs
• Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

Description:

We’re looking for people to join our mission to provide world-class full-funnel revenue marketing solutions to mid-size businesses worldwide, We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too. 

Responsibilities

• Providing excellent customer care services for each business that we work with and cultivate a unique connection with their audiences through computer and mobile phone customer service.
• Monitor activity on a high volume of client social profiles 2-3x daily.
• Utilize native social network monitoring dashboards and inboxes (Facebook, Twitter, Instagram, LinkedIn, YouTube, Blogs, Pinterest, etc.) as well as any third-party tools to monitor activity.
• Utilizing standard operating procedures, template responses and own judgment/critical thinking to resolve or escalate online questions or concerns.
• Utilizing available data and research to answer audience comments and direct messages.
• Collaborating with account manager to address unique inquiries and situations if/when needed
• Understanding and adopting brand voice to engage with audience and promote brand personality
• Ability to independently seek out answers and perform research and analysis to determine the best approach and response
• This position requires 40 hours of remote availability per week during our standard office hours (8am to 6pm EST)
• Requires reliable internet access

Percentage Breakdown

• 60% providing social media customer care services
• 15% utilizing and updating customer service standard operating procedures & responses 
• 15% actively monitoring and performing proactive outreaching on social networks
• 10% collaborating with account managers 

Training

• Our “Bootcamp” web marketing training program will be provided for new WebFX “family members.”
• Access to hundreds of online courses and training materials
• Departmental trainings, trend watch reports, and monthly Lunch-and-Learns

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Qualifications and Requirements:

Desired Education

• A Bachelor’s degree is preferred but not required.
• Pre-employment testing is required.

General Knowledge

• Fluent in English (written and verbal). Resume must be in English to be considered.
• Customer service experience & proven interest in long-term customer service field/career (e.g. this is not a temporary position)
• Solid understanding of the internet and social media
• Must have strong writing/grammatical skills as well as ability to present information and ideas logically and clearly; keen eye for detail also required.
• Must have high-speed internet and smartphone with WiFi capabilities / ability to use social media apps for business purposes

Qualities

• Passion for delighting customers
• Likes to get things done
• Commitment to delivering high-quality and defect-free work to clients
• Ability to work well in a high-concurrency environment (many projects)
• Capable of individual “deep work” as well as the ability to collaborate with a team to complete projects rapidly
• Strong time-management skills and can meet deadlines consistently
• Takes direction well, but also able to make decisions and take initiative
• Strong communication skills
• Ability to work independently
• Up-to-date on the latest web technologies
• Professional, dependable, solid work ethic, detail-oriented, dedication to quality, self-motivated
• Enjoys solving problems
• Customer-centric mentality

Experience

• At least 1 year of experience in phone or online customer service

Benefits

What You’ll Get

Opportunities for Growth

• WebFX grew 250%+ over the past 3 years, and merit-based promotional opportunities are abundant for new family members who meet or exceed position performance metrics.

Longevity

• WebFX is looking for candidates who want to work in customer service long-term as this is a stable and full-time indefinite position at WebFX within the social media customer service department.
• No voluntary turnover in the last 4 years in our international remote team!

Compensation

• Negotiable, based on experience
• Annual merit-based increases

Some of the additional benefits our FXers enjoy include:

• No matter where you are located or your position, WebFX offers long-term stability to all of our FXFamily members. Many of our global team members have been with WebFX for 10+ years, and we’re hoping you can be too! 🌏
• We put our people first; it’s as simple as that. You’re never on your own – when you run into inevitable challenges, we’re there to support you along the way! 
• Long-lasting relationships with both clients and team members due to consistently low turnover rates, which are simply unheard of in our industry because, again, we put our people first.
• Save your time and money by skipping the commute to an office. This role allows you to work from the comfort of your home! 🏡
• Fully equipped in-home office setup including computer, dual large monitors, headset, seriously fast internet, generator, and more! 🖥️ 
• Unrestricted access to our proprietary software/platforms that our internal R&D team has developed for our team’s exclusive use, in addition to access to the many 3rd party tools and software we utilize internally in order to WOW our clients. You can learn more about just some of our proprietary tools here.
• Be part of a rapidly growing company that, at the same time, only partners with clients who share our values. 🌱📈
• Merit-based promotional structure.
• Annual merit-based compensation increases! 💰
• Access to virtual professional development opportunities with company experts and virtual team-building events like monthly meetups and hangouts.
• Invitation to our annual FXFest – a week-long, all-expenses-paid trip for our international team members (with a 1-year tenure) to our company headquarters. This event is filled with activities, learning, and motivation to help unite our U.S. and global staff! 🛫
• We have a very strong commitment to giving back globally – in fact, it’s one of our values here at WebFX. As a member of our FXFamily, you get to be a large part of that simply by achieving your goals – since 2014, we’ve committed to donating globally through our FXBuilds program.
• When you join WebFX, you don’t just join a company; you join a community! We value all of our team members the same, regardless of their position or where they call home. We truly look forward to learning about you and your background, and we will be there to celebrate the milestones in your life together, no matter how big or small!

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How to Apply For

Interested and qualified candidates for “Remote Job at WebFX” should click the GREEN button below to start filling out the application form and submit it before the deadline.

Note: Please submit resume or CV (in English) to be considered for this opportunity

Warning : 7 Common Remote Job Scams & How To Avoid It

Deadline: Not Specified

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